On 04/06/2015 03:46 PM, Eric Christensen wrote:
> On Monday, April 06, 2015 03:27:03 PM David Cafaro wrote:
>> I noticed you commented on a couple of my tickets, I just wanted to let
>> you know there was some followup outside of the ticket system as well.
>> This often occurred when i found I got no response from the ticket
>> updates (and started sending emails directly).
>
> Okay, and this is fine.  However, when you have these conversations outside of
> the ticketing system it's likely a good idea to summarize any outcome from
> that conversation in BZ as a matter of record.  That way everyone stays
> informed.
>
> -- Eric

I'm fine with that, though sometimes it may just be as simple as "Reached out to maintainer via email" and "unable to assist".

The actual responses are sometimes a little more, uhm, less helpful, like, "I'm to busy right now, can you do it".  I'm not sure it's appropriate to add that to the ticket.  That goes down the path of public shaming, which I have mixed feelings about.

-David