Problem setting up printer on FC3

[Adam Mercer]

Hi

Just installed FC3 and I am having some problems setting up my
printer, a Lexmark Optra E312. On running system-config-printer, I
click on New, a little box pops up saying "Loading Printer Information
Please Wait..." and then disappears.  Then the egg timer mouse cursors
just sits there and the setup program does nothing.

Running system-config-printer from the command line I get the following error

[ram@skymoo ~]$ system-config-printer
sh: line 1:  5375 Segmentation fault      perl -e
'ioctl(STDIN,0x84005001,$result);print $result' 2>/dev/null
</dev/usb/lp0
Traceback (most recent call last):
  File "/usr/share/printconf/util/queueTree.py", line 580, in new_button_clicked
    self.addQueue.addQueueDruid ()
  File "/usr/share/printconf/util/addQueue.py", line 248, in addQueueDruid
    self.populate_device_view ()
  File "/usr/share/printconf/util/addQueue.py", line 468, in
populate_device_view
    self.local_devs = self.parent.conf.scan_local_printer_devices (force)
  File "/usr/share/printconf/util/printconf_conf.py", line 1265, in
scan_local_printer_devices
    local_printer_devices.device_dict[dev].update(autodetect_usb_printer(dev,
i))
  File "/usr/share/printconf/util/printconf_conf.py", line 1392, in
autodetect_usb_printer
    return { "auto" : auto }
UnboundLocalError: local variable 'auto' referenced before assignment

and running system-config-printer-tui from the command line I get the following

[ram@skymoo ~]$ system-config-printer-tui
Initializing alchemist edit environment ...
Initializing linux printing database ...
Traceback (most recent call last):
  File "/usr/sbin/system-config-printer-tui", line 8, in ?
    printconf_tui.startup_and_find_cmd()
  File "/usr/share/printconf/util/printconf_tui.py", line 2412, in
startup_and_find_cmd
    main.cmd_handlers[cmd]()
  File "/usr/share/printconf/util/printconf_tui.py", line 1993, in tui_main_run
    qld_run()
  File "/usr/share/printconf/util/printconf_tui.py", line 1857, in qld_run
    if nqd_run():
  File "/usr/share/printconf/util/printconf_tui.py", line 157, in nqd_run
    nqd_typedata_run()
  File "/usr/share/printconf/util/printconf_tui.py", line 405, in
nqd_typedata_run
    nqd.typedata.handlers[nqd.queue_type_space]()
  File "/usr/share/printconf/util/printconf_tui.py", line 422, in
nqd_typedata_local_run
    local_devices = scan_local_printer_devices(force = 1)
  File "/usr/share/printconf/util/printconf_conf.py", line 1265, in
scan_local_printer_devices
    local_printer_devices.device_dict[dev].update(autodetect_usb_printer(dev,
i))
  File "/usr/share/printconf/util/printconf_conf.py", line 1392, in
autodetect_usb_printer
    return { "auto" : auto }

Any one have any ideas what is going wrong here and how to fix it?

Cheers

Adam

[Bob Chiodini]

