[irc-support-sig] #140: failed to address a response to a user's question, then attacked the user
by fedora-badges
#140: failed to address a response to a user's question, then attacked the user
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Reporter: sten | Owner:
Type: feedback | Status: new
Priority: trivial | Milestone: Fedora 18
Version: | Severity: Neutral
Keywords: | Blocked By:
Blocking: |
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13:51 < gotestra> Hey
13:51 < gotestra> Uh so, what is the command I should use so that it
outputs the last three lines of a txt or cfg file?
13:52 < fenris02> "man tail"
13:52 < gotestra> Like, if I want the output for a .cfg file, I would use
"cat /etc/fuck/something.cfg"
13:52 < fenris02> gotestra : This is a family channel, please do try to
avoid cursing. Thanks.
13:52 < gotestra> Dammit sorry.
13:52 < gotestra> "cat /etc/banana/monkey.cfg"
13:53 < fenris02> you were answered already, why do you keep asking?
13:53 < gotestra> I was answered?
13:53 < whyrusleeping> 'main tail'
13:54 < gotestra> I did not ask this question.
13:54 < gotestra> I need only the last three lines.
13:54 < whyrusleeping> LOOK AT TAIL
13:54 * fenris02 thwacks gotestra
13:54 < fenris02> gotestra, now you have been answered TWICE. get to it.
13:54 < gotestra> Well, I don't. My friend's sister does. She has an exam
tomorrow, and she can't find the answer anywhere.
13:54 * gotestra gets to it
13:55 < fenris02> gotestra, you clearly have issues with engrish. go to
#fedora-india
13:55 * whyrusleeping lol's
13:55 < gotestra> You don't need to be so racist.
13:55 < gotestra> Or discriminatory.
13:55 < fenris02> gotestra, i have no idea what race you are. just go.
--
Ticket URL: <https://fedorahosted.org/irc-support-sig/ticket/140>
irc-support-sig <irc://irc.freenode.net/#fedora>
Feedback and tracking of issues for the folks who try and improve support in #fedora on irc.freenode.net
7 years, 7 months
[irc-support-sig] #142: absusive user
by fedora-badges
#142: absusive user
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Reporter: janos | Owner:
Type: feedback | Status: new
Priority: major | Milestone: Fedora 18
Version: | Severity: Neutral
Keywords: | Blocked By:
Blocking: |
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Please fill in this template fully and provide all requested information.
Incomplete tickets may be dropped.
This feedback is:
{{{
[ ] Positive
[x] Negative
[ ] Neutral
}}}
My IRC nick is: janos_
Please briefly describe the interaction that caused you to file this
ticket:
user abator has been repeatedly making sexist comments, going offtopic,
and resorting to bizarre ad hominem attacks calling people "king|queen of
the channel" when he is asked to change his behavior. He will repeatedly
ask for forgiveness only to continue poor behavior within minutes in an
unmistakable fashion.
Please note other IRC nicks that are involved in this interaction:
Everyone in the channel that is active.
Please describe what action or positive change could be adopted based on
this feedback:
Removal from the channel. His questions are not particularly difficult to
discover answers for and when giving him answers, he uses the content of
the answer as a potential platform for continued trolling.
Any additional notes or logs:
Thanks for your feedback!
--
Ticket URL: <https://fedorahosted.org/irc-support-sig/ticket/142>
irc-support-sig <irc://irc.freenode.net/#fedora>
Feedback and tracking of issues for the folks who try and improve support in #fedora on irc.freenode.net
10 years, 8 months
[irc-support-sig] #147: Feedback should be much easier to give
by fedora-badges
#147: Feedback should be much easier to give
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Reporter: ndroftheline | Owner:
Type: feedback | Status: new
Priority: major | Milestone: Fedora 18
Version: | Severity: Neutral
Keywords: | Blocked By:
Blocking: |
-------------------------+------------------------
Please fill in this template fully and provide all requested information.
Incomplete tickets may be dropped.
This feedback is:
{{{
[ ] Positive
[ ] Negative
[X] Neutral
}}}
My IRC nick is: ndroftheline
Please briefly describe the interaction that caused you to file this
ticket:
n/a
Please note other IRC nicks that are involved in this interaction:
Please describe what action or positive change could be adopted based on
this feedback:
Dear Fedora Project rockstars,
Mainly my thought is that feedback should be easier to provide. I
understand the need to validate users to reduce/eliminate spam. I
understand there are some technical aspects to the current ticketing
system that make it very convenient. But feedback should be easier.
