[irc-support-sig] #140: failed to address a response to a user's question, then attacked the user
by fedora-badges
#140: failed to address a response to a user's question, then attacked the user
---------------------+------------------------
Reporter: sten | Owner:
Type: feedback | Status: new
Priority: trivial | Milestone: Fedora 18
Version: | Severity: Neutral
Keywords: | Blocked By:
Blocking: |
---------------------+------------------------
13:51 < gotestra> Hey
13:51 < gotestra> Uh so, what is the command I should use so that it
outputs the last three lines of a txt or cfg file?
13:52 < fenris02> "man tail"
13:52 < gotestra> Like, if I want the output for a .cfg file, I would use
"cat /etc/fuck/something.cfg"
13:52 < fenris02> gotestra : This is a family channel, please do try to
avoid cursing. Thanks.
13:52 < gotestra> Dammit sorry.
13:52 < gotestra> "cat /etc/banana/monkey.cfg"
13:53 < fenris02> you were answered already, why do you keep asking?
13:53 < gotestra> I was answered?
13:53 < whyrusleeping> 'main tail'
13:54 < gotestra> I did not ask this question.
13:54 < gotestra> I need only the last three lines.
13:54 < whyrusleeping> LOOK AT TAIL
13:54 * fenris02 thwacks gotestra
13:54 < fenris02> gotestra, now you have been answered TWICE. get to it.
13:54 < gotestra> Well, I don't. My friend's sister does. She has an exam
tomorrow, and she can't find the answer anywhere.
13:54 * gotestra gets to it
13:55 < fenris02> gotestra, you clearly have issues with engrish. go to
#fedora-india
13:55 * whyrusleeping lol's
13:55 < gotestra> You don't need to be so racist.
13:55 < gotestra> Or discriminatory.
13:55 < fenris02> gotestra, i have no idea what race you are. just go.
--
Ticket URL: <https://fedorahosted.org/irc-support-sig/ticket/140>
irc-support-sig <irc://irc.freenode.net/#fedora>
Feedback and tracking of issues for the folks who try and improve support in #fedora on irc.freenode.net
7 years, 7 months
[irc-support-sig] #142: absusive user
by fedora-badges
#142: absusive user
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Reporter: janos | Owner:
Type: feedback | Status: new
Priority: major | Milestone: Fedora 18
Version: | Severity: Neutral
Keywords: | Blocked By:
Blocking: |
---------------------+------------------------
Please fill in this template fully and provide all requested information.
Incomplete tickets may be dropped.
This feedback is:
{{{
[ ] Positive
[x] Negative
[ ] Neutral
}}}
My IRC nick is: janos_
Please briefly describe the interaction that caused you to file this
ticket:
user abator has been repeatedly making sexist comments, going offtopic,
and resorting to bizarre ad hominem attacks calling people "king|queen of
the channel" when he is asked to change his behavior. He will repeatedly
ask for forgiveness only to continue poor behavior within minutes in an
unmistakable fashion.
Please note other IRC nicks that are involved in this interaction:
Everyone in the channel that is active.
Please describe what action or positive change could be adopted based on
this feedback:
Removal from the channel. His questions are not particularly difficult to
discover answers for and when giving him answers, he uses the content of
the answer as a potential platform for continued trolling.
Any additional notes or logs:
Thanks for your feedback!
--
Ticket URL: <https://fedorahosted.org/irc-support-sig/ticket/142>
irc-support-sig <irc://irc.freenode.net/#fedora>
Feedback and tracking of issues for the folks who try and improve support in #fedora on irc.freenode.net
10 years, 8 months
[irc-support-sig] #147: Feedback should be much easier to give
by fedora-badges
#147: Feedback should be much easier to give
-------------------------+------------------------
Reporter: ndroftheline | Owner:
Type: feedback | Status: new
Priority: major | Milestone: Fedora 18
Version: | Severity: Neutral
Keywords: | Blocked By:
Blocking: |
-------------------------+------------------------
Please fill in this template fully and provide all requested information.
Incomplete tickets may be dropped.
This feedback is:
{{{
[ ] Positive
[ ] Negative
[X] Neutral
}}}
My IRC nick is: ndroftheline
Please briefly describe the interaction that caused you to file this
ticket:
n/a
Please note other IRC nicks that are involved in this interaction:
Please describe what action or positive change could be adopted based on
this feedback:
Dear Fedora Project rockstars,
Mainly my thought is that feedback should be easier to provide. I
understand the need to validate users to reduce/eliminate spam. I
understand there are some technical aspects to the current ticketing
system that make it very convenient. But feedback should be easier.
It's a core aspect of human behavior modification: to encourage adoption,
new behaviors must be incentivized. We want people to provide valid
feeback, right? How do we incentivize feedback?
