Auto closing tickets from tickets which need more info

[Gerwin Krist]

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Hya,

Just a questions what about auto-closing tickets after a certain time
for tickets on NEEDINFO status. It happens VERY often that when I
set a ticket to "NEEDINFO" the reporter doesn't respond. Imho this a
waste of time for us, and these tickets won't be closed anyways.

Gerwin

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[Rahul Sundaram]

Gerwin Krist wrote:

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> Hya,
>
> Just a questions what about auto-closing tickets after a certain time
> for tickets on NEEDINFO status. It happens VERY often that when I
> set a ticket to "NEEDINFO" the reporter doesn't respond. Imho this a
> waste of time for us, and these tickets won't be closed anyways.
>
> Gerwin
>  
Thats a good idea. How long do you think would be a appopriate time 
before auto closing a bug report. 2 weeks?

regards
Rahul

[Gerwin Krist]

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Well I think 3 weeks is fair amount of weeks.

Rahul Sundaram wrote:

>  Gerwin Krist wrote:
>
> > -----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1
> >
> > Hya,
> >
> > Just a questions what about auto-closing tickets after a certain
> > time for tickets on NEEDINFO status. It happens VERY often that
> > when I set a ticket to "NEEDINFO" the reporter doesn't respond.
> > Imho this a waste of time for us, and these tickets won't be
> > closed anyways.
> >
> > Gerwin
> >
>  Thats a good idea. How long do you think would be a appopriate time
>  before auto closing a bug report. 2 weeks?
>
>  regards Rahul
>
>  -- fedora-triage-list mailing list fedora-triage-list(a)redhat.com
>  https://www.redhat.com/mailman/listinfo/fedora-triage-list
>  
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[Rahul Sundaram]

Gerwin Krist wrote:

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> Well I think 3 weeks is fair amount of weeks.
>   
>  
Kindly select bugzilla and report this as a enhancement. Bugs with 
NEEDINFO should be auto closed after 3 weeks with a comment similar to 
the following''

"This report is being automatically closed after 3 weeks because the 
required information to resolve the alleged issue has not been provided. 
If you have the necessary information, please feel to reopen this report 
and provide us the details. Thank you"

regards
Rahul

[Gerwin Krist]

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I filled in a ticket. It's located at
https://bugzilla.redhat.com/bugzilla/show_bug.cgi?id=168000
I hope someone has some sparetime to implent this :D

Rahul Sundaram wrote:

>  Gerwin Krist wrote:
>
> > -----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1
> >
> > Well I think 3 weeks is fair amount of weeks.
> >
> >
>  Kindly select bugzilla and report this as a enhancement. Bugs with
>  NEEDINFO should be auto closed after 3 weeks with a comment similar
>  to the following''
>
>  "This report is being automatically closed after 3 weeks because
>  the required information to resolve the alleged issue has not been
>  provided. If you have the necessary information, please feel to
>  reopen this report and provide us the details. Thank you"
>
>  regards Rahul
>
>  -- fedora-triage-list mailing list fedora-triage-list(a)redhat.com
>  https://www.redhat.com/mailman/listinfo/fedora-triage-list
>  
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[Jack Aboutboul]

On Sat, 2005-09-10 at 15:25 +0200, Gerwin Krist wrote:
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>  
>  I filled in a ticket. It's located at
>  https://bugzilla.redhat.com/bugzilla/show_bug.cgi?id=168000
>  I hope someone has some sparetime to implent this :D
>   
Hey,

Despite what seems like inactivity, I am lurking and triaging.  Anyway,
I will talk with Dave Lawrence tomorrow about getting this implemented.
However, there might for some reason, be a bug that was set NEDDINFO by
an engineer, who does not want it to expire.  Also, if we auto-expire
anything NEEDINFO, many people might use it as a crutch and decide to
ignore things, except now, they WILL go away. Thats a dangerous game to
play.

I will talk to Jeff Needle and Dave Lawrence tomorrow about possibly
implementing something like this.

Jack

[Gerwin Krist]

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Jack you have some points over here, so please get us a nice 50/50
agreement :)

Jack Aboutboul wrote:

>  On Sat, 2005-09-10 at 15:25 +0200, Gerwin Krist wrote:
>
> > -----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1
> >
> > I filled in a ticket. It's located at
> > https://bugzilla.redhat.com/bugzilla/show_bug.cgi?id=168000 I
> > hope someone has some sparetime to implent this :D
> >
>  Hey,
>
>  Despite what seems like inactivity, I am lurking and triaging.
>  Anyway, I will talk with Dave Lawrence tomorrow about getting this
>  implemented. However, there might for some reason, be a bug that
>  was set NEDDINFO by an engineer, who does not want it to expire.
>  Also, if we auto-expire anything NEEDINFO, many people might use it
>  as a crutch and decide to ignore things, except now, they WILL go
>  away. Thats a dangerous game to play.
>
>  I will talk to Jeff Needle and Dave Lawrence tomorrow about
>  possibly implementing something like this.
>
>  Jack
>
>  -- fedora-triage-list mailing list fedora-triage-list(a)redhat.com
>  https://www.redhat.com/mailman/listinfo/fedora-triage-list
>  
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