Cannot login to rh bugzilla

[Martin Malina]

Hi,

I would like to start using python-bugzilla to search for bugzillas based on a search url (bugzilla.redhat.com http://bugzilla.redhat.com/ and partner-bugzilla.redhat.com http://partner-bugzilla.redhat.com/).
It works for me for some sample query. Like this:
bzapi = bugzilla.Bugzilla('bugzilla.redhat.com')
simpleq = 'https://bugzilla.redhat.com/buglist.cgi?bug_status=NEW&bug_status=ASSIGN...'
query = bzapi.url_to_query(simpleq)
bugs = bzapi.query(query)

This works nicely. But my real query returns this when called without login:
xmlrpc.client.Fault: <Fault 108: "Can't use cf_internal_whiteboard as a field name.">

So I tried to login:
bzapi.login(user=...,password=...)
Unfortunately that returns:
bugzilla.transport.BugzillaError: Login failed: The username or password you entered is not valid.

I am pretty sure that the credentials are valid - I used them elsewhere. Does anybody have any idea what could be wrong?

Thanks,
Martin

--
Martin Malina
Software Engineer, PnT DevOps Automation
Red Hat Czech s.r.o.

[Dustin Mitchell]

Hi Martin!

Most Bugzilla implementations are heavily modified to suit local needs.
The error suggests that your query is trying to access an undefined field.
Which is weird because that query does not mention the field.  But, you
might have better luck communicating with the administrators of that
bugzilla instance.  It doesn't look like this relates to being logged in or
not (but I could be wrong..).

Dustin

On Mon, Sep 10, 2018 at 11:41 AM, Martin Malina  wrote:
> Hi,
>
> I would like to start using python-bugzilla to search for bugzillas based
> on a search url (bugzilla.redhat.com and partner-bugzilla.redhat.com).
> It works for me for some sample query. Like this:
> bzapi = bugzilla.Bugzilla('bugzilla.redhat.com')
> simpleq = 'https://bugzilla.redhat.com/buglist.cgi?bug_status=NEW&
> bug_status=ASSIGNED&classification=Red%20Hat&product=Cloud%20Image%
> 20Validation&query_format=advanced'
> query = bzapi.url_to_query(simpleq)
> bugs = bzapi.query(query)
>
> This works nicely. But my real query returns this when called without
> login:
> xmlrpc.client.Fault: <Fault 108: "Can't use cf_internal_whiteboard as a
> field name.">
>
> So I tried to login:
> bzapi.login(user=...,password=...)
> Unfortunately that returns:
> bugzilla.transport.BugzillaError: Login failed: The username or password
> you entered is not valid.
>
> I am pretty sure that the credentials are valid - I used them elsewhere.
> Does anybody have any idea what could be wrong?
>
> Thanks,
> Martin
>
> --
> Martin Malina
> Software Engineer, PnT DevOps Automation
> Red Hat Czech s.r.o.
>
> python-bugzilla mailing list -- [e-mail]
> To unsubscribe send an email to python-bugzilla-leave@lists.
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> [e-mail]

[Martin Malina]

Thanks for your help. I literally struggled with this for hours yesterday. But today, with a fresh mind, I suddenly realized that I could try to login with my full email address, not just my nick. And sure enough, it worked! So I'm sorry for false alarm, everything is fine now. (It did work with just my nick in another script that uses it's own library to communicate with RH BZ, so that's why I automatically assumed that it was correct to use the nick and not the full email.)

Thanks,
Martin

--
Martin Malina
Software Engineer, PnT DevOps Automation
Red Hat Czech s.r.o.
> On 10 Sep 2018, at 20:50, Dustin Mitchell  wrote:
>
> Hi Martin!
>
> Most Bugzilla implementations are heavily modified to suit local needs.  The error suggests that your query is trying to access an undefined field.  Which is weird because that query does not mention the field.  But, you might have better luck communicating with the administrators of that bugzilla instance.  It doesn't look like this relates to being logged in or not (but I could be wrong..).
>
> Dustin
>
> On Mon, Sep 10, 2018 at 11:41 AM, Martin Malina <[e-mail] > wrote:
> Hi,
>
> I would like to start using python-bugzilla to search for bugzillas based on a search url (bugzilla.redhat.com http://bugzilla.redhat.com/ and partner-bugzilla.redhat.com http://partner-bugzilla.redhat.com/).
> It works for me for some sample query. Like this:
> bzapi = bugzilla.Bugzilla('bugzilla.redhat.com http://bugzilla.redhat.com/')
> simpleq = 'https://bugzilla.redhat.com/buglist.cgi?bug_status=NEW&bug_status=ASSIGN... https://bugzilla.redhat.com/buglist.cgi?bug_status=NEW&bug_status=ASSIGNED&classification=Red%20Hat&product=Cloud%20Image%20Validation&query_format=advanced'
> query = bzapi.url_to_query(simpleq)
> bugs = bzapi.query(query)
>
> This works nicely. But my real query returns this when called without login:
> xmlrpc.client.Fault: <Fault 108: "Can't use cf_internal_whiteboard as a field name.">
>
> So I tried to login:
> bzapi.login(user=...,password=...)
> Unfortunately that returns:
> bugzilla.transport.BugzillaError: Login failed: The username or password you entered is not valid.
>
> I am pretty sure that the credentials are valid - I used them elsewhere. Does anybody have any idea what could be wrong?
>
> Thanks,
> Martin
>
> --
> Martin Malina
> Software Engineer, PnT DevOps Automation
> Red Hat Czech s.r.o.
>
> python-bugzilla mailing list -- [e-mail] 
> To unsubscribe send an email to [e-mail] 
> Fedora Code of Conduct: https://getfedora.org/code-of-conduct.html https://getfedora.org/code-of-conduct.html
> List Guidelines: https://fedoraproject.org/wiki/Mailing_list_guidelines https://fedoraproject.org/wiki/Mailing_list_guidelines
> List Archives: https://lists.fedorahosted.org/archives/list/[e-mail]... https://lists.fedorahosted.org/archives/list/[e-mail]