[irc-support-sig] #79: Abusive behavior by operator
by fedora-badges
#79: Abusive behavior by operator
---------------------+------------------------------------------------------
Reporter: jjzh | Owner:
Type: feedback | Status: new
Priority: major | Milestone: Fedora 15
Version: | Severity: Neutral
Keywords: |
---------------------+------------------------------------------------------
This feedback is:
{{{
[ ] Positive
[ ] Negative
[x] Neutral
}}}
My IRC nick is: czx
Please briefly describe the interaction that caused you to file this
ticket: An operator was trolling me and threatening me when I asked him to
stop.
Please note other IRC nicks that are involved in this interaction:
Southern_Gentlem
Please describe what action or positive change could be adopted based on
this feedback: Inform moderators that trolling is not acceptable, and that
support channel is not their private shop.
Any additional notes or logs: That one of his trolling remarks:
<Southern_Gentlem> that will cause your problem of long boot right there
because it is trying to debug everything as it boots
--
Ticket URL: <https://fedorahosted.org/irc-support-sig/ticket/79>
irc-support-sig <irc://irc.freenode.net/#fedora>
Feedback and tracking of issues for the folks who try and improve support in #fedora on irc.freenode.net
12 years, 4 months
Minutes/Summary from today's irc-support-sig meeting (2011-10-27)
by Kevin Fenzi
=============================================
#fedora-meeting: IRC Support SIG (2011-10-27)
=============================================
Meeting started by nirik at 17:00:35 UTC. The full logs are available at
http://meetbot.fedoraproject.org/fedora-meeting/2011-10-27/irc-support-si...
.
Meeting summary
---------------
* init process (nirik, 17:00:36)
* init process (nirik, 17:00:42)
* Week in review (nirik, 17:03:01)
* Tickets (nirik, 17:06:07)
* LINK: https://fedorahosted.org/irc-support-sig/report/1 (nirik,
17:06:08)
* Open Floor (nirik, 17:22:20)
Meeting ended at 17:32:49 UTC.
Action Items
------------
Action Items, by person
-----------------------
* **UNASSIGNED**
* (none)
People Present (lines said)
---------------------------
* nirik (38)
* dcr226 (20)
* Southern_Gentlem (17)
* DiscordianUK (12)
* zodbot (5)
--
17:00:35 <nirik> #startmeeting IRC Support SIG (2011-10-27)
17:00:35 <zodbot> Meeting started Thu Oct 27 17:00:35 2011 UTC. The chair is nirik. Information about MeetBot at http://wiki.debian.org/MeetBot.
17:00:35 <zodbot> Useful Commands: #action #agreed #halp #info #idea #link #topic.
17:00:36 <nirik> #meetingname irc-support-sig
17:00:36 <nirik> #topic init process
17:00:36 <zodbot> The meeting name has been set to 'irc-support-sig'
17:00:42 <nirik> #topic init process
17:01:30 * Southern_Gentlem
17:01:44 * DiscordianUK is present
17:02:57 <nirik> ok, lets go ahead and dive in. Should be a pretty short meeting today I would think...
17:03:01 <nirik> #topic Week in review
17:03:10 <nirik> Stats are down for now pending a server move.
17:03:20 <nirik> anyone have anything they would like to shout out from this last week?
17:03:30 <nirik> any trends or things we should know about?
17:03:37 <DiscordianUK> it's been fairly quiet
17:04:10 <DiscordianUK> lots of people asking about f16 issues
17:04:55 <nirik> yeah, a fair number of new folks it seems like.
17:05:57 <nirik> ok, moving on to tickets then.
