reembolsos de trac de latam

[Neville A. Cross]

English at the bottom (sorry, no Pt-Br version this time)

Tengo varios tickets que han pasado de mano en mano. Debo reembolsar
gastos a colaboradores, pero debo investigar a quien es que debo
reembolsar.
Les pido cooperación usando los campos adecuados del trac.
No importa quien inicie el ticket, favor siempre poner al responsable en
el cambo CC
Siempre agregar a la persona a reembolsar en el campo CC
No importa cuanta gente este en el campo CC.
Caso contrario debo averiguar algún correo para luego preguntar cual es
el correo vinculado con la cuenta de paypal. Eso toma tiempo para ambos.

En el pasado he demorado con algunos ticktes por mi desorden de horas de
trabajo. Estoy decidido a que esto no se repita. Pero por otra parte
también requiero apoyo para hacer este proceso lo más expedito posible.

---

I have several tickets that had been from hand to hand. I have to
reimburse expenses to collaborators, but I have to investigate to whom I
have to reimburse.
I ask for cooperation using trac fields appropriately.
No mater who pens the ticket, please always put the event owner on the
field CC
Always add the person to reimburse on the field CC
It does not matter how many people there are on the field CC
Otherwise I have to investigate some email to then ask which email is
linked to the paypal account. This take time for both.

In the past I have delayed some reimbursement due to my disorderly
working hours. I am decided to not let this happen again. But in the
other hand I also requiere support to make this process as fast as
possible.

[Sergio Durigan Junior]

On Sunday, April 21 2013, Neville A. Cross wrote:
> I have several tickets that had been from hand to hand. I have to
> reimburse expenses to collaborators, but I have to investigate to whom I
> have to reimburse.
> I ask for cooperation using trac fields appropriately.
> No mater who pens the ticket, please always put the event owner on the
> field CC
> Always add the person to reimburse on the field CC
> It does not matter how many people there are on the field CC
> Otherwise I have to investigate some email to then ask which email is
> linked to the paypal account. This take time for both.

Sorry, Neville.  I will provide the owner's e-mail address next time.

[Neville A. Cross]

El lun, 22-04-2013 a las 00:02 -0300, Sergio Durigan Junior escribió:
> On Sunday, April 21 2013, Neville A. Cross wrote:
> > I have several tickets that had been from hand to hand. I have to
> > reimburse expenses to collaborators, but I have to investigate to whom I
> > have to reimburse.
> > I ask for cooperation using trac fields appropriately.
> > No mater who pens the ticket, please always put the event owner on the
> > field CC
> > Always add the person to reimburse on the field CC
> > It does not matter how many people there are on the field CC
> > Otherwise I have to investigate some email to then ask which email is
> > linked to the paypal account. This take time for both.
>
> Sorry, Neville.  I will provide the owner's e-mail address next time.

Sergio, Don't take it personally. The number of tickets that latam trac
is reviewing has increased, so we need to improve the process. I am sure
that Alejandro will comment later something along the line of: "Please
use the field amount" ... and again that also should be updated with any
change, that should have also currency, and on the ticket should give
idea of the current exchange rate. I will suggest use the amount field
in USD, but that probably be better to be discussed in a LATAM meeting.

Best regards

[Sergio Durigan Junior]

On Monday, April 22 2013, Neville A. Cross wrote:
> Sergio, Don't take it personally. The number of tickets that latam trac
> is reviewing has increased, so we need to improve the process. I am sure
> that Alejandro will comment later something along the line of: "Please
> use the field amount" ... and again that also should be updated with any
> change, that should have also currency, and on the ticket should give
> idea of the current exchange rate. I will suggest use the amount field
> in USD, but that probably be better to be discussed in a LATAM meeting.

Hey Neville!

No problem, I think you're right :-).  I just filed a ticket of my own,
and tried to follow all the "best practices".  Unfortunately people
don't read instructions, so it is a never-ending exercise of trying to
teach them how to file tickets.  Keep up the good work!

Thanks,

[hagr182]

On an unrelated topic I had been in and out of town for work for the last
few weeks, a very busy month with planning here at work. I will resume
participating more actively as of today, sorry I did not let you all know
in advance, I haven´t dissapeared!

On Mon, Apr 22, 2013 at 1:16 AM, Sergio Durigan Junior <
[e-mail]> wrote:
> On Monday, April 22 2013, Neville A. Cross wrote:
> > Sergio, Don't take it personally. The number of tickets that latam trac
> > is reviewing has increased, so we need to improve the process. I am sure
> > that Alejandro will comment later something along the line of: "Please
> > use the field amount" ... and again that also should be updated with any
> > change, that should have also currency, and on the ticket should give
> > idea of the current exchange rate. I will suggest use the amount field
> > in USD, but that probably be better to be discussed in a LATAM meeting.
>
> Hey Neville!
>
> No problem, I think you're right :-).  I just filed a ticket of my own,
> and tried to follow all the "best practices".  Unfortunately people
> don't read instructions, so it is a never-ending exercise of trying to
> teach them how to file tickets.  Keep up the good work!
>
> Thanks,
>
> --
> Sergio
>
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