在 2013-1-17 下午8:37，"Robin Lee" <robinlee.sysu(a)gmail.xn--com>:-0s6m5392c
On Thu, Jan 17, 2013 at 3:37 PM, Simon Yan <simonyan(a)fedoraproject.org
> On Wed, Sep 19, 2012 at 5:23 PM, Simon Yan <simonyan(a)fedoraproject.org
> > 再贴一下正式员工的JD。欢迎关注。
> > Job description:
> > 1. Investigates and resolves simple support issues independently and
> > productively.
> > 2. Investigates and resolves moderately complex support issues that
> > require thorough knowledge of product features with the help of more
> > senior support specialists.
> > 3. Identifies product defects based on product design and customer
> > 4. Uses workaround and patches correctly and designs new workaround
> > solutions that require good knowledge of user environment and
> > products.
> > 5. Develops KnowledgeBase, procedures and support tools to improve
> > support quality and productivity.
> > 6. Able to work on critical customer issues and hot-line support
> > issues with guidance of more senior engineers
> > 7. Performs code instrumentation or fixing at source code level for
> > non-complex problems.
> > Qualifications
> > A Bachelor’s or Master’s degree in Computer Science or equivalent.
> > Good system-level usage experience on Unix/Linux and/or Windows.
> > Experience in operating across multiple computer platforms and
> > environments.
> > Good understanding of product feature design and good skills in
> > explaining product behaviours and features to customers effectively.
> > Good communication skills and interpersonal skills – able to work
> > with customers and people from other departments like Client Services,
> > Sales and Development.
> > Good understanding of support process, product maintenance process
> > and some knowledge of software development process.
> > Good ability in problem troubleshooting, analysis and solution.
> > Demonstrated good productivity and quality results at customer issue
> > handling.
> > Ability to raise alarms for potential customer situations or
> > 2012/9/17 xie yunpeng <woqimingweipeng(a)gmail.com>:
> > > 前一段时间找工作的时候考虑过,现在已经现在已经跳了,转做开发了
> > > --
> > > Fedora中文郵件列表：
> > --
> > Regards,
> > YeeYaa (Simon Yan)
> > http://simonyan.fedorapeople.org/
> YeeYaa (Simon Yan)