17:06:07 <nirik> #topic Tickets
17:06:08 <nirik> https://fedorahosted.org/irc-support-sig/report/1
17:06:25 <nirik> .title https://fedorahosted.org/irc-support-sig/ticket/77
17:06:26 <zodbot> nirik: #77 (KUDOS to some guys at #fedora) - irc-support-sig - Trac
17:06:39 <nirik> kudos to DiscordianUK, dcr226, fenrus02
17:07:09 <DiscordianUK> I didn't say much
17:07:26 * dcr226 never says much
17:07:28 <dcr226> ;-)
17:08:02 <nirik> so thanks. ;)
17:08:12 <nirik> anyone want to close the ticket with our thanks?
17:08:39 <dcr226> I can
17:10:07 <nirik> thanks.
17:10:21 <nirik> there was another ticket that has since been closed.
17:10:29 <nirik> So, should we discuss it? or just move on?
17:10:35 <Southern_Gentlem> move on
17:10:44 <DiscordianUK> +1
17:10:46 <dcr226> -1
17:11:04 <Southern_Gentlem> dcr226, so you want to discuss this one
17:11:15 <dcr226> the ticket system was implemented to discuss feedback, if we become selective over the feedback we discuss, then thats bad fu imho
17:11:18 <DiscordianUK> no 79?
17:11:32 <dcr226> Southern_Gentlem, even if its "ok, cool" -> close...we should discuss it imho
17:11:40 <Southern_Gentlem> ok
17:12:14 <dcr226> I don't much care for either ticket tbh...but I don't think we should ever brush them to one side
17:12:17 * dcr226 eof :-)
17:12:27 <nirik> .title https://fedorahosted.org/irc-support-sig/ticket/79
17:12:27 <zodbot> nirik: #79 (Abusive behavior by operator) - irc-support-sig - Trac
17:12:44 <DiscordianUK> i saw no abuse
17:13:20 <dcr226> nor did I, the log shows nothing. I disagree with the comments made in the ticket whole-heartedly... close imo
17:13:33 <DiscordianUK> The OP was given sound advice
17:14:12 * nirik stands by his comments.
17:14:24 <Southern_Gentlem> 78 and 79 is the same complaintant
17:14:31 <DiscordianUK> indeed
17:14:38 <dcr226> nirik, totally
17:14:54 <dcr226> nirik, ftr, I was disagreeing with the OP ;-)
17:15:30 <nirik> I think the submittor has a poor approach and we should try and get them to do something more constructive.
17:15:35 <Southern_Gentlem> 79 i had not realized that it was the same person as 78 or i would have ban him
17:15:52 <nirik> at the same time, we should try and do that, and not just keep them downward spiraling.
17:16:16 <Southern_Gentlem> nirik, sorry i see this person as an attention whore
17:16:36 <Southern_Gentlem> he does things to try to stir up crap from the get go
17:16:40 <DiscordianUK> I think he was a troll
17:17:17 <nirik> They have issues with their approach for sure, but do try and redirect him into something productive if possible. If not, oh well, but don't assume before he actually does something ban worthy, IMHO.
17:17:31 * nirik doesn't think so, troll is overused.
17:18:03 <nirik> I think he has a lang barrier and an attitude/approach issue. ;(
17:18:09 <dcr226> lets face it, he's not the worst we've ever seen. He's also not likely to be the last :-)
17:18:22 <nirik> sure.
17:19:02 * dcr226 thinks close - "no evidence, but thanks for the feedback"
17:19:10 <dcr226> or words to that effect
17:19:14 <DiscordianUK> +1
17:19:57 <Southern_Gentlem> on 78 and 79
17:20:07 <dcr226> yeah, I think they're about the same thing
17:20:11 <nirik> sure, except they are already closed, but ok.
17:20:31 <dcr226> I'm not sure we should be closing them before meeting in honesty, but I'm not loosing sleep over it
17:21:09 <nirik> yeah, agreed.
17:21:39 <nirik> anything more on tickets?
17:21:53 <DiscordianUK> i'm done
17:22:20 <nirik> #topic Open Floor
17:22:22 <Southern_Gentlem> reopened posted and reclosed
17:22:27 <nirik> anyone have anything for open floor?
