原谅我挖坟,招聘继续中。
实习生和正式岗位均可。
实习生有机会参与到部门内部的一些工具开发和维护。
正式岗位做系统管理相关产品的技术支持。
欢迎大家捧场啊~
On Wed, Sep 19, 2012 at 5:23 PM, Simon Yan <simonyan(a)fedoraproject.org>wrote:
再贴一下正式员工的JD。欢迎关注。
Job description:
1. Investigates and resolves simple support issues independently and
productively.
2. Investigates and resolves moderately complex support issues that
require thorough knowledge of product features with the help of more
senior support specialists.
3. Identifies product defects based on product design and customer issues.
4. Uses workaround and patches correctly and designs new workaround
solutions that require good knowledge of user environment and
products.
5. Develops KnowledgeBase, procedures and support tools to improve
support quality and productivity.
6. Able to work on critical customer issues and hot-line support
issues with guidance of more senior engineers
7. Performs code instrumentation or fixing at source code level for
non-complex problems.
Qualifications
A Bachelor’s or Master’s degree in Computer Science or equivalent.
Good system-level usage experience on Unix/Linux and/or Windows.
Experience in operating across multiple computer platforms and
environments.
Good understanding of product feature design and good skills in
explaining product behaviours and features to customers effectively.
Good communication skills and interpersonal skills – able to work
with customers and people from other departments like Client Services,
Sales and Development.
Good understanding of support process, product maintenance process
and some knowledge of software development process.
Good ability in problem troubleshooting, analysis and solution.
Demonstrated good productivity and quality results at customer issue
handling.
Ability to raise alarms for potential customer situations or escalations.
2012/9/17 xie yunpeng <woqimingweipeng(a)gmail.com>:
> 前一段时间找工作的时候考虑过,现在已经现在已经跳了,转做开发了
> --
>
Fedora中文郵件列表:https://admin.fedoraproject.org/mailman/listinfo/chinese
--
Regards,
YeeYaa (Simon Yan)
http://simonyan.fedorapeople.org/
--
Regards,
YeeYaa (Simon Yan)
http://simonyan.fedorapeople.org/