[Fedora-infrastructure-list] Webmaster account now part of a the ticketing system

[Mike McGrath]

The webmaster(a)fedoraproject.org account is now part of the ticketing 
system.  Emails sent to webmaster(a)fedoraproject.org will automatically 
get created in the webmaster queue.  Users who would like access to the 
system to answer emails on behalf of the webmaster email address please 
see the web address that should be printed below.

This is the first account we've put in the OTRS like this.  Please let 
us know what you guys think of it because eventually we'd like to move 
other accounts into the system.

As a test I'd like someone in the web-members group who already has 
access to the ticketing system to lock it and close it.

    -Mike

[Fedora-infrastructure-list] Re: Webmaster account now part of a the ticketing system

[Karsten Wade]

On Tue, 2006-06-27 at 14:52 -0500, Mike McGrath wrote:

>  This is the first account we've put in the OTRS like this. 
> Please let 
>  us know what you guys think of it because eventually we'd like to move 
>  other accounts into the system. 
OTRS?

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[Fedora-infrastructure-list] Re: Webmaster account now part of a the ticketing system

[Russell John]

OTRS => Open source Ticket Request System

Karsten Wade wrote:

>  On Tue, 2006-06-27 at 14:52 -0500, Mike McGrath wrote:
>  
> > This is the first account we've put in the OTRS like this.  Please let 
> > us know what you guys think of it because eventually we'd like to move 
> > other accounts into the system.
>  
>  OTRS?
>   
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