From what you've said neither the computer nor the
phone
seem to realize they are connected. Perhaps
it is cable problems? Either a bad cable or the
wrong type. I read about some phone that needed
a "usb serial" cable rather than a standard usb cable.
Other than that, I've got nothing.
Good luck and HNY!
jon
--
Jon H. LaBadie jonfu(a)jgcomp.com