On Mon, 24 Oct 2016 15:00:10 +0100 Ankur Sinha sanjay.ankur@gmail.com wrote:
...snip...
TLDR: close down ask, ML; add a proper "get help" page to the website that redirects to either IRC via webchat (live chat) or fedoraforum. (In my book, end users should not be redirected to wiki pages from such a nicely designed getfedora.org website - but our web presence is a topic for another day). I don't think replacing askbot with another tool will work either - we'll just have the same issues again.
I suspect there would be a pretty massive outcry about closing the users list. Additionally, I suspect many of those people who like lists would just start posting to devel and test and other lists.
Also, not at all a showstopper, but fedoraforum isn't run by us. (Not that stack exchange or whatever would be either, just noting it in case people think we do run it).
I think people have different preferences in how they learn and so I don't think it's practical to narrow things too much. Of course things shouldn't be so wide we can't support them either.
kevin