What driives me crazy about bugzilla(att: Rahul)

[Sam Sharpe]

On 3 February 2010 22:53, Aaron Konstam <akonstam at sbcglobal.net> wrote:
> This problem was minor but in the past I was the system administrator of
> a network of 80 Linux computers and a problem with one of the system
> components failed and its failure was critical for the running of the
> system. No response was offered to my bugzilla request until we were 2
> versions further in the Linux development tree so the repose was
> useless. Bugzilla can't  be used with that kind of response time. And
> that was my whole point.

Free software does not generally have an SLA, hence I don't believe
the Fedora Bugzilla advertises one either.

If you *need* it, then you need to use something which does have an
SLA - I would suggest that RHEL, SLES (or Ubuntu with a support
contract from Canonical) would be a better fit for someone who's
operation depends on a product and are is capable of contributing a
fix to the issue themselves.

--
Sam