On Fri, 28 Sep 2007 16:06:44 +1000 (EST) Res res@ausics.net wrote:
How do you reconcile this:
exactly, you dont care, just like we dont when you complain about limited to 30-50 GB a month
with this:
Odd. I thought you said you had a use cap and cut off your customers service if they exceeded it. Or did I get the wrong impression?
you certainly did get wrong impression, i'm an asshole, I know it and admit it, but im not THAT much of an asshole :)
On a somewhat related note:
its funny though, if a network has a problem (touch wood its been along time), the customers seem to think its their right to know what it was, what caused it and ins and outs of everything else, of course they get told its none of their concern, if it works it working.
And if it's not working then I assume that in the absence of a valid reason being offered, you offer your customers a full refund or credit for the period that your service is unavailable?