It's a core aspect of human behavior modification: to encourage adoption,
new behaviors must be incentivized. We want people to provide valid
feeback, right? How do we incentivize feedback?
Of course, a user with a good or bad experience may feel the incentive
automatically to tell people about it, and wilfully and purposefully seek
out a way to provide feedback. Unfortunately, I think these people are the
minority, and provide a generally skewed picture anyway - you're only
getting extremely motivated (and thus, biased) people's feedback, and thus
only dealing with the corner cases, and so the feedback is less useful.
In addition to these rare, powerful internally motivated cases, #fedora
has provided additional incentives in the simplest, most efficient way
possible: by asking. The repeating message from fedbot simply asks people
to provide feedback, and this is a great idea. However it is a fairly weak
incentive.
If a user does decide to provide feedback, they are presented with a text-
heavy, boring page - a weak counter-incentive. They are required to create
an FAS account, which while not difficult, is at the very least
inconvenient, especially for a new user who only wants to provide moderate
feedback. This, I would say, is a stronger counter-incentive. The
significance of these counter-incentives to providing feedback must not be
ignored.
If the goal of this feedback system is to get high-quality, regular
feedback that can help guide IRC improvements, we should (continue to)
increase incentives and/or decrease counter-incentives.
Some ideas to do this, and relative effort to accomplish each:
1. Simplify and beautify the feedback landing page with graphics and
charts, especially colorful buttons and a "how to feedback" graphical
flowchart. Easy.
2. Simplify and beautify the feedback form itself - it doesn't need to
look like a bug report to the user if it's just feedback on an IRC convo.
Keywords? Blocked by? Severity? Priority? From a noob perspective, these
things are confusing and do not provide useful information anyway; of
course, if somebody is upset, they'll say "priority: critical!" but this
doesn't give us any really useful information. Create a new, simpler,
easier feedback form, or migrate to a wholly different feedback system,
that uses a simpler, easier form. Think surveymonkey. Medium.
3. Use a channel bot to manage feedback, possibly in a dedicated channel.
This is a registered freenode user, so it's not totally anonymous and it
probably wouldn't be worthwhile to a spammer. It would allow the user to
reference the assocaited users very quickly and easily using IRC's
autocomplete features. It would give us a timestamp of the feedback which
we could later go through to review on an unpublished IRC log the Fedora
channel might have. Difficult, maybe impossible.
4. Create a karma system for #fedora support users. Perhaps make some kind
of position for IRC moderators, superusers, assistants, whatever you want
to call them - poeple who are active in IRC. Create a vote up/vote down
system that rewards them for being helpful and punishes them for being
mean, dismissive, unhelpful, or otherwise egregiously violating the
guidelines. Difficult, maybe impossible, and possibly a stretch.
I do not think a different feedback system is going to radically transform
our community, but it is a step we can take to improve it and learn from
our users, and not just the extremely happy or extremely disgruntled ones.
Ultimately I hope the feedback system can be renamed a "kudos system" as
our community becomes more positive and inclusive. For now, if we're going
to ask for feedback, let's incentivize it by making it pleasing and easy.
Any additional notes or logs:
Thanks for your feedback!
--
Ticket URL: <https://fedorahosted.org/irc-support-sig/ticket/147>
irc-support-sig <irc://irc.freenode.net/#fedora>
Feedback and tracking of issues for the folks who try and improve support in #fedora on irc.freenode.net
10 years, 8 months
[irc-support-sig] #107: Mass Removal Of Stagnant Voting Members
by fedora-badges
#107: Mass Removal Of Stagnant Voting Members
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Reporter: dcr226 | Owner:
Type: feedback | Status: new
Priority: major | Milestone: Fedora 14
Version: | Severity: Neutral
Keywords: | Blocked By:
Blocking: |
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I was going to do these individually, but it will just turn into spam, and
on the most part this is a no-brainer.
I propose the removal of the following members of the sig, on the basis
they carry a vote currently..but may not be active, or interested in the
sig.
ausil, bit4man, deepsa, ivazquez, jkeating, jsmith, jsteffan, mkearey,
pfrields, wtogami, kanarip
I guess the simple thing is, if you agree with the removal, vote with
"+1", if you disagree with it all "-1", and if you disagree with one (or
more particular user's removal "-1 <username>"
Otherwise this thread could easily turn into 10 threads and get
unnecessarily messy.
