no printout, but no other hint of error. F18.

[William Mattison]

Hi,

When I try to print anything out, I get no printout.  Even a test page does not come out. 
But no indication of trouble shows up on the monitor, and no indication of trouble on the
printer's display.  I did download and install the driver.  cups gives no hint of
trouble that I recognize.  If I restart the system and boot up with Windows 7 home, I do
get printouts.

The printer is a Xerox WorkCentre 6015ni, I'm using Fedora-18, 64-bit, and the printer
is connected to the system via usb bus.  This is a stand-alone home desktop.

I'm neither trained nor experienced in sys. admin.  I've exhausted the help I can
get from the printer's manual (media and web site).  Any help you can give will be
appreciated.

Bill.

Sorry for the top post. Google shows there is a linux driver for that printer on xerox web
sight. Google search string was xerox 6015ni linux.

Might be a short term solution for you.

Dave
Sent from my BlackBerry® smartphone powered by Mobilicity

-----Original Message-----
From: William Mattison <wcmattison(a)yahoo.com&gt;
Sender: users-bounces(a)lists.fedoraproject.org
Date: Mon, 25 Mar 2013 08:33:08 
To: <users(a)lists.fedoraproject.org&gt;
Reply-To: Community support for Fedora users <users(a)lists.fedoraproject.org&gt;
Subject: no printout, but no other hint of error.  F18.

Hi,

When I try to print anything out, I get no printout.  Even a test page does not come out. 
But no indication of trouble shows up on the monitor, and no indication of trouble on the
printer's display.  I did download and install the driver.  cups gives no hint of
trouble that I recognize.  If I restart the system and boot up with Windows 7 home, I do
get printouts.

The printer is a Xerox WorkCentre 6015ni, I'm using Fedora-18, 64-bit, and the printer
is connected to the system via usb bus.  This is a stand-alone home desktop.

I'm neither trained nor experienced in sys. admin.  I've exhausted the help I can
get from the printer's manual (media and web site).  Any help you can give will be
appreciated.

Bill.
-- 
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[Roger]

>  Sorry for the top post. Google shows there is a linux driver for that
> printer on xerox web sight. Google search string was xerox 6015ni linux.
>
>
>  The printer is a Xerox WorkCentre 6015ni, I'm using Fedora-18, 64-bit, and the
> printer is connected to the system via usb bus.  This is a stand-alone home desktop.
I too have Fedora 18 64 bit. Have always had trouble with Xerox laser 
printer in Fedora Linux, all versions, for years. It has never been auto 
detected.

You may need the ppd file, I can send my fxlinuxprint.ppd if you wish or 
google for it. Copy it to /usr/share/cups/model/
My Xerox only seems to work if I jump thru the below hoops.

First in Printers > Print Settings > Add, I have to enter my password 2 
times (one of the Fedora 18 vagaries) which brings me to Select Device:
In this dialog select LPT#1 > Forward> it will search for drivers.
In the next dialog "Choose Driver" select > Provide a ppd file and 
navigate to > File system /usr/share/cups/models and choose one of these:
fxlinuxprint.ppd
pxlcolor.ppd
pxlmono.ppd
I find that only the last 2 work, so I have created both a color and a 
mono laser printer.
 From here in follow the prompts and complete the printer set up.
BUT
Now the hard part.
This is set up as LPT and needs to be changed to USB. To do this I need 
to go back to > Print Settings double click on the printer I just 
created and in > Printer Properties change the > Device URI to what ever 
suits your system, on mine it is: usb://FUJI%20XEROX/DocuPrint%20C2100
-- Finding the correct URI is the difficult part. I think I got this 
some time ago from my Ubuntu setup where printer was auto detected.
Click Ok and the printer should be available and should now print.

I'm sure others have no trouble and It's just my Xerox but hey this is 
my way of resolving Xerox hassles.

Hope this helps
Roger

[William Mattison]