17:23:11 * dcr226 slides across the open floor into the chair stack at the back
17:23:17 <Southern_Gentlem> other than start talking up FUDCON and people start posting their Barcamp Ideas nopw
17:23:29 <dcr226> barcamp? whats barcamp?
17:23:38 <dcr226> sounds like there is beer involved
17:23:48 <Southern_Gentlem> Fudcons work on the Barcamp method
17:24:13 <Southern_Gentlem> everyone gets up and does a 30-60 sec pitch about what they want to talk about
17:24:25 <dcr226> oh, i see..cool
17:24:30 <Southern_Gentlem> that is on a piece of paper that goes on the wall
17:24:44 <Southern_Gentlem> when everyone is done pitching everyone votes
17:24:56 <Southern_Gentlem> and that creates the schedule
17:27:22 <nirik> sure, do mention fudcons to folks.
17:28:18 <Southern_Gentlem> nirik, i was hinting more at you and the infrastructure team and the devel folks as well
17:28:53 <nirik> for what? barcamp sessions? sure...
17:30:44 * nirik will close out the meeting in a few here if nothing else.
17:32:47 <nirik> Thanks for coming everyone!
17:32:49 <nirik> #endmeeting
12 years, 5 months
[irc-support-sig] #78: Operator fenrus02 inappropriate behaviour
by fedora-badges
#78: Operator fenrus02 inappropriate behaviour
---------------------+------------------------------------------------------
Reporter: jjzh | Owner:
Type: feedback | Status: new
Priority: major | Milestone: Fedora 15
Version: | Severity: Neutral
Keywords: |
---------------------+------------------------------------------------------
This feedback is:
{{{
[ ] Positive
[x] Negative
[ ] Neutral
}}}
My IRC nick is: czx
Please briefly describe the interaction that caused you to file this
ticket:
The channel user 'fenrus02' was trolling me for nearly an hour. Apparently
he and his cronies find a delight in laughing on me a foreigner and my
level of English. More over that operator user and his cronies was
purposedly taking my time by playing obscure word games and asking
unrelated questions with intent to create hassle for me and hinder me from
resolving my support question. Without an actual intent of providing
related help or admitting he cannot or don't want to give actual answers.
Please note other IRC nicks that are involved in this interaction:
fenrus02
Please describe what action or positive change could be adopted based on
this feedback:
I think users and especially moderators must be informed about
unacceptance of wasting Fedora users' time, that their USA heritage don;t
give them a right to ridicule or confuse users of other nationality and
language proficiency, and unacceptance of trolling users in support
channel abusing their moderator status.
Any additional notes or logs: see transcript of #fedora channel on
2011-10-17 about 1:30 GMT
Thanks for your feedback!
--
Ticket URL: <https://fedorahosted.org/irc-support-sig/ticket/78>
irc-support-sig <irc://irc.freenode.net/#fedora>
Feedback and tracking of issues for the folks who try and improve support in #fedora on irc.freenode.net
12 years, 5 months
[irc-support-sig] #77: KUDOS to some guys at #fedora
by fedora-badges
#77: KUDOS to some guys at #fedora
---------------------+------------------------------------------------------
Reporter: twohot | Owner:
Type: feedback | Status: new
Priority: major | Milestone: Fedora 15
Version: | Severity: Positive
Keywords: |
---------------------+------------------------------------------------------
Please fill in this template fully and provide all requested information.
Incomplete tickets may be dropped.
This feedback is:
{{{
[x] Positive
[ ] Negative
[ ] Neutral
}}}
My IRC nick is: t2hot
Please briefly describe the interaction that caused you to file this
ticket:
I was looking for Assistance on setting up a PXE boot server to install
fedora on a small network
Please note other IRC nicks that are involved in this interaction:
dcr226, fenrus02 and DiscordianUK
Please describe what action or positive change could be adopted based on
this feedback:
More of its kind -- these guys pointed to the right places
Any additional notes or logs:
Keep up the good work
Thanks for your feedback!
