On Thu, May 10, 2012 at 10:39 AM, mario juliano grande balletta
i need some help and advice. kk4ewt shipped the banners to me,
however the house number and my name was incorrect on the waybill, so
i checked with my neighbors, and the old couple next door claim
vehemently they did not receive a box from UPS with banners, in the
past, they have kindly walked over and hand delivered mail, letters,
boxes that UPS left at their door, as a matter of fact, they have a
sign posted on their front door that says any mail not addressed to
their family (The Ricci's) should be delivered next door (me),
so i no longer suspect the elderly couple, and neither of my neighbors
have recieved any boxes, so now i have no idea how to track down the
missing banners, UPS will not work with me since i am not the shipper
what can we do? my gut instinct is that UPS left without leaving the
banners, and the driver did what most drivers do, which is input
delivery confirmation into their handheld device and input the
recipient name, a common practice when signature is not absolutely
can someone who manages the account with UPS make some calls?
I suspect only Ben can work with UPS on this as the shipper as we all
use different UPS accounts.
in the future, i suggest the following:
a) shipments be explicitly marked "signature required"
b) please doublecheck the spelling of names, use the full name, and
double check addressing, it only takes a few extra seconds
c) perhaps mark shipments to be held for pickup, prevents human error
just my two cents
Let's see what happened and how it is resolved. While we can make
shipments less convenient for everyone involved we don't encounter
many problems that I am aware of shipping in the manner we do now.
i routinely receive shipments from IBM, CDW and personal items as
well, and have not had any issues before, this is a first time
let me know how to proceed,
I don't really know how to proceed at this point beyond waiting to see
if Ben can get information from UPS. It was shipped so long ago I
suspect we will just be out of luck if they aren't found somewhere.