On Thu, 2025-03-27 at 12:15 +0100, Patrick Dupre via users wrote:
The manufacturer says compatible Linux
To be blunt, that may just mean it worked on one distro, perhaps one that doesn't care about what software it installs (not as in malware, but ones that include non-free things the other distros don't).
It might mean it worked when the user did a lot of work to enable it. Without details you won't know. And there's also a chance that since they first released it, and it did work on Linux, they've built a new model with a different chipset.
Did you check if the manufacturer expects you to download a driver from their website?