--
Ticket URL: <https://fedorahosted.org/irc-support-sig/ticket/77>
irc-support-sig <irc://irc.freenode.net/#fedora>
Feedback and tracking of issues for the folks who try and improve support in #fedora on irc.freenode.net
12 years, 5 months
Minutes/Summary from today's irc support sig meeting (2011-10-13)
by Kevin Fenzi
=============================================
#fedora-meeting: IRC Support SIG (2011-10-13)
=============================================
Meeting started by nirik at 17:00:01 UTC. The full logs are available at
http://meetbot.fedoraproject.org/fedora-meeting/2011-10-13/irc-support-si...
Meeting summary
---------------
* init process (nirik, 17:00:02)
* Week in review (nirik, 17:02:12)
* LINK: http://fedora.theglaserfamily.org/ircstats/fedora-weekly.html
(nirik, 17:02:13)
* Tickets (nirik, 17:10:40)
* LINK: https://fedorahosted.org/irc-support-sig/report/1 (nirik,
17:10:40)
* LINK: https://fedorahosted.org/irc-support-sig/ticket/75 (nirik,
17:11:10)
* Open Floor (nirik, 17:16:03)
Meeting ended at 17:24:37 UTC.
Action Items
------------
Action Items, by person
-----------------------
* **UNASSIGNED**
* (none)
People Present (lines said)
---------------------------
* nirik (46)
* EvilBob (29)
* FranciscoD (22)
* dcr226 (18)
* fenrus02 (17)
* Southern_Gentlem (15)
* Sonar_Gal (6)
* zodbot (4)
* storrgie (3)
* jsmith (2)
* Khaytsus (1)
* N3LRX (1)
--
17:00:01 <nirik> #startmeeting IRC Support SIG (2011-10-13)
17:00:01 <zodbot> Meeting started Thu Oct 13 17:00:01 2011 UTC. The chair is nirik. Information about MeetBot at http://wiki.debian.org/MeetBot.
17:00:01 <zodbot> Useful Commands: #action #agreed #halp #info #idea #link #topic.
17:00:02 <nirik> #meetingname irc-support-sig
17:00:02 <nirik> #topic init process
17:00:02 <zodbot> The meeting name has been set to 'irc-support-sig'
17:00:26 <EvilBob> Bacon
17:00:26 * Sonar_Gal puts the platter of bacon out
17:00:29 * N3LRX checks in
17:02:05 <nirik> ok, I guess lets go ahead and get started.
17:02:12 <nirik> #topic Week in review
17:02:13 <nirik> http://fedora.theglaserfamily.org/ircstats/fedora-weekly.html
17:02:26 <nirik> anyone want to shout out anything from this week/
17:02:41 <nirik> seems like a lot of folks on f16beta... and a fair bit of new folks.
17:03:19 <EvilBob> A weird number of bizarre F12 users recently
17:03:42 <fenrus02> f16 users should really do "yum update" as soon as possible. make sure they are on $current before reporting issues.
17:03:57 * nirik nods.
17:04:01 <fenrus02> there have been a selection that installed alpha thinking it was "close enough"
17:04:23 <FranciscoD> speaks +vely of stability ;)
17:04:27 <nirik> yeah, that was ages ago... as was beta actually.
17:05:07 <fenrus02> FranciscoD, alpha->beta upgraders have known issues with grub. that's one primary reason it's important to ensure they have updated.
17:05:31 <nirik> there's been some glibc instablity recently too.
17:05:41 <fenrus02> nirik, thought that was pulled/corrected
17:05:46 <storrgie> fenrus02, for my reference, grub 2 is racked/stacked in the beta right? I've not installed the alpha because I thought grub 2 integration wasnt completed at the time.