Good morning,

>  From: William Mattison <wcmattison(a)yahoo.com&gt;
>  To: users(a)lists.fedoraproject.org
>  Cc: 
>  Sent: Monday, March 25, 2013 11:33 AM
>  Subject: no printout, but no other hint of error.  F18.
>  
>  Hi,
>  
>  When I try to print anything out, I get no printout.  Even a test page does not 
>  come out.  But no indication of trouble shows up on the monitor, and no 
>  indication of trouble on the printer's display.  I did download and install 
>  the driver.  cups gives no hint of trouble that I recognize.  If I restart the 
>  system and boot up with Windows 7 home, I do get printouts.
>  
>  The printer is a Xerox WorkCentre 6015ni, I'm using Fedora-18, 64-bit, and 
>  the printer is connected to the system via usb bus.  This is a stand-alone home 
>  desktop.
>  
>  I'm neither trained nor experienced in sys. admin.  I've exhausted the 
>  help I can get from the printer's manual (media and web site).  Any help you 
>  can give will be appreciated.
>  
>  Bill. 
Some time ago, I put this aside because Xerox said it would work the problem.  Xerox has
since refused to work it.  Xerox does support this device on Redhat Enterprise systems,
but will not support it on Fedora systems.  A Xerox user-support back-line engineer was
able to reproduce the problem on a Fedora-18 system (hardware unknown).  Xerox engineers
were not able to reproduce the problem on a 32 bit Enterprise system.  I now need to
revive this issue here.

I don't know how printing works ("under the hood"); and I do not know the
jargon involved.  So let's please take this one easy step at a time.  My first
question:  Once the Xerox driver (an RPM) for the device is downloaded, and RPM and cups
have done what they do, what files (names) should be where (paths) with what ownership and
what permissions?  This information will let me check that the download and install worked
correctly.  I did the download and install as the root user.

thanks,
Bill.

[kevin martin]

On 05/14/13 09:41, William Mattison wrote:
>  Good morning,
>  
> > From: William Mattison <wcmattison(a)yahoo.com&gt;
> > To: users(a)lists.fedoraproject.org
> > Cc: 
> > Sent: Monday, March 25, 2013 11:33 AM
> > Subject: no printout, but no other hint of error.  F18.
> >
> > Hi,
> >
> > When I try to print anything out, I get no printout.  Even a test page does not 
> > come out.  But no indication of trouble shows up on the monitor, and no 
> > indication of trouble on the printer's display.  I did download and install 
> > the driver.  cups gives no hint of trouble that I recognize.  If I restart the 
> > system and boot up with Windows 7 home, I do get printouts.
> >
> > The printer is a Xerox WorkCentre 6015ni, I'm using Fedora-18, 64-bit, and 
> > the printer is connected to the system via usb bus.  This is a stand-alone home 
> > desktop.
> >
> > I'm neither trained nor experienced in sys. admin.  I've exhausted the 
> > help I can get from the printer's manual (media and web site).  Any help you 
> > can give will be appreciated.
> >
> > Bill.
>  
>  Some time ago, I put this aside because Xerox said it would work the problem.  Xerox has
> since refused to work it.  Xerox does support this device on Redhat Enterprise systems,
> but will not support it on Fedora systems.  A Xerox user-support back-line engineer was
> able to reproduce the problem on a Fedora-18 system (hardware unknown).  Xerox engineers
> were not able to reproduce the problem on a 32 bit Enterprise system.  I now need to
> revive this issue here.
>  
>  I don't know how printing works ("under the hood"); and I do not know the
> jargon involved.  So let's please take this one easy step at a time.  My first
> question:Â  Once the Xerox driver (an RPM) for the device is downloaded, and RPM and cups
> have done what they do, what files (names) should be where (paths) with what ownership and
> what permissions?  This information will let me check that the download and install
> worked correctly.  I did the download and install as the root user.
>  
>  thanks,
>  Bill.
>   
Do you see any errors in /var/log/messages pertaining to cups?  Does "lpstat
-t" show the printer and is it enabled?

Kevin

no printout, but no other hint of error. F18. [SOLVED]

[William Mattison]

>  When I try to print anything out, I get no printout.  Even a test
> page does not come out.
>  But no indication of trouble shows up on the monitor, and no indication of trouble on
> the
>  printer's display.  I did download and install the driver.  cups gives no hint of
> trouble that I
>  recognize.  If I restart the system and boot up with Windows 7 home, I do get printouts.
>
>  The printer is a Xerox WorkCentre 6015ni, I'm using Fedora-18, 64-bit, and the
> printer is
>  connected to the system via usb bus.  This is a stand-alone home desktop.
>
>  I'm neither trained nor experienced in sys. admin.  I've exhausted the help I can
> get from
>  the printer's manual (media and web site).  Any help you can give will be
> appreciated. 
The first specific "symptom" was this in "/var/log/messages":

May 13 16:26:13 c-69-138-198-76 colord: Device added: cups-Xerox_WorkCentre_6015NI
May 13 16:26:14 c-69-138-198-76 cupsd[625]: p11-kit: couldn't open config file:
/root/.pkcs11/pkcs11.conf: Permission denied


This was solved by changing the permissions for "/root/" to 770 (drwxrwx---).

