Hi All,
I currently subscribe to Go To Assist to provide remote support to my customers.
Go To Assist has a lot of problems. They refuse to support Linux. They do not take bug reports. They do not take enhancement requests from users. It is incredibly difficult to get low skill users logged in. It never gets any better.
Anyway, I found Any Desk as an alternative. I hate to drop Go To Assist if an alternative does not work at least as well, as I have a $490/yr subscription rate as I was part of their beta program. If I drop and go back, I am back at the $1000/yr price
So anyway, before I start demoing Any Desk, I though I'd ask you guys what you used for remote support.
Many thanks, -T
So anyway, before I start demoing Any Desk, I though I'd ask you guys what you used for remote support.
AnyDesk from flathub https://flathub.org/apps/com.anydesk.Anydesk
you need to run Xorg
On 11/8/23 06:48, old sixpack13 wrote:
So anyway, before I start demoing Any Desk, I though I'd ask you guys what you used for remote support.
AnyDesk from flathub https://flathub.org/apps/com.anydesk.Anydesk
you need to run Xorg
What is the difference?
On 11/8/23 04:57, ToddAndMargo via users wrote:
So anyway, before I start demoing Any Desk, I though I'd ask you guys what you used for remote support.
It depends on what features you need. I use the open-source rustdesk now. I even use my own server for it, but at this point, that requires the client to change that setting. However, that hasn't been an issue so far, it's very easy to do.
Am 08.11.2023 um 13:57 schrieb ToddAndMargo via users users@lists.fedoraproject.org:
So anyway, before I start demoing Any Desk, I though I'd ask you guys what you used for remote support.
We used Teamviewer for a long time, but since some years the free version got more and more unusable. So we switched to AnyDesk. It works find, but compared to Teamviewer it is a bit complicated to use it in unattended mode (start the software and leave the system alone so the supporter can work any time later without the need for local intervention). It should be possible with AnyDesk, too. But we didn’t get it work flawlessly. I will not blame AnyDesk, maybe I was not patient enough.
I use the open-source rustdesk now. I even use my own server for it, but at this point, that requires the client to change that setting.
Interesting, didn’t know that and will check it out. Does your rustdesk server is running on Fedora?
-- Peter Boy https://fedoraproject.org/wiki/User:Pboy PBoy@fedoraproject.org
Timezone: CET (UTC+1) / CEST (UTC+2)
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On 11/8/23 22:44, Peter Boy wrote:
I use the open-source rustdesk now. I even use my own server for it, but at this point, that requires the client to change that setting.
Interesting, didn’t know that and will check it out. Does your rustdesk server is running on Fedora?
Yes, I'm running the discovery and relay servers on my Fedora server.
On 11/8/23 22:55, Samuel Sieb wrote:
On 11/8/23 22:44, Peter Boy wrote:
I use the open-source rustdesk now. I even use my own server for it, but at this point, that requires the client to change that setting.
Interesting, didn’t know that and will check it out. Does your rustdesk server is running on Fedora?
Yes, I'm running the discovery and relay servers on my Fedora server.
Any third party selling time on their rust server?
On 11/9/23 03:31, ToddAndMargo via users wrote:
On 11/8/23 22:55, Samuel Sieb wrote:
On 11/8/23 22:44, Peter Boy wrote:
I use the open-source rustdesk now. I even use my own server for it, but at this point, that requires the client to change that setting.
Interesting, didn’t know that and will check it out. Does your rustdesk server is running on Fedora?
Yes, I'm running the discovery and relay servers on my Fedora server.
Any third party selling time on their rust server?
The people that make it: https://rustdesk.com/pricing.html
On Thu, Nov 9, 2023 at 3:22 PM Samuel Sieb samuel@sieb.net wrote:
On 11/9/23 03:31, ToddAndMargo via users wrote:
On 11/8/23 22:55, Samuel Sieb wrote:
On 11/8/23 22:44, Peter Boy wrote:
I use the open-source rustdesk now. I even use my own server for it, but at this point, that requires the client to change that
setting.