17:05:56 <nirik> it has been, but they should update to the fixed one. ;)
17:05:56 <FranciscoD> fenrus02: I didnt know that. I only upgrade at beta release
17:06:00 <EvilBob> Hold on here
17:06:16 <fenrus02> storrgie, alpha does have grub2, but upgrading from alpha->beta is problematic.
17:06:19 <EvilBob> Lets not get in to a whole beta problem solving session
17:06:25 <nirik> storrgie: yes, grub2 will be used for most f16 installs. ;)
17:06:28 <nirik> EvilBob: +1
17:06:32 <EvilBob> It's beyond the scope of this meeting
17:06:41 <storrgie> nirik, EvilBob agreed, apologies.
17:06:48 <storrgie> first time I've seen a meeting like this going on
17:06:55 <nirik> so summary from above: try and help f16 folks as best you can. Make sure they have updated. ;)
17:07:02 <nirik> storrgie: no worries.
17:07:09 <fenrus02> just wanted to note it because beta is no semi-supported in #fedora, but only if they have updated.
17:07:15 <dcr226> storrgie, stick around for the initiation later, some call it "hazing" but what do they know ;-)
17:07:20 <EvilBob> Try to help EOL users get to a supported version if they like it or not
17:07:27 <nirik> anyone have any other trends or issues to be aware of from last week?
17:07:29 <fenrus02> any complex problems specific to f16, send to #fedora-qa
17:07:49 <Southern_Gentlem> +1
17:07:52 <nirik> EvilBob: is #fedora-eol dead? should we stop sending folks there?
17:08:01 <dcr226> been dead for ages hasn't it?
17:08:10 <EvilBob> EOL users get no support in #fedora, those that do support them should be banned...
17:08:18 <fenrus02> nirik, occasionally has 1 non-bot user in it
17:08:27 <EvilBob> Oh wait, this isn't my perfect world request?
17:08:43 * nirik has no idea, doesn't wish to support EOL releases, so is never there.
17:08:51 <dcr226> jsmith, on that subject, someone mentioned your name with reference to a support extension on F14...is that just rumor?
17:09:06 <fenrus02> fc6 -> el5, f12 -> el6. Not much of an "eol" market really.
17:09:12 <EvilBob> dcr226: Beyond the score of this meeting?
17:09:16 <dcr226> not really
17:09:34 <dcr226> although probably for open floor I guess
17:09:40 <nirik> dcr226: I've not heard anything around that...
17:09:44 <jsmith> dcr226: Several people have approached me about it -- but talk doesn't cook rice
17:09:55 <nirik> people ask for that all the time, but no one does the work
17:10:06 <dcr226> makes sense, that clears it up
17:10:09 <Southern_Gentlem> it has been proposed at fudcons and will again
17:10:15 <fenrus02> will f16 include a new ec2 image?
17:10:25 <nirik> fenrus02: hopefully yes.
17:10:28 <fenrus02> cool
17:10:29 <EvilBob> Last one that did the work was many moons ago
17:10:33 <nirik> anyhow, shall we move on to tickets?
17:10:33 <EvilBob> Move on
17:10:40 <nirik> #topic Tickets
17:10:40 <nirik> https://fedorahosted.org/irc-support-sig/report/1
17:10:41 <dcr226> +1 move on, query answered
17:10:45 <nirik> we have 2 tickets:
17:10:56 <nirik> #75 Exemplary assistance by "Anvil"
17:11:03 <nirik> many kudos to anvil.
17:11:04 <EvilBob> Heh
17:11:05 <dcr226> anvil++
17:11:09 <Southern_Gentlem> +1000 anvil
17:11:10 <nirik> https://fedorahosted.org/irc-support-sig/ticket/75
17:11:15 <fenrus02> kudos anvil
17:11:40 <nirik> .title https://fedorahosted.org/irc-support-sig/ticket/76
17:11:41 <zodbot> nirik: #76 (users being chastised for helping other users) - irc-support-sig - Trac
17:11:50 <nirik> and we have a negative ticket
17:12:06 <Southern_Gentlem> with a partial log
17:12:33 <nirik> it sounds like a 3rd party projecting on an interaction they weren't really involved in.
