On Mon, Jan 03, 2022 at 10:21:38PM +0000, Ankur Sinha wrote:
The introduction task was added there to familiarise folks with the mailing lists, just as the pagure ticket is also intended to familiarise folks with a ticketing workflow.
Okay, that makes sense. I'll wear my agenda on my sleeve here: I'd like to get away from mailing lists being a requirement for Fedora participation. I know devel list is still the center of the universe, so it's gotta be in there, but... when is the last time _any_ of us saw an interesting open source project and thought "yes, another mailing list to sign up for!"?
My kids don't even check their email unless I tell them to. It's like the equivalent of going down the rural lane to a mail-box two miles from the farmhouse or something. :)
would really be ideal. (We could even configure the Matrix integration to send new topics to that chat room.)
+1, a place there for our team discussion would work well.
So that's there and waiting :)
The list is just an asynchronous counterpart to the Telegram/Matrix channel because the channels are not/cannot be always monitored.
Right. I, for one, am a big fan of this. So much easier to interact at one's own life pace.
Anything that happens on the channels can happen here. That includes the cases you've covered but with an important addition---it is a dedicated space for newcomers to ask *whatever they wish*. But, it is not like any other community team channel---it is a protected space. "Newcomer? Not feeling confident enough to post to the team's channel? No problem! Post here! We're here specifically to answer your questions!" (Even if people are not using it for this purpose much, we do need to have it in place.)
I don't think Discourse lets us keep this communication channel isolated/protected in the same way. For one, irrespective of whether it is a category or a tag, a user sees posts from *all* of Discourse on their landing page on discussion.fp.o. Even if we send folks to a category/tag, it's really easy to navigate away to other parts of the universe there. So, the excellent navigation features of Discourse are a good thing for users that want to keep up with multiple tags/categories, but not necessarily for newcomers who may find the large amount of info it exposes them to confusing/overwhelming to begin with.
I'm pretty confident we could theme a category to feel a more protected in that way.
A dedicated limited/filtered "view" that limits newcomers to our tag/category only would be ideal, but I'm not aware of a way that this can be done (without affecting other users and so on).
Wait, I want to take this to Discussion because I want to include a screenshot. ... Please follow me to https://discussion.fedoraproject.org/t/creating-a-space-for-new-users-for-fe... to continue :)
I do agree with and understand the following part which I'm leaving here, though:
Neither the list nor the channel are replacements for the "Welcome to Fedora" ticket system. That needs to stay separate because that's the main and only door that we want to funnel people to, and they'll find out about the rest of the community through that process.