Fedora 16 Update: glpi-0.80.5-1.fc16

[updates at fedoraproject.org]

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Fedora Update Notification
FEDORA-2011-16657
2011-12-02 21:06:55
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Name        : glpi
Product     : Fedora 16
Version     : 0.80.5
Release     : 1.fc16
URL         : http://www.glpi-project.org/
Summary     : Free IT asset management software
Description :
GLPI is the Information Resource-Manager with an additional Administration-
Interface. You can use it to build up a database with an inventory for your
company (computer, software, printers...). It has enhanced functions to make
the daily life for the administrators easier, like a job-tracking-system with
mail-notification and methods to build a database with basic information
about your network-topology.

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Update Information:

New upstream major version 0.80 of GLPI and plugins.

These new features essentially correspond to the implementation of ITIL level 1 part 2:
- Management of service level agreements (SLA). GLPI can define service level agreements with entities associated with an operational timetable. Each level of escalation is customizable according to criteria and triggers actions automatically.
- Managing customer satisfaction surveys among users of the helpdesk. GLPI can conduct online and external satisfaction surveys (configurable by entities) towards users either systematically or based on a ratio.
- Links between tickets. Tickets can be linked or be defined as duplicate.
- The Forgotten Password feature allows the user to retrieve himself his password.
- Management of a basic solution eases the resolution of the tickets from the knowledgebase.
- Templates for solutions to simplify the treatment of recurrent tickets.

But also:
- Management of virtual machines.
- Definition of criteria of uniqueness for all objects.

and nearly sixty minor features.

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ChangeLog:

* Wed Nov 30 2011 Remi Collet <remi at fedoraproject.org> - 0.80.5-1
- version 0.80.5 released (bugfix)
  0.80.5 https://forge.indepnet.net/projects/glpi/versions/643
  0.80.4 https://forge.indepnet.net/projects/glpi/versions/632
  0.80.3 https://forge.indepnet.net/projects/glpi/versions/621
  0.80.2 https://forge.indepnet.net/projects/glpi/versions/605
  0.80.1 https://forge.indepnet.net/projects/glpi/versions/575
  0.80   https://forge.indepnet.net/projects/glpi/versions/466
- increase cron run frequency (3 tasks each 3 minutes)
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This update can be installed with the "yum" update program.  Use 
su -c 'yum update glpi' at the command line.
For more information, refer to "Managing Software with yum",
available at http://docs.fedoraproject.org/yum/.

All packages are signed with the Fedora Project GPG key.  More details on the
GPG keys used by the Fedora Project can be found at
https://fedoraproject.org/keys
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