17:12:42 <Southern_Gentlem> exactly
17:12:53 <dcr226> yep, Southern_Gentlem did nothing wrong here....just asked the guy how he was approaching the problem
17:12:57 <Southern_Gentlem> 3rd party wanted to have a measureing contest
17:13:08 <EvilBob> Again, it's a third party complaining about something that they think they perceived might have hurt someone's feelings.
17:13:12 <Southern_Gentlem> and i wouldnt fall for it
17:13:14 * dcr226 votes, close the ticket "thanks for the feedback"
17:13:50 * nirik nods.
17:13:53 <Southern_Gentlem> as you see in the log i point the 3rd person to the channel FAQ and to the Feedback
17:14:01 <EvilBob> I vote we close the ticket and ban the bleeding heart from the channel
17:14:24 <Southern_Gentlem> EvilBob, i think he will earn that in time on his own
17:14:27 <EvilBob> I mean, thank them for their input
17:14:32 <dcr226> EvilBob, ;-)
17:14:48 <Sonar_Gal> lol
17:15:04 <Khaytsus> Timestamps would help here, but beyond suggesting yum grouplist first... Don't see the problem.
17:15:33 <nirik> ok, anything more on tickets?
17:15:35 <EvilBob> Sorry everyone, I am just in a mood to joke around.
17:15:41 <dcr226> I don't think this ticket warrants any more of our time
17:15:49 <EvilBob> dcr226: +1
17:15:55 <Southern_Gentlem> thanks all
17:16:03 <nirik> #topic Open Floor
17:16:10 <nirik> so, anyone have anything for open floor?
17:16:17 <Sonar_Gal> At one time I had keys set to send people to how-to's but people have either gotten to lazy or don't want to learn
17:16:23 <Sonar_Gal> Nope
17:16:52 <FranciscoD> anyone from our support sig going to fudcon india?
17:16:56 <nirik> yeah, the xchat shortcuts are always nice.
17:16:57 * jsmith is
17:17:08 <FranciscoD> I'd like a session on "where to go when something breaks"
17:17:25 <FranciscoD> irc is kinda the most active
17:17:33 <EvilBob> FranciscoD: "Home with a box of tissues" is always the answer
17:17:47 <FranciscoD> lol, right
17:17:49 <nirik> oh, a random note: we are looking for more updates testers and proventesters. If you or anyone you see in channel sounds good for that, do point them at testing resources.
17:17:49 <Southern_Gentlem> FranciscoD, depends on their language as well
17:17:50 <EvilBob> ;)
17:18:18 <FranciscoD> nirik: if you can tell me what to say, I'll get someone to take a session
17:18:18 <EvilBob> Praise users who bother to file a good bug on something
17:18:21 <FranciscoD> ;)
17:18:25 <fenrus02> nirik, sadly, yet-another-meeting that i have not been able to make :/
17:18:33 <FranciscoD> since I'm not much into testing
17:18:33 <EvilBob> make an example out of them in the channel
17:18:35 <dcr226> fenrus02, corporate whore
17:18:39 <FranciscoD> rofl
17:18:41 <nirik> EvilBob: +1. Positive feedback is good.
17:18:46 <Sonar_Gal> fenrus02, It's not closed yet
17:19:02 <fenrus02> dcr226, sorry, cant mail you the keg. you'll have to come pick it up
17:19:05 <FranciscoD> Southern_Gentlem: yes, language, but as a central hub, I can point #fedora
17:19:09 <EvilBob> "Hey Frankie, thanks a lot for working on that bug"
17:19:12 <FranciscoD> so they know where to get started
17:19:13 <nirik> FranciscoD: can try. I am thinking of doing a classroom on it... could base a talk or info on that.