Of course, a user with a good or bad experience may feel the incentive
automatically to tell people about it, and wilfully and purposefully seek
out a way to provide feedback. Unfortunately, I think these people are the
minority, and provide a generally skewed picture anyway - you're only
getting extremely motivated (and thus, biased) people's feedback, and thus
only dealing with the corner cases, and so the feedback is less useful.
In addition to these rare, powerful internally motivated cases, #fedora
has provided additional incentives in the simplest, most efficient way
possible: by asking. The repeating message from fedbot simply asks people
to provide feedback, and this is a great idea. However it is a fairly weak
incentive.
If a user does decide to provide feedback, they are presented with a text-
heavy, boring page - a weak counter-incentive. They are required to create
an FAS account, which while not difficult, is at the very least
inconvenient, especially for a new user who only wants to provide moderate
feedback. This, I would say, is a stronger counter-incentive. The
significance of these counter-incentives to providing feedback must not be
ignored.
If the goal of this feedback system is to get high-quality, regular
feedback that can help guide IRC improvements, we should (continue to)
increase incentives and/or decrease counter-incentives.
Some ideas to do this, and relative effort to accomplish each:
1. Simplify and beautify the feedback landing page with graphics and
charts, especially colorful buttons and a "how to feedback" graphical
flowchart. Easy.
2. Simplify and beautify the feedback form itself - it doesn't need to
look like a bug report to the user if it's just feedback on an IRC convo.
Keywords? Blocked by? Severity? Priority? From a noob perspective, these
things are confusing and do not provide useful information anyway; of
course, if somebody is upset, they'll say "priority: critical!" but this
doesn't give us any really useful information. Create a new, simpler,
easier feedback form, or migrate to a wholly different feedback system,
that uses a simpler, easier form. Think surveymonkey. Medium.
3. Use a channel bot to manage feedback, possibly in a dedicated channel.
This is a registered freenode user, so it's not totally anonymous and it
probably wouldn't be worthwhile to a spammer. It would allow the user to
reference the assocaited users very quickly and easily using IRC's
autocomplete features. It would give us a timestamp of the feedback which
we could later go through to review on an unpublished IRC log the Fedora
channel might have. Difficult, maybe impossible.
4. Create a karma system for #fedora support users. Perhaps make some kind
of position for IRC moderators, superusers, assistants, whatever you want
to call them - poeple who are active in IRC. Create a vote up/vote down
system that rewards them for being helpful and punishes them for being
mean, dismissive, unhelpful, or otherwise egregiously violating the
guidelines. Difficult, maybe impossible, and possibly a stretch.
I do not think a different feedback system is going to radically transform
our community, but it is a step we can take to improve it and learn from
our users, and not just the extremely happy or extremely disgruntled ones.
Ultimately I hope the feedback system can be renamed a "kudos system" as
our community becomes more positive and inclusive. For now, if we're going
to ask for feedback, let's incentivize it by making it pleasing and easy.
Any additional notes or logs:
Thanks for your feedback!
--
Ticket URL: <https://fedorahosted.org/irc-support-sig/ticket/147>
irc-support-sig <irc://irc.freenode.net/#fedora>
Feedback and tracking of issues for the folks who try and improve support in #fedora on irc.freenode.net
10 years, 8 months
[irc-support-sig] #107: Mass Removal Of Stagnant Voting Members
by fedora-badges
#107: Mass Removal Of Stagnant Voting Members
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Reporter: dcr226 | Owner:
Type: feedback | Status: new
Priority: major | Milestone: Fedora 14
Version: | Severity: Neutral
Keywords: | Blocked By:
Blocking: |
---------------------+------------------------
I was going to do these individually, but it will just turn into spam, and
on the most part this is a no-brainer.
I propose the removal of the following members of the sig, on the basis
they carry a vote currently..but may not be active, or interested in the
sig.
ausil, bit4man, deepsa, ivazquez, jkeating, jsmith, jsteffan, mkearey,
pfrields, wtogami, kanarip
I guess the simple thing is, if you agree with the removal, vote with
"+1", if you disagree with it all "-1", and if you disagree with one (or
more particular user's removal "-1 <username>"
Otherwise this thread could easily turn into 10 threads and get
unnecessarily messy.
--
Ticket URL: <https://fedorahosted.org/irc-support-sig/ticket/107>
irc-support-sig <irc://irc.freenode.net/#fedora>
Feedback and tracking of issues for the folks who try and improve support in #fedora on irc.freenode.net
10 years, 8 months
[irc-support-sig] #149: Complaint about fenrus02 in your #fedora IRC channel
by fedora-badges
#149: Complaint about fenrus02 in your #fedora IRC channel
---------------------+------------------------
Reporter: jmnet | Owner:
Type: feedback | Status: new
Priority: major | Milestone: Fedora 18
Version: | Severity: Neutral
Keywords: | Blocked By: fenrus02
Blocking: |
---------------------+------------------------
Please fill in this template fully and provide all requested information.