Interesting, didn’t know that and will check it out. Does your rustdesk server is running on Fedora?
Yes, I'm running the discovery and relay servers on my Fedora server.
Any third party selling time on their rust server?
The people that make it: https://rustdesk.com/pricing.html
I have a similar problem. My wife's mother is developing dementia. We got her a chromebook. We would like to be able to remotely manage it for her, but we need a solution that does not require her to take any action. chrome remote desktop would not be an option because she would not be able to understand the instructions to use it.
Any ideas?
On Thu, Nov 9, 2023 at 5:58 PM Neal Becker ndbecker2@gmail.com wrote:
On Thu, Nov 9, 2023 at 3:22 PM Samuel Sieb samuel@sieb.net wrote:
[...]
Any third party selling time on their rust server?
The people that make it: https://rustdesk.com/pricing.html
I have a similar problem. My wife's mother is developing dementia. We got her a chromebook. We would like to be able to remotely manage it for her, but we need a solution that does not require her to take any action. chrome remote desktop would not be an option because she would not be able to understand the instructions to use it.
Any ideas?
I don't think a Chromebook is a good choice for a senior. I tried to put my father on a Chromebook back when he was in his late 70's. It was too hard for him. He would ask me things like, "why does the internet require a password." He was speaking of the tight coupling of products and services, where the Chromebook would ask him to login using GMail.
I found the best choice was an inexpensive laptop like [0], running Linux Mint. I set it in auto-login mode so it logs him in automatically. He does not use email, so I did not need to support that. I administer the laptop remotely using SSH. Other remote admin tools should work well, too.
One thing we (folks who support seniors) need is a dedicated Linux distro. One dumbed down with big icons and big text. And believe it or not, we need something similar for a phone. Something derived from LineageOS or similar. I have not found them, and I've been looking for several years.
Regarding Linux for seniors, I contacted AARP and asked them to sponsor some work to get seniors their own distro and own phone OS. The assholes did not bother responding to the emails, phone calls or a letter. I find AARP is a greedy bunch, and not really interested in their members; AARP is only interested in their member's money.
Jeff
You should try a grant from this gov agency.
Administration for Community Living
https://acl.gov/programs/research-and-development/disability-and-rehabilitat...
https://acl.gov/about-acl/about-national-institute-disability-independent-li...
On Thu, Nov 9, 2023 at 6:52 PM Jeffrey Walton noloader@gmail.com wrote:
On Thu, Nov 9, 2023 at 5:58 PM Neal Becker ndbecker2@gmail.com wrote:
On Thu, Nov 9, 2023 at 3:22 PM Samuel Sieb samuel@sieb.net wrote:
[...]
Any third party selling time on their rust server?
The people that make it: https://rustdesk.com/pricing.html
I have a similar problem. My wife's mother is developing dementia. We
got her a chromebook. We would like to be able to remotely manage it for her, but we need a solution that does not require her to take any action. chrome remote desktop would not be an option because she would not be able to understand the instructions to use it.
Any ideas?
I don't think a Chromebook is a good choice for a senior. I tried to put my father on a Chromebook back when he was in his late 70's. It was too hard for him. He would ask me things like, "why does the internet require a password." He was speaking of the tight coupling of products and services, where the Chromebook would ask him to login using GMail.
I found the best choice was an inexpensive laptop like [0], running Linux Mint. I set it in auto-login mode so it logs him in automatically. He does not use email, so I did not need to support that. I administer the laptop remotely using SSH. Other remote admin tools should work well, too.
One thing we (folks who support seniors) need is a dedicated Linux distro. One dumbed down with big icons and big text. And believe it or not, we need something similar for a phone. Something derived from LineageOS or similar. I have not found them, and I've been looking for several years.