On Tue, 2004-11-23 at 17:28, Adam Mercer wrote:
> Hi
>
> Just installed FC3 and I am having some problems setting up my
> printer, a Lexmark Optra E312. On running system-config-printer, I
> click on New, a little box pops up saying "Loading Printer Information
> Please Wait..." and then disappears.  Then the egg timer mouse cursors
> just sits there and the setup program does nothing.
>
> Running system-config-printer from the command line I get the following error
>
> [ram@skymoo ~]$ system-config-printer
> sh: line 1:  5375 Segmentation fault      perl -e
> 'ioctl(STDIN,0x84005001,$result);print $result' 2>/dev/null
> </dev/usb/lp0
> Traceback (most recent call last):
>   File "/usr/share/printconf/util/queueTree.py", line 580, in new_button_clicked
>     self.addQueue.addQueueDruid ()
>   File "/usr/share/printconf/util/addQueue.py", line 248, in addQueueDruid
>     self.populate_device_view ()
>   File "/usr/share/printconf/util/addQueue.py", line 468, in
> populate_device_view
>     self.local_devs = self.parent.conf.scan_local_printer_devices (force)
>   File "/usr/share/printconf/util/printconf_conf.py", line 1265, in
> scan_local_printer_devices
>     local_printer_devices.device_dict[dev].update(autodetect_usb_printer(dev,
> i))
>   File "/usr/share/printconf/util/printconf_conf.py", line 1392, in
> autodetect_usb_printer
>     return { "auto" : auto }
> UnboundLocalError: local variable 'auto' referenced before assignment
>
> and running system-config-printer-tui from the command line I get the following
>
> [ram@skymoo ~]$ system-config-printer-tui
> Initializing alchemist edit environment ...
> Initializing linux printing database ...
> Traceback (most recent call last):
>   File "/usr/sbin/system-config-printer-tui", line 8, in ?
>     printconf_tui.startup_and_find_cmd()
>   File "/usr/share/printconf/util/printconf_tui.py", line 2412, in
> startup_and_find_cmd
>     main.cmd_handlers[cmd]()
>   File "/usr/share/printconf/util/printconf_tui.py", line 1993, in tui_main_run
>     qld_run()
>   File "/usr/share/printconf/util/printconf_tui.py", line 1857, in qld_run
>     if nqd_run():
>   File "/usr/share/printconf/util/printconf_tui.py", line 157, in nqd_run
>     nqd_typedata_run()
>   File "/usr/share/printconf/util/printconf_tui.py", line 405, in
> nqd_typedata_run
>     nqd.typedata.handlers[nqd.queue_type_space]()
>   File "/usr/share/printconf/util/printconf_tui.py", line 422, in
> nqd_typedata_local_run
>     local_devices = scan_local_printer_devices(force = 1)
>   File "/usr/share/printconf/util/printconf_conf.py", line 1265, in
> scan_local_printer_devices
>     local_printer_devices.device_dict[dev].update(autodetect_usb_printer(dev,
> i))
>   File "/usr/share/printconf/util/printconf_conf.py", line 1392, in
> autodetect_usb_printer
>     return { "auto" : auto }
>
> Any one have any ideas what is going wrong here and how to fix it?
>
> Cheers
>
> Adam

Adam,

No idea, but you can get at the printer configuration thru cups' web
interface at http://localhost:631.  Go to manage printers and click the
Add Printer button.  Use root when requested.

BTW:  There was some traffic on one of the Fedora lists yesterday
indicating that problems with system-config-printer running on some
H/W.  It was not very specific, but there may be something in the
archives.

Bob...

[Sam Williams]