From this point on, Ed Greshko worked with me off-line to solve this.  The next symptom to
appear was in "var/log/cups/errorD [21/May/2013:18:24:12 -0400] [Job 21]
Xerox_WorkCentre_6015NI: error while loading shared libraries: libcups.so.2: cannot open
shared object file: No such file or directory

D [21/May/2013:18:24:12 -0400] [Job 21] Xerox_WorkCentre_6015NI: error while loading
shared libraries: libcups.so.2: cannot open shared object file: No such file or directory
D [21/May/2013:18:24:12 -0400] [Job 21] Sent 0 bytes...

One probable cause was that I (probably, I don't clearly remember) used
"rpm" rather than "yum" to install Xerox's driver.  Another part
of the problem was that Xerox's driver used 32-bit libraries, and my system is a
64-bit system.  This was fixed by installing the 32-bit library for
"libcups.so.2":

"yum install cups-libs*i686"

I still couldn't print.  But I noticed alerts from SELinux.  The SELinux Alert Browser
said:

SELinux has detected a problem.
The source process: xrhk2ap
Attempted this access: execmod
On this file: /usr/lib/xrhk1acl.so

The SETroubleshoot Details Window said:

SELinux is preventing xrhk2ap from execmod access on the file /usr/lib/xrhk1acl.so.
***** Plugin allow_execmod (91.4 confidence) suggests **********************

If you want to allow xrhk2ap to have execmod access on the xrhk1acl.so file
Then you need to change the label on '/usr/lib/xrhk1acl.so'
Do
# semanage fcontext -a -t textrel_shlib_t '/usr/lib/xrhk1acl.so'
# restorecon -v '/usr/lib/xrhk1acl.so'

[... snip ...]

This was fixed by entering the two suggested commands:

semanage fcontext -a -t textrel_shlib_t '/usr/lib/xrhk1acl.so'
restorecon -v '/usr/lib/xrhk1acl.so'

This fixed the problem.  I was then able to print.

no printout, but no other hint of error. F18. [SOLVED]

[William Mattison]

[the previous version of this was sent by mistake; I intended to "Save draft".]


>  When I try to print anything out, I get no printout.  Even a test
> page does not come out.
>  But no indication of trouble shows up on the monitor, and no indication of trouble on
> the
>  printer's display.  I did download and install the driver.  cups gives no hint of
> trouble that I
>  recognize.  If I restart the system and boot up with Windows 7 home, I do get printouts.
>
>  The printer is a Xerox WorkCentre 6015ni, I'm using Fedora-18, 64-bit, and the
> printer is
>  connected to the system via usb bus.  This is a stand-alone home desktop.
>
>  I'm neither trained nor experienced in sys. admin.  I've exhausted the help I can
> get from
>  the printer's manual (media and web site).  Any help you can give will be
> appreciated. 
The first specific "symptom" was this in "/var/log/messages":

May 13 16:26:13 c-69-138-198-76 colord: Device added: cups-Xerox_WorkCentre_6015NI
May 13 16:26:14 c-69-138-198-76 cupsd[625]: p11-kit: couldn't open config file:
/root/.pkcs11/pkcs11.conf: Permission denied

This was solved by changing the permissions for "/root/" to 770 (drwxrwx---).

From this point on, Ed Greshko worked with me off-line to solve this.  The next symptom to
appear was in "var/log/cups/errorD [21/May/2013:18:24:12 -0400] [Job 21]
Xerox_WorkCentre_6015NI: error while loading shared libraries: libcups.so.2: cannot open
shared object file: No such file or directory

D [21/May/2013:18:24:12 -0400] [Job 21] Xerox_WorkCentre_6015NI: error while loading
shared libraries: libcups.so.2: cannot open shared object file: No such file or directory
D [21/May/2013:18:24:12 -0400] [Job 21] Sent 0 bytes...

One probable cause was that I (probably, I don't clearly remember) used
"rpm" rather than "yum" to install Xerox's driver.  Another part
of the problem was that Xerox's driver used 32-bit libraries, and my system is a
64-bit system.  This was fixed by installing the 32-bit library for
"libcups.so.2":

"yum install cups-libs*i686"

I still couldn't print.  But I noticed alerts from SELinux.  The SELinux Alert Browser
said:

SELinux has detected a problem.
The source process: xrhk2ap
Attempted this access: execmod
On this file: /usr/lib/xrhk1acl.so

The SETroubleshoot Details Window said:

SELinux is preventing xrhk2ap from execmod access on the file /usr/lib/xrhk1acl.so.
***** Plugin allow_execmod (91.4 confidence) suggests **********************

If you want to allow xrhk2ap to have execmod access on the xrhk1acl.so file
Then you need to change the label on '/usr/lib/xrhk1acl.so'
Do
# semanage fcontext -a -t textrel_shlib_t '/usr/lib/xrhk1acl.so'
# restorecon -v '/usr/lib/xrhk1acl.so'

[... snip ...]