Incomplete tickets may be dropped.
This feedback is:
{{{
[ ] Positive
[ XXXXXX] Negative
[ ] Neutral
}}}
My IRC nick is: jmnet
Please briefly describe the interaction that caused you to file this
ticket:
I have noticed that this Op (fenrus02) is very rude to Fedora rookies and
continues to put them down time after time after time. I also feel that
he/she abuses the privledge of a channel op by silencing those, including
myself, that point out his actions and call him/her out. I feel that if
people coming to the #fedora IRC channel for help doing what would be
considered as simple tasks to those of us that have been with fedora since
the early days and run up against fenrus02, they will run as far from
Fedora and FOSS in general and go back to Windows. I may not know as much
as fenrus02, but I sure as hell could help people work through the issues
they are having a lot better.
Please note other IRC nicks that are involved in this interaction:
fenrus02
Please describe what action or positive change could be adopted based on
this feedback:
Have fenrus02 take a different, more relaxed approach to helping others
with issues. Patience is the key.
Any additional notes or logs:
Thanks for your feedback!
--
Ticket URL: <https://fedorahosted.org/irc-support-sig/ticket/149>
irc-support-sig <irc://irc.freenode.net/#fedora>
Feedback and tracking of issues for the folks who try and improve support in #fedora on irc.freenode.net
10 years, 11 months
[irc-support-sig] #148: Changes and improvements about #fedora and this report system.
by fedora-badges
#148: Changes and improvements about #fedora and this report system.
---------------------+------------------------
Reporter: bitlord | Owner:
Type: feedback | Status: new
Priority: major | Milestone: Fedora 18
Version: | Severity: Neutral
Keywords: | Blocked By:
Blocking: |
---------------------+------------------------
This feedback is:
{{{
[ ] Positive
[ ] Negative
[X] Neutral
}}}
My IRC nick is: bitlord
Please briefly describe the interaction that caused you to file this
ticket:
I wasn't involved in it, but saw similar cases multiple times, and I think
something need to be changed. Most people don't know how to use IRC
properly, and it should be regulated somehow to avoid spam ... Most people
don't read about using "pastebin"-like services to provide long
informations (log files, errors ...) and they paste them directly to the
channel, fedbot reacts to that, kick people from the channel with an
appropriate message, most people never come back after that (maybe they
are frustrated, or I think most of them don't read the message they get
(reason why they are kicked from the channel).
Please describe what action or positive change could be adopted based on
this feedback:
I think instead of kicking people to try to "mute" them for some time
(1min for example) + message about pasting multiple lines to the channel
and using appropriate "pastebin"-like service. And maybe using private
message to notify the user about the issue.
Any additional notes or logs:
Second part of the "Summary". About this report system and trac, I use
this for the first time, and I tried to login here, but I was confused
bout only "OpenID Login", If you don't click on it you won't know it will
work with standard FAS account, and after "OpenID Login" link there is
"Fedora Account Sign Up" link. I think this can be improved just by
switching from "OpenID Login" to "FAS/OpenID Login".
--
Ticket URL: <https://fedorahosted.org/irc-support-sig/ticket/148>
irc-support-sig <irc://irc.freenode.net/#fedora>
Feedback and tracking of issues for the folks who try and improve support in #fedora on irc.freenode.net
10 years, 11 months
[irc-support-sig] #145: Jordan_u helped me out with installing grub2 and saving my computer and data.
by fedora-badges
#145: Jordan_u helped me out with installing grub2 and saving my computer and
data.
---------------------+------------------------
Reporter: vulpes | Owner:
Type: feedback | Status: new
Priority: major | Milestone: Fedora 18
Version: | Severity: Positive
Keywords: | Blocked By:
Blocking: |
---------------------+------------------------
Please fill in this template fully and provide all requested information.
Incomplete tickets may be dropped.
This feedback is:
{{{
[X] Positive
[ ] Negative
[ ] Neutral
}}}
My IRC nick is: MixedShades
Please briefly describe the interaction that caused you to file this
ticket: I installed GRUB legacy through windows. epic fail.
Please note other IRC nicks that are involved in this interaction:
-Jordan_U
-FranciscoD
Please describe what action or positive change could be adopted based on
this feedback: Instead of telling someone to do something like "mount
that to..", to just tell them to "run this command in terminal" and
explain what the command does if the person does not know it.
(i happened to know it, but if i wouldn't, an explanation or referral to a
wiki or something could be nice).