On Wed, 2004-11-24 at 06:44 -0500, Bob Chiodini wrote:
> On Tue, 2004-11-23 at 17:28, Adam Mercer wrote:
> > Hi
> >
> > Just installed FC3 and I am having some problems setting up my
> > printer, a Lexmark Optra E312. On running system-config-printer, I
> > click on New, a little box pops up saying "Loading Printer Information
> > Please Wait..." and then disappears.  Then the egg timer mouse cursors
> > just sits there and the setup program does nothing.
> >
> > Running system-config-printer from the command line I get the following error
> >
> > [ram@skymoo ~]$ system-config-printer
> > sh: line 1:  5375 Segmentation fault      perl -e
> > 'ioctl(STDIN,0x84005001,$result);print $result' 2>/dev/null
> > </dev/usb/lp0
> > Traceback (most recent call last):
> >   File "/usr/share/printconf/util/queueTree.py", line 580, in new_button_clicked
> >     self.addQueue.addQueueDruid ()
> >   File "/usr/share/printconf/util/addQueue.py", line 248, in addQueueDruid
> >     self.populate_device_view ()
> >   File "/usr/share/printconf/util/addQueue.py", line 468, in
> > populate_device_view
> >     self.local_devs = self.parent.conf.scan_local_printer_devices (force)
> >   File "/usr/share/printconf/util/printconf_conf.py", line 1265, in
> > scan_local_printer_devices
> >     local_printer_devices.device_dict[dev].update(autodetect_usb_printer(dev,
> > i))
> >   File "/usr/share/printconf/util/printconf_conf.py", line 1392, in
> > autodetect_usb_printer
> >     return { "auto" : auto }
> > UnboundLocalError: local variable 'auto' referenced before assignment
> >
> > and running system-config-printer-tui from the command line I get the following
> >
> > [ram@skymoo ~]$ system-config-printer-tui
> > Initializing alchemist edit environment ...
> > Initializing linux printing database ...
> > Traceback (most recent call last):
> >   File "/usr/sbin/system-config-printer-tui", line 8, in ?
> >     printconf_tui.startup_and_find_cmd()
> >   File "/usr/share/printconf/util/printconf_tui.py", line 2412, in
> > startup_and_find_cmd
> >     main.cmd_handlers[cmd]()
> >   File "/usr/share/printconf/util/printconf_tui.py", line 1993, in tui_main_run
> >     qld_run()
> >   File "/usr/share/printconf/util/printconf_tui.py", line 1857, in qld_run
> >     if nqd_run():
> >   File "/usr/share/printconf/util/printconf_tui.py", line 157, in nqd_run
> >     nqd_typedata_run()
> >   File "/usr/share/printconf/util/printconf_tui.py", line 405, in
> > nqd_typedata_run
> >     nqd.typedata.handlers[nqd.queue_type_space]()
> >   File "/usr/share/printconf/util/printconf_tui.py", line 422, in
> > nqd_typedata_local_run
> >     local_devices = scan_local_printer_devices(force = 1)
> >   File "/usr/share/printconf/util/printconf_conf.py", line 1265, in
> > scan_local_printer_devices
> >     local_printer_devices.device_dict[dev].update(autodetect_usb_printer(dev,
> > i))
> >   File "/usr/share/printconf/util/printconf_conf.py", line 1392, in
> > autodetect_usb_printer
> >     return { "auto" : auto }
> >
> > Any one have any ideas what is going wrong here and how to fix it?
> >
> > Cheers
> >
> > Adam

Adam it looks like the underlying python code that is used to autodetect
the usb printer has what looks to be a syntax problem. I would suspect
that isn't the case, but that is the indication. BTW, both the gui and
tui based sysconfig-printer  tools will use the same python code, so
there generally won't be much difference in behavior.

Since the OS was installed have you tried to up2date / yum / apt-get any
upgrades. I don't specifically recall seeing this error anywhere, but
you should try that first to see if there was a bug fix reported and
fixed. If there has been no correction for the problem you will want to
report the problem in bugzilla for the developers to consider. Make sure
you add all hardware and software information that you can provide.

Good Luck.....

[Tim Waugh]

On Wed, Nov 24, 2004 at 08:28:40AM -0600, Sam Williams wrote:
> > > [ram@skymoo ~]$ system-config-printer
> > > sh: line 1:  5375 Segmentation fault      perl -e
> > > 'ioctl(STDIN,0x84005001,$result);print $result' 2>/dev/null
> > > </dev/usb/lp0

[...]
> Adam it looks like the underlying python code that is used to autodetect
> the usb printer has what looks to be a syntax problem.

No, that's perl segfaulting, and it's probably due to a kernel oops in
the ioctl it's calling.

Tim.
*/

[Adam Mercer]

On Wed, 24 Nov 2004 08:28:40 -0600, Sam Williams
 wrote:
> > > Just installed FC3 and I am having some problems setting up my
> > > printer, a Lexmark Optra E312. On running system-config-printer, I
> > > click on New, a little box pops up saying "Loading Printer Information
> > > Please Wait..." and then disappears.  Then the egg timer mouse cursors
> > > just sits there and the setup program does nothing.
>
> Adam it looks like the underlying python code that is used to autodetect
> the usb printer has what looks to be a syntax problem. I would suspect
> that isn't the case, but that is the indication. BTW, both the gui and
> tui based sysconfig-printer  tools will use the same python code, so
> there generally won't be much difference in behavior.
>
> Since the OS was installed have you tried to up2date / yum / apt-get any
> upgrades. I don't specifically recall seeing this error anywhere, but
> you should try that first to see if there was a bug fix reported and
> fixed. If there has been no correction for the problem you will want to
> report the problem in bugzilla for the developers to consider. Make sure
> you add all hardware and software information that you can provide.

