automatic helpers which really suck!

[Rejy M Cyriac]

On 12/14/2012 01:27 PM, Ed Greshko wrote:
> On 12/14/2012 03:35 PM, François Patte wrote:
>> Le 14/12/2012 01:39, Steven Stern a écrit :
>>> On 12/13/2012 01:37 AM, François Patte wrote:
>>>> Bonjour,
>>>>
>>>> I installed f-17 and wanted to set my mail with thunderbird.
>>>>
>>>> New account, name, mail address, smtp.... *immediately* thunderbird
>>>> helper goes on the web to check my email server and don't find it! Why?
>>>> I really don't know: this mail address and server has been in service
>>>> for years now (and I'm using it to send this mail).... I can ping it, I
>>>> can dig it...
>>>>
>>>> And now, I am stuck: I cannot have my mail because thunderbird try to
>>>> help me, as if I was so stupid that I cannot know my own email address!
>>>>
>>>> I really don't understand what is the goal of this kind of help, even if
>>>> I make a mistake while I give my emeil server address, doomsday won't come!
>>>>
>>>> The result is: I cannot configure my mail because someone has thought
>>>> that this automatic check will help people. Stupid!
>>>>
>>>> Regards
>>>>
>>
>>> As soon as it starts grinding looking for the automated setup, click
>>> "Manual Config". it will give up on looking for an autodiscover record
>>> and let you enter the servers, etc. manually. No big deal.
>>
>> Very difficult! I could see once something like this: phenomenon lasted
>> for 1/10 of second and disappeared.... Most of the time, I cannot even
>> see the button you're talking about!
>>
>> As for any menu to click (suggested by other mails) it does not exist!
>> The only thing I can do is to ask for a new email address from gandi.net
>> or Hover.com Which I don't want!
>>
>> This happens on fedora 17 xfce....
>
> I have tested on a F17 VM running xfce and a fresh install of TBird....
>
> No problem to add an existing email....
>
> Have a look at these....
>
> http://tinyurl.com/d3ej8x4
>
>
>
One issue is when you use IMAP over SSL to communicate with an internal 
mail server, which uses its own Certificate Authority. It is expected 
that Thunderbird would throw up an error/warning on unable to verify 
certificate provided by the mail server. Instead it gets stuck in the 
verifying mail server step for a very long time, and just fails with the 
generic message. The same mail server will pass verification once you 
install the CA Certificate for the internal CA. This is not helpful at all.

-- 
Rejy M Cyriac (rmc)