Any additional notes or logs: got no logs because i used web client and
closed to window :\
Thanks for your feedback! no problem. xD
--
Ticket URL: <https://fedorahosted.org/irc-support-sig/ticket/145>
irc-support-sig <irc://irc.freenode.net/#fedora>
Feedback and tracking of issues for the folks who try and improve support in #fedora on irc.freenode.net
10 years, 11 months
[irc-support-sig] #146: [Complaints about an irc OP] slighting ban on #fedora from fenrus02
by fedora-badges
#146: [Complaints about an irc OP] slighting ban on #fedora from fenrus02
---------------------+-----------------------
Reporter: heahter | Owner:
Type: feedback | Status: new
Priority: major | Milestone:
Version: | Severity: Negative
Keywords: irc | Blocked By:
Blocking: |
---------------------+-----------------------
This feedback is:
{{{
[ ] Positive
[*] Negative
[ ] Neutral
}}}
My IRC nick is: Heather
Please briefly describe the interaction that caused you to file this
ticket:
conflict between me and fenrus02. First I asked question about gui
package manager. I expected to get fedora related answer even by
running rhel. One of users asked for --sysinfo and then fenrus02
muted me. I was trying to contact him to explain that I expect to
get fedora answer even by running rhel. He set flag to ignore me.
I get unmuted when explain situation to che_ (channel op). Then
I asked question about package-cleaner and yum command (in log) and
get banned on #fedora by fenrus02 because I'm still running rhel.
Please note other IRC nicks that are involved in this interaction:
che_ - un-muted me after first mute and helped with writing this
complaint
Please describe what action or positive change could be adopted based on
this feedback:
pick the rights on #fedora from fenrus02
Any additional notes or logs:
time ~10 a.m. -> 11:30 a.m. on UTC+4 timezone
<pre>
Heather: is there shorter alternative for package-cleanup --quiet
--leaves --exclude-bin | xargs yum remove -y ?
dan408: um
yes
http://docs.fedoraproject.org/en-
US/Fedora/14/html/Software_Management_Guide/ch07s03.html
fenrus02: Heather, ask in #RHEL .. asking here will break your
system.
[R]: haha
dan408: hah
Heather: fenrus02 pff... I hate you
fenrus02: [R], sad but true. commands for fedora will break a rhel
system. they dont work the same
Heather, that's nice. last warning.
[R]: Heather: that's not very nice
randomuser: Heather, i'm really curious now.. why *aren't* you using
fedora?
dan408: OH DAMN
heather are you using fedora or rhel or centos?
Heather: randomuser I can answer in private, such speak could be
offtopic
randomuser: lol
EvilBob: People that are willing to give advice in private messages
should not be trusted, if they were trustworthy they would do so in the
channel where peer review is possible.
http://www.scrye.com/wordpress/nirik/2013/02/12/default-to-open-please/
dan408: man
randomuser gets all the chicks
[R]: EvilBob: maybe she just wants sexy tiem
JamesNZ: dan408: LOL :D
fenrus02: dan408, if it's a chick.
dan408: :/
Heather: dan408 link you provided actually longer
for the same action but is using the same tool
dan408: heather
answer the first question
cat /etc/redhat-release |fpaste
fpaste --sysinfo
fenrus02: dan408, [23:49:48] <Heather> EvilBob
http://paste.fedoraproject.org/10994/98785013/
Heather: dan408 I used to answer it earlier
randomuser: dan408, we went through this with Heather shortly before
you joined this evening
dan408: Heather: go to #rhel
you are asking in the WRONG channel
Heather: dan408 I am asking about FEDORA but I am running RHEL and
my questions is NOT ANYHOW related to RHEL
enough?
</pre>
after that I get banned
Thanks for your feedback!
--
Ticket URL: <https://fedorahosted.org/irc-support-sig/ticket/146>
irc-support-sig <irc://irc.freenode.net/#fedora>
Feedback and tracking of issues for the folks who try and improve support in #fedora on irc.freenode.net
10 years, 11 months
Plan for tomorrow's irc support sig meeting (2013-05-16)
by Kevin Fenzi
Here's what I have for an agenda for tomorrow's (2013-05-16) meeting,
which will be held at 18:00UTC in #fedora-meeting on
irc.freenode.net.
Feel free to reply to this with additional topics, or bring them up in
the "open floor" section of the meeting.
#topic Week in review
#topic ticket #146 [Complaints about an irc OP] slighting ban on #fedora from fenrus02
#topic ticket #145 Jordan_u helped me out with installing grub2 and saving my computer and data.
#topic ticket #147 Feedback should be much easier to give
#topic ticket #148 Changes and improvements about #fedora and this report system.
#topic ticket #149 Complaint about fenrus02 in your #fedora IRC channel
#topic Open Floor
kevin
10 years, 11 months