17:19:21 <dcr226> fenrus02, Heh, only if I get a racing armadillo...and a gun
17:19:25 <FranciscoD> nirik: sure thing, please let me know
17:19:34 <FranciscoD> I'll submit a prescheduled talk
17:19:44 <FranciscoD> or I'll pitch for an on the spot one
17:19:53 <fenrus02> dcr226, customs into the state nearly mandates you own a firearm. you'll be issued one, and have to pay for it
17:20:07 <FranciscoD> jsmith: would you like to do the session?
17:20:29 <fenrus02> FranciscoD, #fedora-india might be a good choice.
17:20:31 <EvilBob> different meeting?
17:20:42 <FranciscoD> fenrus02: I'll point them there too
17:20:48 <dcr226> EvilBob, +1
17:20:55 * nirik will go ahead and close out in a minute or two if there's nothing else for this open floor. ;)
17:20:57 <Southern_Gentlem> and on that Subidies for Fudcon blacksburg are now open
17:21:17 * dcr226 skids along the open floor, and crashes into the unused chairs
17:21:32 <nirik> oh, who wants to close tickets?
17:21:32 <EvilBob> Who exactly is reviewing the funding requests?
17:22:14 <FranciscoD> EvilBob: event owner + jsmith iirc
17:22:37 <dcr226> nirik, I think they are handled by either Sonar_Gal or EvilBob
17:22:39 <Southern_Gentlem> the committee
17:22:40 <EvilBob> FranciscoD: http://fedoraproject.org/wiki/Sponsoring_event_attendees#Who_decides_spon... does not show either of those as options
17:23:01 <Sonar_Gal> nirik, yeah EvilBob or I will close them
17:23:02 <EvilBob> Not specifically
17:23:12 <EvilBob> "the committee" means nothing
17:23:26 <Southern_Gentlem> EvilBob, oh well dont apply then
17:23:36 <FranciscoD> The Fedora Project Leader may be a participant in this process.
17:23:36 <nirik> Sonar_Gal: thank you.
17:23:45 <EvilBob> Gee, sorry for asking
17:23:54 * nirik thinks this is also off topic for this meeting. Continue over in #fedora-board ?
17:23:59 <FranciscoD> he event owner is sometimes responsible for these decisions, and receives a set budget from which to offer subsidies under the process described below
17:24:03 <FranciscoD> it says
17:24:12 <FranciscoD> EvilBob: clean thy glasses
17:24:14 <EvilBob> Maybe in #fedora-DILLIGAF
17:24:29 <dcr226> oooh....new channel to register
17:24:30 <nirik> thanks for coming everyone!
17:24:33 <Southern_Gentlem> beyond this meeting
17:24:34 <fenrus02> and on that note, i think we're done with this meeting
17:24:37 <nirik> #endmeeting
12 years, 5 months
[irc-support-sig] #75: Exemplary assistance by "Anvil"
by fedora-badges
#75: Exemplary assistance by "Anvil"
------------------------------------------------+---------------------------
Reporter: ikhider | Owner:
Type: feedback | Status: new
Priority: major | Milestone: Fedora 14
Version: 2.0 | Severity: Positive
Keywords: Anvil, Intergrity, Knowledge, Skill |
------------------------------------------------+---------------------------
Please fill in this template fully and provide all requested information.
Incomplete tickets may be dropped.
This feedback is:
{{{
[X] Positive
[ ] Negative
[ ] Neutral
}}}
My IRC nick is: _djinn aka khider aka ikhider_____
Please briefly describe the interaction that caused you to file this
ticket:
My laptop running Fedora LXDE spin was damaged. I removed the hard drive
and placed it in an enclosure. When I plugged it into my desktop, my /home
file did not appear, though my boot files did. I went on the channel to
ask for assistance to locate my /home drive to recover a manuscript draft
I worked on for 5 years and am close to submission. I had earlier versions
on other drives but not the latest. Anvil, with tremendous patience,
knowledge, and skill, helped me recover these valuable files and
consequently help me save a lot of work. I am not a sophisticated Linux
user, and if it was not for his help, I would not be able to retrieve this
data.
