Feedback/survey Form template

[Mohd Izhar Firdaus Ismail]

Is theres any template for feedback form available somewhere for
ambassadors use?

I believe there are types of contents that are useful for
FedoraProject and those that are not. A random survey without goals I
dont think it'll be useful.


-- 
-----------------------------------------------
regards
Hikaru
-----------------------------------------------
Mohd Izhar Firdaus Bin Ismail
Amano Hikaru
天野晃 「あまの ひかる」
Universiti Teknologi PETRONAS
ICT 2nd Year 1st Semester
mohd.izhar.firdaus(a)gmail.com
-----------------------------------------------
kagesenshi.87(a)gmail.com
Blog: http://kagesenshi.blogspot.com
-----------------------------------------------

[Hanafiah Muhamad]

Nice Suggestion...

+1


On 3/31/07, Mohd Izhar Firdaus Ismail <mohd.izhar.firdaus(a)gmail.com&gt; wrote:
>  Is theres any template for feedback form available somewhere for
>  ambassadors use?
>
>  I believe there are types of contents that are useful for
>  FedoraProject and those that are not. A random survey without goals I
>  dont think it'll be useful.
>
>
>  --
>  -----------------------------------------------
>  regards
>  Hikaru
>  -----------------------------------------------
>  Mohd Izhar Firdaus Bin Ismail
>  Amano Hikaru
>  天野晃 「あまの ひかる」
>  Universiti Teknologi PETRONAS
>  ICT 2nd Year 1st Semester
>  mohd.izhar.firdaus(a)gmail.com
>  -----------------------------------------------
>  kagesenshi.87(a)gmail.com
>  Blog: http://kagesenshi.blogspot.com
>  -----------------------------------------------
>
>  --
>  Fedora-ambassadors-list mailing list
>  Fedora-ambassadors-list(a)redhat.com
>  https://www.redhat.com/mailman/listinfo/fedora-ambassadors-list
>  


-- 
---
Mohd Hanafiah bin Muhamad
Fedora Ambassadors for Malaysia
http://fedoraproject.org/wiki/HanafiahMuhamad

[Nayyar Ahmad]

On 3/31/07, Hanafiah Muhamad <hanafiah(a)fedoraproject.org&gt; wrote:
>  Nice Suggestion...
>
>  +1
>
>
>  On 3/31/07, Mohd Izhar Firdaus Ismail <mohd.izhar.firdaus(a)gmail.com&gt;
>  wrote:
>  >
>  > Is theres any template for feedback form available somewhere for
>  > ambassadors use?
>
>  
can you explain what type of feedback form you need?

I believe there are types of contents that are useful for
>  > FedoraProject and those that are not. A random survey without
> goals I
>  > dont think it'll be useful.
>  >
>  >
>  > --
>  > -----------------------------------------------
>  > regards
>  > Hikaru
>  > -----------------------------------------------
>  > Mohd Izhar Firdaus Bin Ismail
>  > Amano Hikaru
>  > 天野晃 「あまの ひかる」
>  > Universiti Teknologi PETRONAS
>  > ICT 2nd Year 1st Semester
>  > mohd.izhar.firdaus(a)gmail.com
>  > -----------------------------------------------
>  > kagesenshi.87(a)gmail.com
>  > Blog: http://kagesenshi.blogspot.com
>  > -----------------------------------------------
>  >
>  > --
>  > Fedora-ambassadors-list mailing list
>  > Fedora-ambassadors-list(a)redhat.com
>  > https://www.redhat.com/mailman/listinfo/fedora-ambassadors-list
>  >
>
>
>
>  --
>  ---
>  Mohd Hanafiah bin Muhamad
>  Fedora Ambassadors for Malaysia
>  http://fedoraproject.org/wiki/HanafiahMuhamad
>  --
>  Fedora-ambassadors-list mailing list
>  Fedora-ambassadors-list(a)redhat.com
>  https://www.redhat.com/mailman/listinfo/fedora-ambassadors-list
>
>  

-- 
Nayyar Ahmad
RHCE (ID:804006858622745)
Skype: nayyares

[Mohd Izhar Firdaus Ismail]

On 4/1/07, Nayyar Ahmad <nayyares(a)gmail.com&gt; wrote:
>  > On 3/31/07, Mohd Izhar Firdaus Ismail <
> mohd.izhar.firdaus(a)gmail.com&gt;
>  wrote:
>  > > Is theres any template for feedback form available somewhere for
>  > > ambassadors use?
>  >
>
>  can you explain what type of feedback form you need?
>  
lets take for example ..

new users .. they may have initial views on Fedora .. what they think
is hard and what they think is easy in how Fedora handle stuff ..

a person who have been using Fedora for some time or so may have
different opinion about stuff .. problems they had experienced with
fedora , things they love in fedora , what they think can be improved
etc

those who left fedora for other distros will have some sort of reason
behind it... what causes them to leave, what they like in other
distros and what they hate in Fedora ..

Subjective questions are not easy to deal with .. and there need to be
some sort of organized  customer feedback for us to get the feedbacks
and analyze it to find ways to improve Fedora ..  we need a set or
standardized questions for collecting feedbacks ..

I dont know much what information considered useful to FedoraProject
and what information are not ... perhaps someone more experienced can
enlighten me ...

