Starting the morning of 7/23/2021 around 8 AM Central US time, I started to experience issues with many Web pages at amazon.com. Instead of the desired page, a picture of a dog would appear with a message "Something went wrong at our end" or "Sorry we couldn't find that page." The issue appears most frequently when I click on the Cart icon or the Account and Lists link. I can recreate this problem with two PCs running fc33 with all available updates and Firefox 90.0. Prior to the onset of the issue, amazon.com worked perfectly with these two PCs. The issue does not occur when I visit amazon.com with fc33 and Chrome 92.0 (on one of the two PCs that exhibit the issue with FF 90.0) or with Win10 and Firefox 90.0.2. Anyone else seeing this issue?
Dave
On 7/23/21 9:45 AM, Dave Ulrick wrote:
Starting the morning of 7/23/2021 around 8 AM Central US time, I started to experience issues with many Web pages at amazon.com. Instead of the desired page, a picture of a dog would appear with a message "Something went wrong at our end" or "Sorry we couldn't find that page."
Presumably, the trouble's at their end, or you wouldn't be getting that message. HTH, HAND.
On Fri, 2021-07-23 at 10:45 -0500, Dave Ulrick wrote:
Starting the morning of 7/23/2021 around 8 AM Central US time, I started to experience issues with many Web pages at amazon.com. Instead of the desired page, a picture of a dog would appear with a message "Something went wrong at our end" or "Sorry we couldn't find that page." The issue appears most frequently when I click on the Cart icon or the Account and Lists link. I can recreate this problem with two PCs running fc33 with all available updates and Firefox 90.0. Prior to the onset of the issue, amazon.com worked perfectly with these two PCs. The issue does not occur when I visit amazon.com with fc33 and Chrome 92.0 (on one of the two PCs that exhibit the issue with FF 90.0) or with Win10 and Firefox 90.0.2. Anyone else seeing this issue?
There was a major outage of the Akamai content distribution network which affected many services. It seems to be working now.
poc
On 7/23/21 1:46 PM, Patrick O'Callaghan wrote:
There was a major outage of the Akamai content distribution network which affected many services. It seems to be working now.
amazon.com seemed to be working OK when I got online yesterday evening, but this morning the dog pages are back when I use FF 90.0 whereas FF 90.0.2 is dog-free.
Dave
I think I've got the issue narrowed down:
- FF 90.0 with my primary FF profile: issue DOES occur - FF 90.0.2 with new FF profile: issue does NOT occur - FF 90.0 with profile created when I launched FF 90.0.2: issue DOES occur (I used about:profiles to open a new FF 90.0 browser using the FF 90.0.2 profile.)
Maybe there's an issue with FF 90.0 that contributes to my (intermittent) amazon.com problem that is fixed in FF 90.0.2.
FC33 is still providing FF 90.0:
# dnf --refresh list firefox ... Installed Packages firefox.x86_64 90.0-1.fc33 @updates
Hopefully it will provide 90.0.2 in the near future. In the meantime I'll run FF 90.0.2 downloaded from mozilla.org as a workaround.
Dave
On Sat, 2021-07-24 at 07:32 -0500, Dave Ulrick wrote:
I think I've got the issue narrowed down:
- FF 90.0 with my primary FF profile: issue DOES occur
- FF 90.0.2 with new FF profile: issue does NOT occur
- FF 90.0 with profile created when I launched FF 90.0.2: issue DOES
occur (I used about:profiles to open a new FF 90.0 browser using the FF 90.0.2 profile.)
Maybe there's an issue with FF 90.0 that contributes to my (intermittent) amazon.com problem that is fixed in FF 90.0.2.
FC33 is still providing FF 90.0:
# dnf --refresh list firefox ... Installed Packages firefox.x86_64 90.0-1.fc33 @updates
Hopefully it will provide 90.0.2 in the near future. In the meantime I'll run FF 90.0.2 downloaded from mozilla.org as a workaround.
I would look at the browser cache as prime suspect. Try clearing it.
poc
On 7/24/21 11:27 AM, Patrick O'Callaghan wrote:
I would look at the browser cache as prime suspect. Try clearing it.
poc
Clearing cache makes no difference. I tried this just now:
1. FF 90.0.2: correct content for Cart and Account pages. Good. 2. Quit FF 90.0.2. 3. FF 90.0: dog page for Cart and Account pages. Bad. 4. FF 90.0: clear cache (Edit / Settings / Privacy and Security / Clear Data / Check Cached Web Content / Clear). 5. FF 90.0: dog page for Cart and Account pages. Still bad. 6. Quit FF 90.0. 7. FF 90.0.2: correct content for Cart and Account pages. Good.
Dave
On 7/24/21 12:16 PM, Dave Ulrick wrote:
Clearing cache makes no difference. I tried this just now:
- FF 90.0.2: correct content for Cart and Account pages. Good.
- Quit FF 90.0.2.
- FF 90.0: dog page for Cart and Account pages. Bad.
- FF 90.0: clear cache (Edit / Settings / Privacy and Security /
Clear Data / Check Cached Web Content / Clear). 5. FF 90.0: dog page for Cart and Account pages. Still bad. 6. Quit FF 90.0. 7. FF 90.0.2: correct content for Cart and Account pages. Good.
