New subject: up2date redhat-release and rawhide-release ping-pong

30 Aug 2003


      Féliciano Matias wrote:
...
I understand.
But where in bugzilla ?
It's not an up2date or rawhide bug. It's only a rhn bug/mistake.
https://rhn.redhat.com/help/faq/#28
For someone who makes a big deal about the form and substance of the
communication  Red Hat has promised to provide about rhlp....you don't
seem to have read the available documentation of the current services.
Now here's a shocking bit of information for you....rhn has its own
bugzilla product designation...so does the red hat website, for future
reference when you decide to take issue with the next incarnation of
rhl.redhat.com.
And frankly...if a bug were filed under up2date naively...that's still
better than just a mailinglist posting, it would at least be in the
system...and then the up2date developer could reassign the bug to the
correct location.
No one expects beta testers to be perfect about where they file bugs..no
one is going to suggest that its always obvious where the bug belongs.
But you can't just post the issue to a mailinglist and expect it to be
seen. You have to file the bug...so that the bug can be tracked in an
organized way. Mailings might seem like an effective tool for beta
testers to get information...but the point is to make developers more
effective...and the developer segment of the community has said so far
that bugzilla is the tool they want to use to keep track of bugs.
They've said it repeatedly...they've never wavered or waffled on the
issue...and yet the rest of the vocal red hat community still doesn't
get the message. There is an expectation that beta testers READ the
available documentation...especially beta testers that make a huge deal
out of criticizing how Red Hat is handling the documentation of the
switch to a more open project. What's the point of providing verbose
documentation, when the people who are most likely to complain about the
lack of it...aren't bothering to read the documentation for available
services like rhn and bugreporting. Any attempt to appease people who
are not directly involved with development issues is waste of valuable
development effort...they will never be satified.
-jef"I'm not sure i have anything marginally funny to say"spaleta

Re: up2date redhat-release and rawhide-release ping-pong