-- 
-----------------------------------------------
regards
Hikaru
-----------------------------------------------
Mohd Izhar Firdaus Bin Ismail
Amano Hikaru
天野晃 「あまの ひかる」
Universiti Teknologi PETRONAS
ICT 2nd Year 1st Semester
mohd.izhar.firdaus(a)gmail.com
-----------------------------------------------
kagesenshi.87(a)gmail.com
Blog: http://kagesenshi.blogspot.com
-----------------------------------------------

[susmit shannigrahi]

Dear,

The idea is good..but having a very clear cut path often destructs the
flexibility.
According to me there IS some need to organised feedback but not in a
too organised way.

For example we can outline what we want to ask 'em.But having a
printed form is pointless.

What my experience says , talking to someone for a reasonable time
often brings out feedback which are quite unexpected and which are
seen from a entirely different point of view.

I fear having a too much standardised question set is not going to help much..
We may discuss and gather a few questions which are to be asked. But
at the end it should be upto that person who is collecting feedback.

And I would like to object to the term *customer feedback*.. :-). I
don't think  those who are using Fedora are customers. User feedback
is a more appropriate term.
-- 
ssh
0x86DD170A
http://www.fedoraproject.org/wiki/SusmitShannigrahi

[Mohd Izhar Firdaus Ismail]

On 4/1/07, susmit shannigrahi <thinklinux.ssh(a)gmail.com&gt; wrote:
>  Dear,
>
>  The idea is good..but having a very clear cut path often destructs the
>  flexibility.
>  According to me there IS some need to organised feedback but not in a
>  too organised way.
>
>  For example we can outline what we want to ask 'em.But having a
>  printed form is pointless. 
yup .. the outline is what most important in all ... having a good
outline is good enough for me :)

>  What my experience says , talking to someone for a reasonable time
>  often brings out feedback which are quite unexpected and which are
>  seen from a entirely different point of view.
>
>  I fear having a too much standardised question set is not going to help much..
>  We may discuss and gather a few questions which are to be asked. But
>  at the end it should be upto that person who is collecting feedback. 
a standardized set of question would be useful in large scale feedback
.. its easier to analyse lots of data if its standardized ... for
small scale feedback, I agree that having a good outline on what to
ask is more suitable ... what FedoraProject consider useful info and
what not ..

also, having a template/sample form for feedback doesnt hurt .. it
helps to reduce unnecessary brain ache because of trying to find idea
on what to put in a feedback form ..

>  And I would like to object to the term *customer feedback*.. :-). I
>  don't think  those who are using Fedora are customers. User feedback
>  is a more appropriate term. 
oops .. i got too carried out with my business subject :P ... yup ..
user feedback :D

-- 
-----------------------------------------------
regards
Hikaru
-----------------------------------------------
Mohd Izhar Firdaus Bin Ismail
Amano Hikaru
天野晃 「あまの ひかる」
Universiti Teknologi PETRONAS
ICT 2nd Year 1st Semester
mohd.izhar.firdaus(a)gmail.com
-----------------------------------------------
kagesenshi.87(a)gmail.com
Blog: http://kagesenshi.blogspot.com
-----------------------------------------------

[Mohd Izhar Firdaus Ismail]

So, are there any guidelines somewhere which can be followed?

-- 
-----------------------------------------------
regards
Hikaru
-----------------------------------------------
Mohd Izhar Firdaus Bin Ismail
Amano Hikaru
天野晃 「あまの ひかる」
Universiti Teknologi PETRONAS
ICT 2nd Year 1st Semester
mohd.izhar.firdaus(a)gmail.com
-----------------------------------------------
kagesenshi.87(a)gmail.com
Blog: http://kagesenshi.blogspot.com
-----------------------------------------------

[Mohd Izhar Firdaus Ismail]

So, are there any guidelines somewhere which can be followed?

-- 
-----------------------------------------------
regards
Hikaru
-----------------------------------------------
Mohd Izhar Firdaus Bin Ismail
Amano Hikaru
天野晃 「あまの ひかる」
Universiti Teknologi PETRONAS
ICT 2nd Year 1st Semester
mohd.izhar.firdaus(a)gmail.com
-----------------------------------------------
kagesenshi.87(a)gmail.com
Blog: http://kagesenshi.blogspot.com
-----------------------------------------------

[Sankarshan Mukhopadhyay]

On 3/31/07, Mohd Izhar Firdaus Ismail <mohd.izhar.firdaus(a)gmail.com&gt; wrote:
>  Is theres any template for feedback form available somewhere for
>  ambassadors use? 
Would really depend on what you intend to capture. For example, you
can target UserCategories:

* Desktop User (new or migrating from Windows)
* Desktop User (migrating from other Linux OS)
* Server User (System/Network Administrators)
* Specialised Desktop User (Graphics, Animation, Sound etc)

and there on drill down to:

* Which bits were difficult to handle during installation
* Which bits of the regular/daily workflow is difficult/different
* How often do they update their boxes - do they use Auto Updation
* Are they able to use the complete power of their hardware (eg
Display with max possible resolution)
* Which hardware bits did not get detected and/or configured properly
* Were there data loss due to data formats being locked-in

etc

:Sankarshan





-- 
You see things; and you say 'Why?';
But I dream things that never were;
and I say 'Why not?' - George Bernard Shaw