Hi

The following morning from sending that email I logged in and was
greeted by a pop-up telling me that eggcups had crashed (along with
gnome-volume-manager, or something like that) and did I want to
restart the application. No matter how many times I clicked on the
restart application button the pop-up kept coming back.

After a through look on the gnome bugzilla I found the following

http://bugzilla-test.gnome.org/show_bug.cgi?id=151307

specially comment 13 (prelink /usr/lib/libdbus*so), running this
solved both problems that I was having. system-config-printer now
works fine.

Thanks for all the help and suggestions.

Cheers

Adam

[Tim Waugh]

On Tue, Nov 23, 2004 at 10:28:19PM +0000, Adam Mercer wrote:
> Hi
>
> Just installed FC3 and I am having some problems setting up my
> printer, a Lexmark Optra E312. On running system-config-printer, I
> click on New, a little box pops up saying "Loading Printer Information
> Please Wait..." and then disappears.  Then the egg timer mouse cursors
> just sits there and the setup program does nothing.
>
> Running system-config-printer from the command line I get the following error
>
> [ram@skymoo ~]$ system-config-printer
> sh: line 1:  5375 Segmentation fault      perl -e
> 'ioctl(STDIN,0x84005001,$result);print $result' 2>/dev/null
> </dev/usb/lp0

What does 'dmesg' show?  Looks like the kernel oopsed to me.

Tim.
*/

[Adam Mercer]

On Wed, 24 Nov 2004 12:05:54 +0000, Tim Waugh  wrote:
> On Tue, Nov 23, 2004 at 10:28:19PM +0000, Adam Mercer wrote:
> > Just installed FC3 and I am having some problems setting up my
> > printer, a Lexmark Optra E312. On running system-config-printer, I
> > click on New, a little box pops up saying "Loading Printer Information
> > Please Wait..." and then disappears.  Then the egg timer mouse cursors
> > just sits there and the setup program does nothing.
> >
> > Running system-config-printer from the command line I get the following error
> >
> > [ram@skymoo ~]$ system-config-printer
> > sh: line 1:  5375 Segmentation fault      perl -e
> > 'ioctl(STDIN,0x84005001,$result);print $result' 2>/dev/null
> > </dev/usb/lp0
>
> What does 'dmesg' show?  Looks like the kernel oopsed to me.

Hi

This is going back about a month, but I've started having the same
problem again.

When I get the error from system-config-printer, the only messages in
dmesg are regarding hits from my firewall.

Any idea where else to look?

Cheers

Adam

[Tim Waugh]

On Tue, Dec 21, 2004 at 09:48:56PM +0000, Adam Mercer wrote:
> > > [ram@skymoo ~]$ system-config-printer
> > > sh: line 1:  5375 Segmentation fault      perl -e
> > > 'ioctl(STDIN,0x84005001,$result);print $result' 2>/dev/null
> > > </dev/usb/lp0
> >
> > What does 'dmesg' show?  Looks like the kernel oopsed to me.
>
> Hi
>
> This is going back about a month, but I've started having the same
> problem again.
>
> When I get the error from system-config-printer, the only messages in
> dmesg are regarding hits from my firewall.

