-------------------------------------------------------------------------------- Fedora EPEL Update Notification FEDORA-EPEL-2011-5118 2011-11-30 21:44:56 --------------------------------------------------------------------------------
Name : glpi-mass-ocs-import Product : Fedora EPEL 6 Version : 1.5.2 Release : 1.el6 URL : https://forge.indepnet.net/projects/massocsimport Summary : GLPI Plugin for OCS Massive import Description : Plugin which allow OCS continuous synchronization and massive importation.
The extension Config panel is provided to handle the synchronization options.
-------------------------------------------------------------------------------- Update Information:
New upstream major version 0.80 of GLPI and plugins.
These new features essentially correspond to the implementation of ITIL level 1 part 2: - Management of service level agreements (SLA). GLPI can define service level agreements with entities associated with an operational timetable. Each level of escalation is customizable according to criteria and triggers actions automatically. - Managing customer satisfaction surveys among users of the helpdesk. GLPI can conduct online and external satisfaction surveys (configurable by entities) towards users either systematically or based on a ratio. - Links between tickets. Tickets can be linked or be defined as duplicate. - The Forgotten Password feature allows the user to retrieve himself his password. - Management of a basic solution eases the resolution of the tickets from the knowledgebase. - Templates for solutions to simplify the treatment of recurrent tickets.
But also: - Management of virtual machines. - Definition of criteria of uniqueness for all objects.
and nearly sixty minor features.
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This update can be installed with the "yum" update programs. Use su -c 'yum update glpi-mass-ocs-import' at the command line. For more information, refer to "Managing Software with yum", available at http://docs.fedoraproject.org/yum/.
All packages are signed with the Fedora EPEL GPG key. More details on the GPG keys used by the Fedora Project can be found at https://fedoraproject.org/keys --------------------------------------------------------------------------------