Hi
It is easier to get help from the FC community, if there is a glimmer of hope that someone is listening and is interested in finding a solution. Less triage would be necessary if more simple answer were provided on the list, rather than telling people to place a bug report first.
Not really. Developers cannot read all of the mails in the users list and provide answers here. The amount of traffic is simply overwhelming. Bug triaging is more eloborate and well established process that covers more ground.
regards Rahul