On Wed, 30 Nov 2016 17:20:33 -0500, William Biggs wrote:

> yes I did it was the same

You haven't answered the second initial question, probably because you're
too used to top posting and not reading full replies. So:

How long have you waited for anything to happen?

Please give an answer as accurate as possible, because the step you
mention may take some time to complete without any progress feedback.

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