Regarding Linux for seniors, I contacted AARP and asked them to sponsor some work to get seniors their own distro and own phone OS. The assholes did not bother responding to the emails, phone calls or a letter. I find AARP is a greedy bunch, and not really interested in their members; AARP is only interested in their member's money.
Jeff _______________________________________________ users mailing list -- users@lists.fedoraproject.org To unsubscribe send an email to users-leave@lists.fedoraproject.org Fedora Code of Conduct: https://docs.fedoraproject.org/en-US/project/code-of-conduct/ List Guidelines: https://fedoraproject.org/wiki/Mailing_list_guidelines List Archives: https://lists.fedoraproject.org/archives/list/users@lists.fedoraproject.org Do not reply to spam, report it: https://pagure.io/fedora-infrastructure/new_issue
Neal Becker composed on 2023-11-09 17:57 (UTC-0500):
My wife's mother is developing dementia. We got her a chromebook. We would like to be able to remotely manage it for her, but we need a solution that does not require her to take any action.
Mom had one of these:
Remote management is part of the deal, which my brother did, not me. I managed mom, and suggested which buttons to push.
On 11/9/23 12:22, Samuel Sieb wrote:
On 11/9/23 03:31, ToddAndMargo via users wrote:
On 11/8/23 22:55, Samuel Sieb wrote:
On 11/8/23 22:44, Peter Boy wrote:
I use the open-source rustdesk now. I even use my own server for it, but at this point, that requires the client to change that setting.
Interesting, didn’t know that and will check it out. Does your rustdesk server is running on Fedora?
Yes, I'm running the discovery and relay servers on my Fedora server.
Any third party selling time on their rust server?
The people that make it: https://rustdesk.com/pricing.html
Rust Desk's support is through https://discord.com. It is nothing more than a social networking platform. YUK !!!!!
On Fri, Nov 10, 2023 at 4:00 AM ToddAndMargo via users users@lists.fedoraproject.org wrote:
[...]
Rust Desk's support is through https://discord.com. It is nothing more than a social networking platform. YUK !!!!!
Not any different from the many companies, including some security ones, using slack for their tech support. I worked in a company where we provided basic support through irc (anything beyond what we could write in a public irc channel was a ticket).
Do you know RustDesk? https://rustdesk.com/
Dario
Il giorno mer, 08/11/2023 alle 04.57 -0800, ToddAndMargo via users ha scritto:
Hi All,
I currently subscribe to Go To Assist to provide remote support to my customers.
Go To Assist has a lot of problems. They refuse to support Linux. They do not take bug reports. They do not take enhancement requests from users. It is incredibly difficult to get low skill users logged in. It never gets any better.
Anyway, I found Any Desk as an alternative. I hate to drop Go To Assist if an alternative does not work at least as well, as I have a $490/yr subscription rate as I was part of their beta program. If I drop and go back, I am back at the $1000/yr price
So anyway, before I start demoing Any Desk, I though I'd ask you guys what you used for remote support.
Many thanks, -T _______________________________________________ users mailing list -- users@lists.fedoraproject.org To unsubscribe send an email to users-leave@lists.fedoraproject.org Fedora Code of Conduct: https://docs.fedoraproject.org/en-US/project/code-of-conduct/ List Guidelines: https://fedoraproject.org/wiki/Mailing_list_guidelines List Archives: https://lists.fedoraproject.org/archives/list/users@lists.fedoraproject.org Do not reply to spam, report it: https://pagure.io/fedora-infrastructure/new_issue
On 11/9/23 04:08, Dario Lesca wrote:
Do you know RustDesk? https://rustdesk.com/
I would have to set up my own internet facing server.
Do you know of anyone that rents rust servers?
-
Dario Lesca -
Felix Miata -
Javier Perez -
Jeffrey Walton -
Mauricio Tavares -
Neal Becker -
old sixpack13 -
Peter Boy -
Samuel Sieb -
ToddAndMargo