2006/3/9, Rahul Sundaram <sundaram(a)fedoraproject.org>:
Rudolf Kastl wrote:
>As the new fc5 release will come out next week i am pretty sure that
>irc support questions will reach its peaks on the releaseday to the
>end of the upcoming weekend, so i decided to take the next week off
>work and will be (as earlier when i was less involved) available for
>support on irc with a guess rate of around 12 hours/day until the end
>of the weekend after the upcoming fc5 release to support and
>channelize bug reports with proper debug infos towards bugzilla.
>In my eyes "presence" and "help" is a very good marketing factor
>it comes especially to new but generally computer experienced end
>users. Mouth to mouth propaganda is the most effective advertizing you
>can get in my eyes. Hence why i report this to this list at all.
>>From my personal experience most users that survive the first few
>weeks will stay atleast for a while with what they get since we all
>know fedora is a really sweet desktop product.
>I know there are various people offering good help on the irc support
>channel but i ask myself if it would help to "organize" that more.
>Like with a "voluntarys schedule".
>Whats your opinion about that?
Pretty good idea. If you can use the wiki to describe in detail common
issues in a single page and use it to field questions, then it would
come in quite handy.
there are various things i see how this proposed list of common issues
can be helpful:
1. to collect feedback for fedora developers
2. to compile a new updated faq for fc5
3. to help the supporters on irc to get aware of most common issues
So yes i agree that this is a "must have".
Might work with the Fedora Unity project people to
sort out issues that we dont handle and then summarize the feedback that
we get from users and media, both positive and negative ones to this
list so that we know where we rock and what issues we need to fix sorely.
Exactly. And another thing i have in mind is maybe to compile
something like a "fedora support group" largely compiled from
volunteers to provide knowledge and experience transfer and maybe also
writing up basic documentation on "How to give support" to yet less
experienced supporters and create a kinda "schedule" with the most
experienced ones to keep an eye on what is going on in the end user
support channel. We yet miss something like a support process aswell
and id gladly volunteer to do more in that particular direction to get
more out of the good base we already have there.
A first step would be to get people from the main #fedora channel and
people from every single localized channel like #fedora-fr #fedora-de
Once theres news in that direction i will keep you all updated on this list.
Thanks for helping out Fedora users.
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