Re: [Fedora-infrastructure-list] when to use OTRS (Was: Re: FESCo, hello? - [was: Re: Buildsys status pages down])
On 8/22/06, Michael Schwendt <bugs.michael(a)gmx.net> wrote:
On Fri, 28 Jul 2006 16:42:28 -0400, Elliot Lee wrote:
> To help clarify things, yesterday I disabled new bug reports in
> bugzilla's "Fedora Infrastructure" product.
>
> Most of the infrastructure issues lend themselves better to the
> "report via e-mail and have an open issue for each person" model that
> OTRS facilitates.
Is it still the case that the reporters don't get any feedback nor status
updates when tickets are closed?
Its a process/training issue. I've been meaning to set up an
automated response on close but haven't gotten around to it, rordway.
Would you be interested in this?
-Mike