#180: ABRT2 gui review
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Reporter: jmoskovc | Owner: kirkb
Type: usability assessment | Status: assigned
Priority: major | Component: Interaction Design / Usability
Severity: Moderately Involved | Resolution:
Keywords: |
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Comment (by dmalcolm):
FWIW, I wrote up some notes on the ABRT UI in this bug, though this was
back in the Fedora 12 era:
https://bugzilla.redhat.com/show_bug.cgi?id=555378
(I only just saw this design-team ticket)
In particular, if I may quote myself from that bug (sorry for the self-
indulgence!):
I think the deeper issue here is to decide who the target users of
this
application are. I believe that the design of this application needs to
contain a statement of "personas" describing people who would use the
application; see e.g.
http://www.user.com/personas.htm
I believe that the application needs at least three personas:
(a) a persona evoking a non-computerese user of the system,
who's
self-administering the system (e.g. a small businessman using
OO.org
spreadsheets who encounters a crash)
(b) a persona evoking a sysadmin who is managing systems on behalf
of
others
(either desktops, or headless servers) and trying to deal with the
problems
they encounter, be it due to bugs in the software,
local/site-specific
issues
(e.g. "their intranet's down"), user-error, or
malicious activity.
(c) a persona evoking the maintainer who's receiving the bug
reports
and
working with (a) and (b).
I hope that by having the above, the design can be informed by things like
privacy concerns on the part of the user ("am I happy having this
information going to this site?") balanced against ease-of-debugging for
package maintainers ("do I have enough information to meaningfully debug
this crash?")
(Probably should think about triaging aspects also: how to deal with the
deluge of crash reports when commonly-encountered crashes happen)
Hope this is helpful
Dave
--
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