Hi Friends

Red Hat is currently looking for a L2 Service Desk Engineer for its Pune location.
It will be a contractor's position.

Anyone interested can contact me directly on the given phone numbers ( signature ) or contact me over the mail ( off list )

Please find the “ Daily responsibilities and Job Requirements” for this role.

Daily responsibilities of an Service Desk Engineer include:

• providing email, telephone, irc-based support for all employees

• providing technical help with user hardware and software issues

• communicating effectively with employees in well spoken and written English

• exercising expert judgment within defined procedures and processes to determine appropriate action

• performing configuration, upgrades, and relocation of user hardware, software and other devices

• participating in employee training and education on policy, procedure, processes, information, how to s

• experience in providing remote assistance to end customers using various tools and comfortable in remotely resolving of issues.

• assisting the team in documenting all tasks, processes, procedures and information

• working independently with minimal supervision

• handling shift work and unusual hours if required

Job Requirements:

• 3+ years experience in troubleshooting / desktop / end-user machines in a Linux, Windows, or Mac environment. Linux experience preferred.

• Outstanding customer service and interaction skills

• Customer focused and enthusiastic in helping people to resolve technical problems

• Linux PC system/networking troubleshooting skills

• Demonstrated ability to solve problems quickly and skilfully

• Excellent English verbal and written communication skills

• Experience and skill with user hardware installation and configuration

• Experience in deploying and supporting communications hardware (cellphones, desk phones, video conference)

• Proven ability to adapt quickly to organizational changes

• Demonstrated ability to learn and develop technical skills

• Strong computer ethics

• BSc/BS degree preferred or equivalent experience

• A desire to be part of a company that is redefining the entire software industry

Work hours: To work in shifts if required. 9 hours a day.

Thanking you again,

Regards,

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Sanjulee Hazarika
Pune,India
Phone  +91-203-046-7419 
Mobile +91-986-057-2439