Bug triage resulting in no fixes
Bill Davidsen
davidsen at tmr.com
Mon Jan 18 15:35:11 UTC 2010
I note that bugs are being marked as duplicates without regard to
anything but age. This results in blocked bugs never getting fixed:
abrt reports a bug, like crashes in metacity
bug is reassigned to pulseaudio
PA asks for glibc version
bug is marked as NEEDINFO - and if the submitter doesn't respond there
it dies
abrt reports a bug from another submitter
2nd report gets request for glibc version
2nd submitter provides same
triage comes along and marks 2nd bug DUP of 1st and closes
now both reports, and any subsequest reports are hung on the 1st
Suggestion:
do not mark anything as a dup of a bug which is in NEEDINFO status
Example: https://bugzilla.redhat.com/show_bug.cgi?id=551055
blocked for almost three weeks, other reports being marked as dup of it
--
Bill Davidsen <davidsen at tmr.com>
"We can't solve today's problems by using the same thinking we
used in creating them." - Einstein
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