[Fedora-ambassadors-list] irc support for upcoming fc5 release

[Rudolf Kastl]

Hello List!

As the new fc5 release will come out next week i am pretty sure that
irc support questions will reach its peaks on the releaseday to the
end of the upcoming weekend, so i decided to take the next week off
work and will be (as earlier when i was less involved) available for
support on irc with a guess rate of around 12 hours/day until the end
of the weekend after the upcoming fc5 release to support and
channelize bug reports with proper debug infos towards bugzilla.

In my eyes "presence" and "help" is a very good marketing factor when
it comes especially to new but generally computer experienced end
users. Mouth to mouth propaganda is the most effective advertizing you
can get in my eyes. Hence why i report this to this list at all.

> From my personal experience most users that survive the first few
weeks will stay atleast for a while with what they get since we all
know fedora is a really sweet desktop product.

I know there are various people offering good help on the irc support
channel but i ask myself if it would help to "organize" that more.
Like with a "voluntarys schedule".

Whats your opinion about that?

regards,
Rudolf Kastl

[Rahul Sundaram]

Rudolf Kastl wrote:

> Hello List!
>
> As the new fc5 release will come out next week i am pretty sure that
> irc support questions will reach its peaks on the releaseday to the
> end of the upcoming weekend, so i decided to take the next week off
> work and will be (as earlier when i was less involved) available for
> support on irc with a guess rate of around 12 hours/day until the end
> of the weekend after the upcoming fc5 release to support and
> channelize bug reports with proper debug infos towards bugzilla.
>
> In my eyes "presence" and "help" is a very good marketing factor when
> it comes especially to new but generally computer experienced end
> users. Mouth to mouth propaganda is the most effective advertizing you
> can get in my eyes. Hence why i report this to this list at all.
>   
>  
Awesome.

> >From my personal experience most users that survive the first few
> weeks will stay atleast for a while with what they get since we all
> know fedora is a really sweet desktop product.
>
> I know there are various people offering good help on the irc support
> channel but i ask myself if it would help to "organize" that more.
> Like with a "voluntarys schedule".
>
> Whats your opinion about that?
>  
Pretty good idea. If you can use the wiki to describe in detail common 
issues in a single page and use it to field questions, then it would 
come in quite handy. Might work with the Fedora Unity project people to 
sort out issues that we dont handle and then summarize the feedback that 
we get from users and media, both positive and negative ones to this 
list so that we know where we rock and what issues we need to fix sorely.

Thanks for helping out Fedora users.


-- 
Rahul

[Rudolf Kastl]

2006/3/9, Rahul Sundaram <sundaram(a)fedoraproject.org&gt;:
>  Rudolf Kastl wrote:
>
>  >Hello List!
>  >
>  >As the new fc5 release will come out next week i am pretty sure that
>  >irc support questions will reach its peaks on the releaseday to the
>  >end of the upcoming weekend, so i decided to take the next week off
>  >work and will be (as earlier when i was less involved) available for
>  >support on irc with a guess rate of around 12 hours/day until the end
>  >of the weekend after the upcoming fc5 release to support and
>  >channelize bug reports with proper debug infos towards bugzilla.
>  >
>  >In my eyes "presence" and "help" is a very good marketing factor
> when
>  >it comes especially to new but generally computer experienced end
>  >users. Mouth to mouth propaganda is the most effective advertizing you
>  >can get in my eyes. Hence why i report this to this list at all.
>  >
>  >
>  Awesome.
>
>  >>From my personal experience most users that survive the first few
>  >weeks will stay atleast for a while with what they get since we all
>  >know fedora is a really sweet desktop product.
>  >
>  >I know there are various people offering good help on the irc support
>  >channel but i ask myself if it would help to "organize" that more.
>  >Like with a "voluntarys schedule".
>  >
>  >Whats your opinion about that?
>  >
>  Pretty good idea. If you can use the wiki to describe in detail common
>  issues in a single page and use it to field questions, then it would
>  come in quite handy. 
there are various things i see how this proposed list of common issues
can be helpful:

1. to collect feedback for fedora developers
2. to compile a new updated faq for fc5
3. to help the supporters on irc to get aware of most common issues

So yes i agree that this is a "must have".

