On 29 January 2015 at 07:00, Ruth Suehle rsuehle@gmail.com wrote:
It's been a long time coming, but we now have a store for Fedora-branded items!
https://redhat.corpmerchandise.com/ProductList.aspx?did=20588
It's a part of the Red Hat Cool Stuff Store because that was the easiest way for us to be able to maintain an inventory. The list of available items is currently four (a pub glass, a t-shirt, a cap, and a water bottle) as a test. The best way you can help fill the store with more items is to buy the things that are there to prove that people want Fedora-branded goodies. So get shopping!
Hi: I tried to complete an order, unsuccessfully because of some shipping issues. The worst part is that when I tried to contact support they told me "I did notice however you are not using a @ redhat.com email. This is required to place an order."
So, it's an "employee only thing"?
Thanks!
On 2015-02-07 18:40, Carlos "casep" Sepulveda wrote:
On 29 January 2015 at 07:00, Ruth Suehle rsuehle@gmail.com wrote:
It's been a long time coming, but we now have a store for Fedora-branded items!
https://redhat.corpmerchandise.com/ProductList.aspx?did=20588
It's a part of the Red Hat Cool Stuff Store because that was the easiest way for us to be able to maintain an inventory. The list of available items is currently four (a pub glass, a t-shirt, a cap, and a water bottle) as a test. The best way you can help fill the store with more items is to buy the things that are there to prove that people want Fedora-branded goodies. So get shopping!
Hi: I tried to complete an order, unsuccessfully because of some shipping issues. The worst part is that when I tried to contact support they told me "I did notice however you are not using a @ redhat.com email. This is required to place an order."
So, it's an "employee only thing"?
Thanks!
Red Hat employees do get shipping paid for using the corporate FedEx account, which might be why support told you an @redhat.com email is required, but you can shop as a general consumer (and pay for shipping).
Check to see if your "Shopper Type" is set to "General Consumer" not "Red Hat Employee" in the settings on https://redhat.corpmerchandise.com/Customer.aspx
If it is set to the wrong thing, that might be the cause of your problems.
On 8 February 2015 at 00:09, Joshua Allen Holm holmja@openmailbox.org wrote:
Check to see if your "Shopper Type" is set to "General Consumer" not "Red Hat Employee" in the settings on https://redhat.corpmerchandise.com/Customer.aspx
If it is set to the wrong thing, that might be the cause of your problems.
Hi, Yes, I did that, the problem is that I was not able to submit the form "missing field" error, even if I have entered all the fields on the form. Seems as a problem on shipping outside US (no state selected or something like that) When I contacted support with a screensshot of the page they told me the "wrong email" stuff.
Kind regards
On Mon, 2015-02-09 at 00:13 -0300, Carlos "casep" Sepulveda wrote:
On 8 February 2015 at 00:09, Joshua Allen Holm holmja@openmailbox.org wrote:
Check to see if your "Shopper Type" is set to "General Consumer" not "Red Hat Employee" in the settings on https://redhat.corpmerchandise.com/Customer.aspx
If it is set to the wrong thing, that might be the cause of your problems.
Hi, Yes, I did that, the problem is that I was not able to submit the form "missing field" error, even if I have entered all the fields on the form. Seems as a problem on shipping outside US (no state selected or something like that) When I contacted support with a screensshot of the page they told me the "wrong email" stuff.
Kind regards
Sorry my advice wasn't helpful and I'm sorry you are having problems placing an order. You certainly don't need to be a Red Hatter to place an order and, in theory, you should be able to place an international order (the specifics are covered in the store's FAQ, so the store isn't intended to be US only).
I'm not sure what you could tell support that would make them understand your problem, since the answer you already received is incorrect, but maybe try contacting them again and, if you didn't mention it the first time, explicitly mention that you are shopping as a "General Consumer". With any luck you'll get someone in support who understands and will work with you to solve your problem. And if that doesn't work, maybe someone on this list who has successfully placed an international order will be able to help you figure things out.
Best of luck.
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Carlos "casep" Sepulveda -
Joshua Allen Holm