bug triage [was Re: Fedora Logo on the login screen]

[Joe Wulf]

Adam,
Wondering, as an organizational issue, if bugzappers has died out because it is just too 
painful a 'job' to keep up with.  Sure people would come with high energy in the beginning, but their enthusiasm wanes when the rewards don't keep up with the level of effort to accomplish it diligently and ever-so-successfully.  So many, I am sure, have other interests, and life in general can just get in the way of hobbyists.  Your suggestion about having a person who's JOB it is to accomplish triaging, might really be the right course of action.  They'll be paid to stick around and invest themselves in making Fedora better.

R,
-Joe



>________________________________
> From: Adam Williamson <awilliam at redhat.com>
>To: Discussions about development for the Fedora desktop <desktop at lists.fedoraproject.org> 
>Sent: Friday, March 22, 2013 3:11 PM
>Subject: bug triage [was Re: Fedora Logo on the login screen]
> 
>On Fri, 2013-03-22 at 11:43 -0400, Bill Nottingham wrote:
>> Tom Callaway (tcallawa at redhat.com) said: 
>> > On 03/21/2013 03:09 PM, Ray Strode wrote:
>> > > It's not a good use of time compared to addressing customer issues, doing development, and fixing bugs.
>> > 
>> > In the context of Fedora, user == customer. They are putting their
>> > issues into bugzilla.redhat.com.
>> > 
>> > I do not believe that you (or Bastien) or anyone is ignoring user issues
>> > with their packages. Nor am I saying that triaging every bug is always
>> > possible. That said, if you prefer to work these issues upstream, it is
>> > a necessary evil to do some triaging.
>> 
>> Honestly, this screams for a need for dedicated Fedora triagers, but that's
>> tricky to do unless we have some really excited volunteers show up in the
>> SIGs.
>
>Even that isn't enough. As long as we ran Bugzappers we had excited
>volunteers showing up, and then...apparently disappearing into a black
>hole. There is something about triaging that's just weird. I put quite a
>lot of effort into Bugzappers at one point, as I know did the previous
>Bugzappers driver before me, and it's hard to describe, but there's
>somehow something non-sticky about the project, it just never seems to
>fly properly. We had weekly meetings, we had extensive docs on triage,
>we had an IRC channel, we had all the bits that work well enough for
>other projects, but...somehow it just doesn't seem to work. I don't
>know, I'm a bit baffled by it quite honestly. We've mothballed
>bugzappers recently as it was getting embarrassing having people send
>enthusiastic 'join the bugzappers!' mails and have to send them a mail
>back saying that BZ isn't really working, and would you like to do
>something else instead? sigh.
>
>I've set things up in the wiki such that the question of triage is left
>open and anyone who's interested in trying to drive triage efforts is
>welcome to do so; on the RH side, we (Fedora QA team) are planning to
>hire a new community person (since I'm really the QA team lead at
>present) who may be able to infuse some more energy into triage. But
>right now it's kind of a failure, I'm sorry to say. If anyone IS
>interested, please do let me know. We do intend for any future triage
>effort to be a part of the QA project rather than its own separate
>thing, but that's just an organizational detail.
>-- 
>Adam Williamson
>Fedora QA Community Monkey
>IRC: adamw | Twitter: AdamW_Fedora | identi.ca: adamwfedora
>http://www.happyassassin.net
>
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>
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