...but what DID fix the issue, if only temporarily, was to clear all cookies (Edit / Settings / Privacy and Security / Clear Data / Check Cookies and Site Data / Clear) while running FF 90.0.
I am certain I attempted this fix multiple times after the dog pages first appeared but with no apparent improvement so I won't declare victory until the issue stays gone for a long time.
Dave
I ran into the same problem several months ago. It was a bug in my vpn. They updated it two days later and the bug went away allowing me to access amazon again.
On Sat, 24 Jul 2021 07:32:17 -0500 Dave Ulrick d-ulrick@comcast.net wrote:
I think I've got the issue narrowed down:
- FF 90.0 with my primary FF profile: issue DOES occur
- FF 90.0.2 with new FF profile: issue does NOT occur
- FF 90.0 with profile created when I launched FF 90.0.2: issue DOES occur (I used about:profiles to open a new FF 90.0 browser using the FF 90.0.2 profile.)
Maybe there's an issue with FF 90.0 that contributes to my (intermittent) amazon.com problem that is fixed in FF 90.0.2.
FC33 is still providing FF 90.0:
# dnf --refresh list firefox ... Installed Packages firefox.x86_64 90.0-1.fc33 @updates
Hopefully it will provide 90.0.2 in the near future. In the meantime I'll run FF 90.0.2 downloaded from mozilla.org as a workaround.
Dave
On 7/24/21 10:42 PM, doug.lindquist@atlanticbb.net wrote:
I ran into the same problem several months ago. It was a bug in my vpn. They updated it two days later and the bug went away allowing me to access amazon again.
FF 90.0.2 just reached FC33 stable so I upgraded to it. New status:
FF 90.0.2 from FC33: dog pages for amazon.com Cart and Account pages. This shows this isn't just a FF 90.0 issue. FF 90.0.2 from mozilla.org: correct content for amazon.com Cart and Account pages
Bugzilla shows no bugs similar to my issue. Either I've stumbled on a weird issue with the FC33 build or, perhaps more likely, something got corrupted in the Firefox profile I've been using with the FC33 build.
Dave
Just now I launched FC33's FF 90.0.2 and created a new profile with about:profiles. Restarting Firefox gave me a fresh configuration: default introductory page, Fedora-oriented bookmarks, etc.. After logging in to Firefox Sync to pull in my bookmarks, add-ons, etc., I logged into Amazon and got the "dog pages" with the Cart and Account pages. Note that I am logged into the same Firefox Sync account with the mozilla.org FF 90.0.2 and FF33's FF 90.0.2. If the problem is caused by something that Firefox Sync is syncing, then why does amazon.com work OK on mozilla.org's FF but not on FC33's FF? Bizarre...
Dave
On 7/30/21 8:51 AM, Tom Horsley wrote:
On Fri, 30 Jul 2021 08:38:24 -0500 Dave Ulrick wrote:
perhaps more likely, something got corrupted in the Firefox profile I've been using with the FC33 build.
You could create a brand new user, log in as new user and try the same URL. _______________________________________________ users mailing list -- users@lists.fedoraproject.org To unsubscribe send an email to users-leave@lists.fedoraproject.org Fedora Code of Conduct: https://docs.fedoraproject.org/en-US/project/code-of-conduct/ List Guidelines: https://fedoraproject.org/wiki/Mailing_list_guidelines List Archives: https://lists.fedoraproject.org/archives/list/users@lists.fedoraproject.org Do not reply to spam on the list, report it: https://pagure.io/fedora-infrastructure
On Fri, 2021-07-30 at 09:17 -0500, Dave Ulrick wrote:
Just now I launched FC33's FF 90.0.2 and created a new profile with about:profiles. Restarting Firefox gave me a fresh configuration: default introductory page, Fedora-oriented bookmarks, etc.. After logging in to Firefox Sync to pull in my bookmarks, add-ons, etc., I logged into Amazon and got the "dog pages" with the Cart and Account pages. Note that I am logged into the same Firefox Sync account with the mozilla.org FF 90.0.2 and FF33's FF 90.0.2. If the problem is caused by something that Firefox Sync is syncing, then why does amazon.com work OK on mozilla.org's FF but not on FC33's FF? Bizarre...
[Try not to top-post, it messes up threading]
I think what Tom meant was that you could create a new Linux user account to test this from a completely clean state.
Another tactic is to start FF with no extensions or themes loaded:
$ firefox --safe-mode
poc
On 7/30/21 10:51 AM, Patrick O'Callaghan wrote:
[Try not to top-post, it messes up threading]
My bad...I've reconfigured my email client to not top-post. Hope this looks better!
I think what Tom meant was that you could create a new Linux user account to test this from a completely clean state.
Another tactic is to start FF with no extensions or themes loaded:
$ firefox --safe-mode
At the moment FC33 FF is behaving itself with Amazon (the problem seems to come and go with FC33 FF whereas it has never happened with mozilla.org FF) but I'll give these suggestions a try when I can recreate the problem.
Dave
-
Dave Ulrick -
doug.lindquist＠atlanticbb.net -
Joe Zeff -
Patrick O'Callaghan -
Tom Horsley