On Wed, 2005-13-07 at 04:14 +0530, Rahul Sundaram wrote:
Timothy Murphy wrote:
Rahul Sundaram wrote:
Your specific bugs may not have been addressed but if you look at the reports, thousands of bugs are being worked upon every week. If you put in bugzilla, you have a way to reach the developers and help keep track of it. Users list is not going to provide you that.
Well, my experience is exactly the opposite.
Well you dont have to take my word on it. Generate a report here https://bugzilla.redhat.com/bugzilla/query.cgi?format=report-table and see for yourself the stats available
I've had great help from the Fedora mailing list - and particularly from you, Rahul, thank you -
Welcome
but my experience with redhat bugzilla has not been encouraging.
Maybe the interactions needs to be improved there. I have been writing a few guidelines in http://fedoraproject.org/wiki/BugsReports
It is not just that my two bugs were not solved, I saw no evidence that anyone had looked at them at all. I'd really like to feel that there was a mechanism in place, and hopefully someone looking over it, so that if a bug had not been investigated for say two months a reminder would be sent to the person in charge.
A Fedora bug squad has been formed to address more of these concerns. http://fedoraproject.org/wiki/Bugs. Stay turned for more information.
Maybe I was too harsh, in my previous posts.
That kind of strategy is what I have been waiting to hear, and is commonplace in many of the opensource projects I have contributed to.
It is easier to get help from the FC community, if there is a glimmer of hope that someone is listening and is interested in finding a solution. Less triage would be necessary if more simple answer were provided on the list, rather than telling people to place a bug report first.
When I discover a problem, I first check the man pages and documentation, if I don't find any solutions, I use Google only then do I ask on a mailing list. If I don't get any help then I look for bug reports and if there are no bugs that are the same, place a new report.
I don't recall the last time I had a bug that wasn't listed a bunch of times in bugzilla, so I haven't added a new one for years. What has been stressful since FC3 is the fact that all the bugs I found had many unsolved entries and appeared to have been closed with an excuse for not resolving the issue, rather than a solution.
I am encouraged to see that you are interested in motivating the developers to work with the community in a co-operative fashion rather than the combative one that seems to be prevalent now. I know that speaking for myself at least, if a developer has a helpful attitude I would bend over backward to help, but if they have a snotty holier than thou attitude, I won't give a moments thought about responding harshly or not at all. At the end of the day, I don't have to live with any RH products, but if the developers value their job, they do. RH used to provide the absolute best products in the market until RHL 8.0. I bought many box sets and even had subscriptions for my home machines. I sold a bunch of people of getting RHL Professional, but since then RH has provided me with more and more grief. I can only hope there are others like yourself who strive to get things back on track.
regards Rahul
regards Rahul