>  Might work with the Fedora Unity project people to
>  sort out issues that we dont handle and then summarize the feedback that
>  we get from users and media, both positive and negative ones to this
>  list so that we know where we rock and what issues we need to fix sorely. 
Exactly. And another thing i have in mind is maybe to compile
something like a "fedora support group" largely compiled from
volunteers to provide knowledge and experience transfer and maybe also
writing up basic documentation on "How to give support" to yet less
experienced supporters and create a kinda "schedule" with the most
experienced ones to keep an eye on what is going on in the end user
support channel. We yet miss something like a support process aswell
and id gladly volunteer to do more in that particular direction to get
more out of the good base we already have there.

A first step would be to get people from the main #fedora channel and
people from every single localized channel like #fedora-fr #fedora-de
etc.

Once theres news in that direction i will keep you all updated on this list.

>  Thanks for helping out Fedora users. 
A pleasure,
Rudolf Kastl

>  --
>  Rahul
>
>
>
>  --
>  Fedora-ambassadors-list mailing list
>  Fedora-ambassadors-list(a)redhat.com
>  https://www.redhat.com/mailman/listinfo/fedora-ambassadors-list
>

[Rahul Sundaram]

Rudolf Kastl wrote:

> there are various things i see how this proposed list of common
> issues
> can be helpful:
>
> 1. to collect feedback for fedora developers
>   
>  
I will take care of this but any help is welcome

> 2. to compile a new updated faq for fc5
>   
>  
If its within the ideals of the Fedora Project, feel free to use the 
wiki. There are other community websites like Fedora FAQ, FCP and Fedora 
unity which can help otherwise.
http://fedoraproject.org/wiki/CommunityWebsites.

> Exactly. And another thing i have in mind is maybe to compile
> something like a "fedora support group" largely compiled from
> volunteers to provide knowledge and experience transfer and maybe also
> writing up basic documentation on "How to give support" to yet less
> experienced supporters and create a kinda "schedule" with the most
> experienced ones to keep an eye on what is going on in the end user
> support channel. We yet miss something like a support process aswell
> and id gladly volunteer to do more in that particular direction to get
> more out of the good base we already have there.
>
> A first step would be to get people from the main #fedora channel and
> people from every single localized channel like #fedora-fr #fedora-de
> etc.
>   
>  
Ya feel free to lead that effort and keep us updated on the progress now 
and then. Go, Go, Go.

-- 
Rahul

[Pawel Sadowski]

Hello,

Yeah, IRC support would be a good thing. It would be a good idea to
gather experts, who have the knowledge and some time to a channel.
Personally, I unfortunately don't have time now. I'm quite busy with
preparing a FCOD (Fedora Core Open Days) presentation, and also, I have
to translate FC5 relnotes before the release :>

Regards,
Pawel Sadowski

[Rudolf Kastl]

2006/3/10, Pawel Sadowski <mcgiwer(a)fedoraproject.org&gt;:
>  Hello,
>
>  Yeah, IRC support would be a good thing. It would be a good idea to
>  gather experts, who have the knowledge and some time to a channel.
>  Personally, I unfortunately don't have time now. I'm quite busy with
>  preparing a FCOD (Fedora Core Open Days) presentation, and also, I have
>  to translate FC5 relnotes before the release :>
>
>  Regards,
>  Pawel Sadowski
>
>  --
>  Fedora-ambassadors-list mailing list
>  Fedora-ambassadors-list(a)redhat.com
>  https://www.redhat.com/mailman/listinfo/fedora-ambassadors-list
>  
well actually it already happens. we got a really good support crew in
my eyes in #fedora. good enough to make other distros developers stop
by and admire whats going on there. happened various times already.
its just that its relatively uncoordinated and that general guidelines
for the supporters are missing.
if you at any time are interested in the undertaking feel free to drop
me an email though. Help would be appreciated.

regards,
Rudolf Kastl

[Pawel Sadowski]

I would gladly help, but as I said I don't have time unfortunately :|
Maybe I'll have more time in the future, but I don't think it'll happen
quickly.

Cheers,
Pawel Sadowski


On 10-03-2006, fri at 10:31 +0100, Rudolf Kastl wrote:
>  well actually it already happens. we got a really good support crew
> in
>  my eyes in #fedora. good enough to make other distros developers stop
>  by and admire whats going on there. happened various times already.
>  its just that its relatively uncoordinated and that general guidelines
>  for the supporters are missing.
>  if you at any time are interested in the undertaking feel free to drop
>  me an email though. Help would be appreciated.
>  
>  regards,
>  Rudolf Kastl