Please note other IRC nicks that are involved in this interaction:
Anvil
Please describe what action or positive change could be adopted based on
this feedback:
Users looking to Linux can be aware that there are users who have strong
knowledge, skill and integrity on the Fedora IRC. Consequently, Fedora can
acquire more confident users. We should all follow Anvil's example.
Any additional notes or logs:
I thank the Fedora channel for creating a place for people like Anvil to
reside and assisst others.
Thanks for your feedback!
--
Ticket URL: <https://fedorahosted.org/irc-support-sig/ticket/75>
irc-support-sig <irc://irc.freenode.net/#fedora>
Feedback and tracking of issues for the folks who try and improve support in #fedora on irc.freenode.net
12 years, 5 months
[irc-support-sig] #76: users being chastised for helping other users
by fedora-badges
#76: users being chastised for helping other users
----------------------+-----------------------------------------------------
Reporter: rantpaste | Owner:
Type: feedback | Status: new
Priority: minor | Milestone: Fedora 15
Version: | Severity: Negative
Keywords: |
----------------------+-----------------------------------------------------
Please fill in this template fully and provide all requested information.
Incomplete tickets may be dropped.
This feedback is:
{{{
[ ] Positive
[X] Negative
[ ] Neutral
}}}
My IRC nick is: Rantpaste
Please briefly describe the interaction that caused you to file this
ticket:
Frustratingly, Southern_Gentlem decided to chastise another user for
offering help to a third user:
{{{
<ljsoftnet> how do i install lxde in fedora 15?
<bookwar> ljsoftnet: yum install @lxde-desktop
<Southern_Gentlem> ljsoftnet, how have you tried
<Southern_Gentlem> bookwar, and that helps him learn how
}}}
I see nothing wrong with bookwar's help, and this could discourage him
from helping in future.
Please note other IRC nicks that are involved in this interaction:
bookwar, ljsoftnet, Southern_Gentlem
Please describe what action or positive change could be adopted based on
this feedback:
- I understand that different people will help differently, but there is
no need to chastise users (especially when their input isn't wrong or
unhelpful).
- Further, asking 'how you have tried' isn't helping - rather, it's just
throwing the question back at someone who may not have the first clue what
they are doing. This is support, not 20 questions.
Any additional notes or logs:
Full transcript:
{{{
<ljsoftnet> how do i install lxde in fedora 15?
<bookwar> ljsoftnet: yum install @lxde-desktop
<Southern_Gentlem> ljsoftnet, how have you tried
<Southern_Gentlem> bookwar, and that helps him learn how
<Rantpaste> Southern_Gentlem: We're here to help, not to teach ;)
<Southern_Gentlem> Rantpaste, wrong this channel practises teach a man to
fish
<bookwar> Southern_Gentlem: good teaching needs time
<Rantpaste> But all you did was ask him how he's tried to fish before -
that's not helping or teaching
<Rantpaste> Granted, pointing him towards a tutorial or howto would have
been better, but I don't know of one :)
<Southern_Gentlem> Rantpaste, man yum grouplist groupinstall
<Rantpaste> That doesn't tell him how to install LXDE at all :/ I think
you're trying to be flippant, so I'm gonna leave this subject be
<Southern_Gentlem> @feedback Rantpaste
<fedbot> Rantpaste: Hey, we want to make the channel better. How about
dropping us a note and let us know how you feel, good or bad.
https://fedorahosted.org/irc-support-sig/
}}}
Thanks for your feedback!
--
Ticket URL: <https://fedorahosted.org/irc-support-sig/ticket/76>
irc-support-sig <irc://irc.freenode.net/#fedora>
Feedback and tracking of issues for the folks who try and improve support in #fedora on irc.freenode.net
12 years, 5 months