Well, does that command also fail when you run it directly as root?:

perl -e 'ioctl(STDIN,0x84005001,$result);print $result' </dev/usb/lp0

Tim.
*/

[Adam Mercer]

On Wed, 22 Dec 2004 09:08:38 +0000, Tim Waugh  wrote:

Tim
> Well, does that command also fail when you run it directly as root?:
>
> perl -e 'ioctl(STDIN,0x84005001,$result);print $result' </dev/usb/lp0

[root@skymoo ~]# perl -e 'ioctl(STDIN,0x84005001,$result);print
$result' </dev/usb/lp0
Segmentation fault

Yes, this is with kernel-2.6.9-1.681_FC3, the same also happens with a
home brew 2.6.9-ac16

Cheers

Adam

[Tim Waugh]

On Wed, Dec 22, 2004 at 06:53:35PM +0000, Adam Mercer wrote:
> On Wed, 22 Dec 2004 09:08:38 +0000, Tim Waugh  wrote:
>
> Tim
> > Well, does that command also fail when you run it directly as root?:
> >
> > perl -e 'ioctl(STDIN,0x84005001,$result);print $result' </dev/usb/lp0
>
> [root@skymoo ~]# perl -e 'ioctl(STDIN,0x84005001,$result);print
> $result' </dev/usb/lp0
> Segmentation fault
>
> Yes, this is with kernel-2.6.9-1.681_FC3, the same also happens with a
> home brew 2.6.9-ac16

Well, that really looks like a kernel oops.  Sure there's not one in
dmesg output?  I don't really know what else would cause that.

You could try 'ulimit -c unlimited' and run gdb on /usr/bin/perl and
the resulting core file; that might give more clues.

Tim.
*/

[Adam Mercer]

On Thu, 23 Dec 2004 11:20:28 +0000, Tim Waugh  wrote:
> Well, that really looks like a kernel oops.  Sure there's not one in
> dmesg output?  I don't really know what else would cause that.

No, there is no message from the kernel at all. The only messages
regarding this is

ohci_hcd 0000:00:02.1: wakeup
usb 3-2: new full speed USB device using address 2
drivers/usb/class/usblp.c: usblp0: USB Bidirectional printer dev 2 if
0 alt 0 proto 2 vid 0x043D pid 0x000C
usbcore: registered new driver usblp
drivers/usb/class/usblp.c: v0.13: USB Printer Device Class driver

when I switch the printer on
> You could try 'ulimit -c unlimited' and run gdb on /usr/bin/perl and
> the resulting core file; that might give more clues.

[root@skymoo ~]# gdb /usr/bin/perl core.7388
GNU gdb Red Hat Linux (6.1post-1.20040607.43rh)
Copyright 2004 Free Software Foundation, Inc.
GDB is free software, covered by the GNU General Public License, and you are
welcome to change it and/or distribute copies of it under certain conditions.
Type "show copying" to see the conditions.
There is absolutely no warranty for GDB.  Type "show warranty" for details.
This GDB was configured as "i386-redhat-linux-gnu"...(no debugging
symbols found)...Using host libthread_db library
"/lib/tls/libthread_db.so.1".

Reading symbols from shared object read from target memory...(no
debugging symbols found)...done.
Loaded system supplied DSO at 0xffffe000
Core was generated by `perl -e ioctl(STDIN,0x84005001,$result);print
$result'.
Program terminated with signal 6, Aborted.

warning: svr4_current_sos: Can't read pathname for load map: Input/output error

Reading symbols from
/usr/lib/perl5/5.8.5/i386-linux-thread-multi/CORE/libperl.so...(no
debugging symbols found)...done.
Loaded symbols for /usr/lib/perl5/5.8.5/i386-linux-thread-multi/CORE/libperl.so
Reading symbols from /lib/libnsl.so.1...(no debugging symbols found)...done.
Loaded symbols for /lib/libnsl.so.1
Reading symbols from /lib/libdl.so.2...(no debugging symbols found)...done.
Loaded symbols for /lib/libdl.so.2
Reading symbols from /lib/tls/libm.so.6...(no debugging symbols found)...done.
Loaded symbols for /lib/tls/libm.so.6
Reading symbols from /lib/libcrypt.so.1...(no debugging symbols found)...done.
Loaded symbols for /lib/libcrypt.so.1
Reading symbols from /lib/libutil.so.1...(no debugging symbols found)...done.
Loaded symbols for /lib/libutil.so.1
Reading symbols from /lib/tls/libpthread.so.0...(no debugging symbols
found)...done.
Loaded symbols for /lib/tls/libpthread.so.0
Reading symbols from /lib/tls/libc.so.6...(no debugging symbols found)...done.
Loaded symbols for /lib/tls/libc.so.6
Reading symbols from /lib/ld-linux.so.2...(no debugging symbols found)...done.
Loaded symbols for /lib/ld-linux.so.2
#0  0xffffe410 in __kernel_vsyscall ()
(gdb)