This was fixed by entering the two suggested commands:

semanage fcontext -a -t textrel_shlib_t '/usr/lib/xrhk1acl.so'
restorecon -v '/usr/lib/xrhk1acl.so'

This fixed the problem.  I was then able to print.

I thank Joe, Richard, and others for helping or trying to help.  I especially thank Ed for
his help, and successfully coaching me to being able to print.

Bill.

no printout, but no other hint of error. F18. [SOLVED]

[Daniel J Walsh]

-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1

On 05/31/2013 06:51 PM, William Mattison wrote:
>  [the previous version of this was sent by mistake; I intended to
> "Save
>  draft".]
>  
>  
> > When I try to print anything out, I get no printout.  Even a test page
> > does not come out. But no indication of trouble shows up on the monitor,
> > and no indication of trouble on the printer's display.  I did download
> > and install the driver.  cups gives no hint of trouble that I recognize.
> > If I restart the system and boot up with Windows 7 home, I do get
> > printouts.
> > 
> > The printer is a Xerox WorkCentre 6015ni, I'm using Fedora-18, 64-bit,
> > and the printer is connected to the system via usb bus.  This is a
> > stand-alone home desktop.
> > 
> > I'm neither trained nor experienced in sys. admin.  I've exhausted the
> > help I can get from the printer's manual (media and web site).  Any help
> > you can give will be appreciated.
>  
>  The first specific "symptom" was this in "/var/log/messages":
>  
>  May 13 16:26:13 c-69-138-198-76 colord: Device added:
>  cups-Xerox_WorkCentre_6015NI May 13 16:26:14 c-69-138-198-76 cupsd[625]:
>  p11-kit: couldn't open config file: /root/.pkcs11/pkcs11.conf: Permission
>  denied
>  
>  This was solved by changing the permissions for "/root/" to 770
>  (drwxrwx---).
>  
>  From this point on, Ed Greshko worked with me off-line to solve this.  The
>  next symptom to appear was in "var/log/cups/errorD [21/May/2013:18:24:12
>  -0400] [Job 21] Xerox_WorkCentre_6015NI: error while loading shared
>  libraries: libcups.so.2: cannot open shared object file: No such file or
>  directory
>  
>  D [21/May/2013:18:24:12 -0400] [Job 21] Xerox_WorkCentre_6015NI: error
>  while loading shared libraries: libcups.so.2: cannot open shared object
>  file: No such file or directory D [21/May/2013:18:24:12 -0400] [Job 21]
>  Sent 0 bytes...
>  
>  One probable cause was that I (probably, I don't clearly remember) used
>  "rpm" rather than "yum" to install Xerox's driver.  Another part
> of the
>  problem was that Xerox's driver used 32-bit libraries, and my system is a
>  64-bit system.  This was fixed by installing the 32-bit library for
>  "libcups.so.2":
>  
>  "yum install cups-libs*i686"
>  
>  I still couldn't print.  But I noticed alerts from SELinux.  The SELinux
>  Alert Browser said:
>  
>  SELinux has detected a problem. The source process: xrhk2ap Attempted this
>  access: execmod On this file: /usr/lib/xrhk1acl.so
>  
>  The SETroubleshoot Details Window said:
>  
>  SELinux is preventing xrhk2ap from execmod access on the file
>  /usr/lib/xrhk1acl.so. ***** Plugin allow_execmod (91.4 confidence) suggests
>  **********************
>  
>  If you want to allow xrhk2ap to have execmod access on the xrhk1acl.so
>  file Then you need to change the label on '/usr/lib/xrhk1acl.so' Do #
>  semanage fcontext -a -t textrel_shlib_t '/usr/lib/xrhk1acl.so' # restorecon
>  -v '/usr/lib/xrhk1acl.so'
>  
>  [... snip ...]
>  
>  This was fixed by entering the two suggested commands:
>  
>  semanage fcontext -a -t textrel_shlib_t '/usr/lib/xrhk1acl.so' restorecon
>  -v '/usr/lib/xrhk1acl.so'
>  
>  This fixed the problem.  I was then able to print.
>  
>  I thank Joe, Richard, and others for helping or trying to help.  I
>  especially thank Ed for his help, and successfully coaching me to being
>  able to print.
>  
>  Bill.
>   
You might want to open a bugzilla with Xerox to fix the way they build their
libraries, with PIC flags.
> -----BEGIN PGP SIGNATURE-----
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> Comment: Using GnuPG with Thunderbird - http://www.enigmail.net/
>
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no printout, but no other hint of error. F18. [SOLVED]

