Re: SLE (Service level expectations)

[Stephen John Smoogen]

I would say that we should all read through the Cornell website
https://confluence.cornell.edu/display/itsmp/Service+Level+Expectations
(also linked in wiki document)  and also read through

https://confluence.cornell.edu/display/itsmp/Service+Level+Expectations?p...

Examples of completed documents:
https://www.emich.edu/it/help/pdf/ithdsle.pdf

https://cms.montgomerycollege.edu/oit/HelpAndSupport.aspx?id=91

In general these are more of a setting expectations documents and
ability to say "no we don't agree to be up at 0500 UTC to support XYZ
service. You can get help at 1000 UTC -> 2300 UTC Monday through
Friday.]


On 18 July 2017 at 15:34, Kevin Fenzi <kevin(a)scrye.com&gt; wrote:
>  Take a look at:
>
>  https://pagure.io/fedora-infrastructure/issue/6140
>
>  and
>
>  https://fedoraproject.org/wiki/Infrastructure/ServiceLevelExpectations
>
>  Any comments or additions to the doc?
>
>  kevin
>
>
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-- 
Stephen J Smoogen.