Fedora 16 Update: glpi-data-injection-2.1.2-1.fc16

[updates at fedoraproject.org]

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Fedora Update Notification
FEDORA-2011-16657
2011-12-02 21:06:55
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Name        : glpi-data-injection
Product     : Fedora 16
Version     : 2.1.2
Release     : 1.fc16
URL         : https://forge.indepnet.net/projects/datainjection
Summary     : Plugin for importing data into GLPI
Description :
Plugin for importing data into GLPI

It'll can serve, for example, to :
- import machines at the delivery (electronic delivery order in CSV)
- import additional data
- import equipment not managed by OCS
- transmit from an other tool of asset management

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Update Information:

New upstream major version 0.80 of GLPI and plugins.

These new features essentially correspond to the implementation of ITIL level 1 part 2:
- Management of service level agreements (SLA). GLPI can define service level agreements with entities associated with an operational timetable. Each level of escalation is customizable according to criteria and triggers actions automatically.
- Managing customer satisfaction surveys among users of the helpdesk. GLPI can conduct online and external satisfaction surveys (configurable by entities) towards users either systematically or based on a ratio.
- Links between tickets. Tickets can be linked or be defined as duplicate.
- The Forgotten Password feature allows the user to retrieve himself his password.
- Management of a basic solution eases the resolution of the tickets from the knowledgebase.
- Templates for solutions to simplify the treatment of recurrent tickets.

But also:
- Management of virtual machines.
- Definition of criteria of uniqueness for all objects.

and nearly sixty minor features.

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ChangeLog:

* Wed Nov 30 2011 Remi Collet <remi at fedoraproject.org> - 2.1.2-1
- version 2.1.2 for GLPI 0.80
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This update can be installed with the "yum" update program.  Use 
su -c 'yum update glpi-data-injection' at the command line.
For more information, refer to "Managing Software with yum",
available at http://docs.fedoraproject.org/yum/.

All packages are signed with the Fedora Project GPG key.  More details on the
GPG keys used by the Fedora Project can be found at
https://fedoraproject.org/keys
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