F20 - Unintended consequences of no default MTA - How best to fix

[Rahul Sundaram]

Hi


On Wed, Jan 1, 2014 at 9:25 PM, Tom Horsley  wrote:

> The only actual user I know and understand is me.
>
> That is true for everyone else as well, no matter how much they
> deny it.
>

Nah.  People do have various ways of finding out what users do and need -
customer support tickets,  surveys,  bug reports, UI studies etc.   There
are decades of UI research that has conclusive evidence on what type of
things users generally prefer.  It is not all subjective as you claim
although it is not a uncommon myth.

Rahul
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