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On 03/14/2016 11:52 AM, Kevin Fenzi wrote:
> On Mon, 14 Mar 2016 10:32:57 -0400
> Matthew Miller <mattdm@fedoraproject.org> wrote:
>
>> On Sun, Mar 13, 2016 at 06:20:23PM -0500, Alick Zhao wrote:
>>> As an ask.fp.o moderator, I occasionally received emails from its
>>> feedback link, and I believe other moderators should experience the
>>> same. It seems like the emails are mostly asking questions,
>>> especially on login issues. However, I do not know the answers, and
>>> even if I know, there is no way to reply the questioner since the
>>> email came from nobody@fp.o ... In my mind, it is better to change
>>> the feedback link to something that directs the user to mailing
>>> list or IRC, so that it is more likely to be answered. Any idea? 
>
> I guess I would prefer to just drop it and replace with a link to
> infrastructure trac and ask them to file a ticket?
>
> Right now the feedback form doesn't require a valid email, so some/many
> of those feedback emails don't even have a way to reply to the
> person. ;(
>>
>> I wanted to set up a "meta.ask.fedoraproject.org", but the software
>> apparently didn't support that easily, so I wanted to set up a mailing
>> list specifically for that meta discussion, but there was resistance
>> to that too, and nothing happened. I've become increasingly
>> frustrated and disenchanted with Ask -- I like the idea, and some
>> awesome people are doing great stuff in helping users with it, but
>> we're pushing uphill against the askbot engine and webforum culture
>> norms (as opposed to Q&A site norms).
>
> Yeah. Additionally right now it's still running on rhel6 and django1.4
> (which is now insecure, and will grow increasingly so).
>
> Upstream hasn't done a release in a while, but it's master branch
> claims to work with Django 1.8.
>
> So, we are going to need to expend some effort to move it up to the
> latest versions or... drop it.
>
>> I wonder if we could, in the future, replace it with an Ask Fedora
>> hub, using the new Fedora Hubs software and a combination of
>>
>>   - a help mailing list with hyperkitty
>>
>>   - a help-meta mailing list for this kind of discussion
>>
>>   - an irc channel with Hub widget for realtime help
>>
>>   - a link to the future new short docs system (and possibly a
>> realtime search_of that as the most obvious thing on the page, with a
>> "can't find an answer? ask here!" button)
>>
>>   - a button which submits good question/answer pairs (or even IRC
>>     conversations) to the docs team for cleanup and "ingestion" into
>>     the short docs system
>
> I think it's definitely worth trying. :)
>
> But I wouldn't be doing the coding...
>
> kevin
>
>
>

Kevin,

interestingly  enough a  GSoC prospect was talking in --summer-coding earlier today  about a similar idea, maybe we could  open s/he scope a bit if accepted and set them loose

>>
shiv: The feature that i have in my mind is like a chat box on the corner where they can get instant help, a forum page, videos, better documentation
>>


Regards,
Corey
- ----
Corey W. Sheldon
Freelance IT Tutor | Security Researcher | Fedora Ambassador, North America
sheldon.corey@gmail.com | csheldon@ameridea.net | corey84@fedoraproject.org
ph: (11)+1.310.909.7672 Skype: cwwsheldon
My other contact info: https://gist.github.com/linux-modder/ac5dc6fa211315c633c9

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