[William Mattison]

Hi Daniel,

>  You might want to open a bugzilla with Xerox to fix the way they
> build their
>  libraries, with PIC flags. 

I looked and searched the Xerox web site.  I found neither Bugzilla nor any other
bug-reporting page/link.  How do I do as you suggest?

thanks,
Bill.

no printout, but no other hint of error. F18. [SOLVED]

[Daniel J Walsh]

-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1

On 06/03/2013 04:41 PM, William Mattison wrote:
>  Hi Daniel,
>  
> > You might want to open a bugzilla with Xerox to fix the way they build
> > their libraries, with PIC flags.
>  
>  I looked and searched the Xerox web site.  I found neither Bugzilla nor
>  any other bug-reporting page/link.  How do I do as you suggest?
>  
>  thanks, Bill.
>  
>  
>  
>   
No idea, I would guess you could send an email to their support contact person.
> -----BEGIN PGP SIGNATURE-----
> Version: GnuPG v1.4.13 (GNU/Linux)
> Comment: Using GnuPG with Thunderbird - http://www.enigmail.net/
>
> iEYEARECAAYFAlGtAgwACgkQrlYvE4MpobOTKQCeM20ZKu6uY6CkLgbz7uYfotUi
> QpoAnj72w61GIOTfaFd3KaAP2gT0NI6e
> =57Vm
> -----END PGP SIGNATURE-----

no printout, but no other hint of error. F18. [SOLVED]

[Ed Greshko]

On 06/04/13 04:52, Daniel J Walsh wrote:
>  On 06/03/2013 04:41 PM, William Mattison wrote:
>  > Hi Daniel,
>
>  >> You might want to open a bugzilla with Xerox to fix the way they build
>  >> their libraries, with PIC flags.
>
>  > I looked and searched the Xerox web site.  I found neither Bugzilla nor
>  > any other bug-reporting page/link.  How do I do as you suggest?
>
>  > thanks, Bill.
>
>
>
>
>  No idea, I would guess you could send an email to their support contact person. 
He should go here....

http://www.xerox.com/about-xerox/contact-us/enus.html#tech_support

-- 
The only thing worse than a poorly asked question is a cryptic answer.

no printout, but no other hint of error. F18. [SOLVED] [CLOSED]

[William Mattison]

>  You might want to open a bugzilla with Xerox to fix the way they
> build their
>  libraries, with PIC flags. 
Done.  The second line engineer gave me the sense that it's very unlikely that they
will implement the requested fix.  He said that Fedora and Redhat each account for less
than 0.1% of the calls that the support line gets.  So Xerox very probably will not see an
adequate business case for giving Fedora and Redhat issues any attention.

I also put in an enhancement request to have the ppd file support manual duplex, as the
Xerox windows driver does.  Same answer.

I was also told that Xerox is getting a lot of requests for 64-bit drivers, and that is
getting Xerox's attention, but the engineer seemed to think that won't happen
until next year.

Bill.

no printout, but no other hint of error. F18. [SOLVED] [CLOSED]

[Daniel J Walsh]

-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1

On 06/05/2013 11:21 AM, William Mattison wrote:
>  
> > You might want to open a bugzilla with Xerox to fix the way they build
> > their libraries, with PIC flags.
>  
>  Done.  The second line engineer gave me the sense that it's very unlikely
>  that they will implement the requested fix.  He said that Fedora and Redhat
>  each account for less than 0.1% of the calls that the support line gets.
>  So Xerox very probably will not see an adequate business case for giving
>  Fedora and Redhat issues any attention.
>  
>  I also put in an enhancement request to have the ppd file support manual
>  duplex, as the Xerox windows driver does.  Same answer.
>  
>  I was also told that Xerox is getting a lot of requests for 64-bit drivers,
>  and that is getting Xerox's attention, but the engineer seemed to think
>  that won't happen until next year.
>  
>  Bill.
>  
>  
>   
great thanks.
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