On Monday, April 22 2013, Neville A. Cross wrote:
Sergio, Don't take it personally. The number of tickets that
latam trac
is reviewing has increased, so we need to improve the process. I am sure
that Alejandro will comment later something along the line of: "Please
use the field amount" ... and again that also should be updated with any
change, that should have also currency, and on the ticket should give
idea of the current exchange rate. I will suggest use the amount field
in USD, but that probably be better to be discussed in a LATAM meeting.
Hey Neville!
No problem, I think you're right :-). I just filed a ticket of my own,
and tried to follow all the "best practices". Unfortunately people
don't read instructions, so it is a never-ending exercise of trying to
teach them how to file tickets. Keep up the good work!
Thanks,
--
Sergio