I think that the ML has two down sides:<br> 3) Stuff that takes a long time to fix may get lost<br> 4) Difficult to know who's working on what<br><br>Besides that i agree with Seth, its better then OTRS (at least for our needs),
<br>But my favourite option is still Trac. I think we could use Trac for our needs.<br><br>Paulo<br><br><div><span class="gmail_quote">On 6/22/07, <b class="gmail_sendername">Mike McGrath</b> <<a href="mailto:mmcgrath@redhat.com">
mmcgrath@redhat.com</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">Nils Breunese wrote:<br>> seth vidal wrote:<br>>
<br>>> On Fri, 2007-06-22 at 18:40 +0200, Nils Breunese wrote:<br>>>> seth vidal wrote:<br>>>><br>>>>> I was going to suggest we make a mailing list:<br>>>>> <a href="mailto:admin-request@fedoraproject.org">
admin-request@fedoraproject.org</a> - maybe alias it to something simple.<br>>>>> When messages come in we do the following:<br>>>>><br>>>>> 1. see if we know how to solve it and have time to do it immediately
<br>>>>> 2. If you don't know how to solve it or don't have the time, open a<br>>>>> bugzilla item about it on a product-to-be-created and thrown the<br>>>>> bugzilla entry back to the list and the poster
<br>>>>><br>>>>> This way, the simple things that don't really need a ticket don't get<br>>>>> one and the hard things that do need a ticket do get one.<br>>>><br>>>> If someone sends a request to that mailinglist, how do we make sure
<br>>>> it gets handled (eventually)? If no one acts, what happens? Is there<br>>>> someone checking whether everything is either solved directly or made<br>>>> into a bugzilla entry?<br>>>
<br>>> Is there any guarantee of this in the ticketing system we have now?<br>>><br>>> no.<br>><br>> That's true, but a ticket system will tell you what issues are still<br>> unhandled, whereas email does not.
<br><br>Someone also brought up using a trac instance, it'd be lighter weight<br>then bugzilla and more customizable (for us). It would be far more<br>light weight then OTRS but not as light weight as a mailing list.
<br>Here's the pros and cons as I see them:<br><br>Mail-List - Cons:<br> 1) Spam<br> 2) Difficult to comment on existing threads if not subscribed<br> 3) Stuff that takes a long time to fix may get lost<br> 4) Difficult to know who's working on what
<br>Mail-List - Pros:<br> 1) Very light weight<br> 2) Hard to completely ignore<br> 3) No registration required<br> 4) Almost no administrative overhead<br><br>Trac - Cons:<br> 1) Requires a FAS login<br> 2) Could just be ignored
<br> 3) Little bit of initial configuration required<br>Trac - Pros<br> 1) Ticket ownership is known<br> 2) Easy to search / filter<br> 3) Provides milestones/components<br><br><br>I have to say in general I like Trac over a mailing list... but not by
<br>much. I'd be curious to see what the others say. Any comments?<br><br> -Mike<br><br>_______________________________________________<br>Fedora-infrastructure-list mailing list<br><a href="mailto:Fedora-infrastructure-list@redhat.com">
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