Возврат долгов: психология и технология работы с должниками
by Mirra
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Возврат долгов: психология и технология работы с должниками
ПРОГРАММА:
1. Значение проблемной задолженности и требования к специалисту по взысканию долгов
2. Методы психологической диагностики и типологизации должников
3. Стратегия поведения в переговорах с должниками
4. Этапы работы и подходы к воздействию на должников
5. Особенности ведения переговоров с должниками по телефону
6. Особенности ведения переговоров с должником при личной встрече
7. Методы оказания влияния на должника
8. Управление эмоциями.
Авторский тренинг Наталии Романь
Станислав Каменецкий - бизнес-тренер, практический психолог, руководитель "Центра Обучения Коллекторов.
Будет проходить:
18 апреля 2013 года
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11 years
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11 years
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11 years
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11 years, 1 month
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11 years, 1 month
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11 years, 1 month