--
Ticket URL: <https://fedorahosted.org/irc-support-sig/ticket/107>
irc-support-sig <irc://irc.freenode.net/#fedora>
Feedback and tracking of issues for the folks who try and improve support in #fedora on irc.freenode.net
10 years, 8 months
[irc-support-sig] #151: "The help channel for fedora is not too friendly"
by fedora-badges
#151: "The help channel for fedora is not too friendly"
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Reporter: sparks | Owner:
Type: feedback | Status: new
Priority: major | Milestone: Fedora 18
Version: | Severity: Negative
Keywords: | Blocked By:
Blocking: |
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Please fill in this template fully and provide all requested information.
Incomplete tickets may be dropped.
This feedback is:
{{{
[ ] Positive
[X] Negative
[ ] Neutral
}}}
My IRC nick is: Sparks
Please briefly describe the interaction that caused you to file this
ticket:
I was working with coolack in #fedora-security with a problem. It appears
he went to #fedora to ask a support question. I do not know anything
about the exchange but this is the feedback he left me in #fedora-
security:
23:07 < coolack> haha i went to private message EvilBob and i think the
guy messaged me what i was gonna send to him before i hit enter lol
23:07 < coolack> dam i might have to switch to ubuntu. I got this weird
problem compiling this program
23:08 < coolack> The help channel for fedora is not too friendly
23:08 < coolack> something to do with wxwidgets 2.4 not being supported
in fedora
23:08 < coolack> :(
(Times are EDT)
If a new users says "The help channel for fedora is not too friendly" I
want to know why so this can be remedied.
I have not been able to follow up with the user as he is not online right
now.
Please note other IRC nicks that are involved in this interaction:
coolack
Please describe what action or positive change could be adopted based on
this feedback:
TBD
Any additional notes or logs:
Thanks for your feedback!
--
Ticket URL: <https://fedorahosted.org/irc-support-sig/ticket/151>
irc-support-sig <irc://irc.freenode.net/#fedora>
Feedback and tracking of issues for the folks who try and improve support in #fedora on irc.freenode.net
10 years, 10 months
Plan for tomorrow's irc support sig meeting (2013-06-27)
by Kevin Fenzi
Here's what I have for an agenda for tomorrow's (2013-06-27) meeting,
which will be held at 18:00UTC in #fedora-meeting on
irc.freenode.net.
Feel free to reply to this with additional topics, or bring them up in
the "open floor" section of the meeting.
#topic Week in review
#topic ticket #151 "The help channel for fedora is not too friendly"
#topic Open Floor
kevin
10 years, 10 months
[irc-support-sig] #150: abusive admin
by fedora-badges
#150: abusive admin
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Reporter: schienach | Owner:
Type: feedback | Status: new
Priority: major | Milestone: Fedora 18
Version: | Severity: Negative
Keywords: | Blocked By:
Blocking: |
----------------------+------------------------
Please fill in this template fully and provide all requested information.
Incomplete tickets may be dropped.
This feedback is:
{{{
[ ] Positive
[X] Negative
[ ] Neutral
}}}
My IRC nick is: SchieNach
Hello, I was in #fedora-social on Sun Jun 16 and witnessed an altercation
between EvilBob and dhaval2712. Where dhaval was discussing a plan with 7
proxies to avoid NSA and dhaval said something on the lines of why we find
it so shocking. and evilbob respond with "what you being a dumbass , not
shocking/unexpected at all" and proceeded to +q him for no reason i was
around very long before this conversation and nothing had happened so from
my knowledge no previous incidences have occurred. I do not have logs but
dan408 said somebody would.
Any additional notes or logs:
Thanks for your feedback!
--
Ticket URL: <https://fedorahosted.org/irc-support-sig/ticket/150>
irc-support-sig <irc://irc.freenode.net/#fedora>
Feedback and tracking of issues for the folks who try and improve support in #fedora on irc.freenode.net
10 years, 10 months
Plan for tomorrow's irc support sig meeting (2013-06-13)
by Kevin Fenzi
Here's what I have for an agenda for tomorrow's (2013-06-13) meeting,
which will be held at 18:00UTC in #fedora-meeting on
irc.freenode.net.
Feel free to reply to this with additional topics, or bring them up in
the "open floor" section of the meeting.
#topic Week in review
#topic ticket #147 Feedback should be much easier to give
#topic Open Floor
kevin
10 years, 10 months