On Sat, Feb 05, 2005 at 02:00:37AM -1000, Warren Togami wrote:
Key to the problem is that mailing lists are far from the best medium for end-user support. We need to steer end-users to an entirely different medium in order to scale effectively. Official project change in that direction is happening soon. Read the link above for details.
I strenuously disagree with your point #1:
1) This would shift ONLY end-user lists, not development lists. Those same engineers are likely to ignore the end-user support lists anyway. Nothing is lost.
Actually, some of us like to help out on the end-user side of things *and* hate most web forums.
Please at the very, very least, don't do something like the widespread non-threading horrible interface "BB" style forums. Ideally, it'd be something like this: http://news.lugnet.com/.
Additionally, like Lugnet, it'd be nice if the forums had an NNTP backend. The "how to do a discussion group" problem is already solved, and most web forums just reinvent that wheel horribly badly.
I think a web forum could be very helpful to many newer-to-the-net users, but there's no reason not to eat our cake *and* have it too.