Cheers

Adam

[Tim Waugh]

On Thu, Dec 23, 2004 at 11:37:52AM +0000, Adam Mercer wrote:
> [root@skymoo ~]# gdb /usr/bin/perl core.7388

[...]
> #0  0xffffe410 in __kernel_vsyscall ()
> (gdb)

What does 'bt' say at that point?

Tim.
*/

[Adam Mercer]

On Fri, 24 Dec 2004 11:12:27 +0000, Tim Waugh  wrote:
> > [root@skymoo ~]# gdb /usr/bin/perl core.7388
>
> [...]
> > #0  0xffffe410 in __kernel_vsyscall ()
> > (gdb)
>
> What does 'bt' say at that point?

(gdb) bt
#0  0xffffe410 in __kernel_vsyscall ()
#1  0x46a49955 in raise () from /lib/tls/libc.so.6
#2  0x46a4b319 in abort () from /lib/tls/libc.so.6
#3  0x46a7cf9a in __libc_message () from /lib/tls/libc.so.6
#4  0x46a840c6 in _int_malloc () from /lib/tls/libc.so.6
#5  0x46a85135 in _int_realloc () from /lib/tls/libc.so.6
#6  0x46a862a6 in realloc () from /lib/tls/libc.so.6
#7  0x474c892c in Perl_safesysrealloc ()
   from /usr/lib/perl5/5.8.5/i386-linux-thread-multi/CORE/libperl.so
#8  0x474e8486 in Perl_sv_grow ()
   from /usr/lib/perl5/5.8.5/i386-linux-thread-multi/CORE/libperl.so
#9  0x474f6459 in Perl_sv_catpvn_flags ()
   from /usr/lib/perl5/5.8.5/i386-linux-thread-multi/CORE/libperl.so
#10 0x474f31bd in Perl_sv_vcatpvfn ()
   from /usr/lib/perl5/5.8.5/i386-linux-thread-multi/CORE/libperl.so
#11 0x474f48dc in Perl_sv_vsetpvfn ()
   from /usr/lib/perl5/5.8.5/i386-linux-thread-multi/CORE/libperl.so
#12 0x474c7e89 in Perl_vmess ()
   from /usr/lib/perl5/5.8.5/i386-linux-thread-multi/CORE/libperl.so
#13 0x474c804e in Perl_vdie ()
   from /usr/lib/perl5/5.8.5/i386-linux-thread-multi/CORE/libperl.so
#14 0x474c8661 in Perl_die ()
   from /usr/lib/perl5/5.8.5/i386-linux-thread-multi/CORE/libperl.so
---Type <return> to continue, or q <return> to quit---
#15 0x475221f9 in Perl_pp_ioctl ()
   from /usr/lib/perl5/5.8.5/i386-linux-thread-multi/CORE/libperl.so
#16 0x474c5e1d in Perl_runops_debug ()
   from /usr/lib/perl5/5.8.5/i386-linux-thread-multi/CORE/libperl.so
#17 0x47477c41 in perl_run ()
   from /usr/lib/perl5/5.8.5/i386-linux-thread-multi/CORE/libperl.so
#18 0x080493a2 in main ()
(gdb)

Cheers

Adam

On Tue, Dec 21, 2004 at 09:48:56PM +0000, Adam Mercer wrote:
> On Wed, 24 Nov 2004 12:05:54 +0000, Tim Waugh  wrote:
> > On Tue, Nov 23, 2004 at 10:28:19PM +0000, Adam Mercer wrote:
> > > Just installed FC3 and I am having some problems setting up my
> > > printer, a Lexmark Optra E312. On running system-config-printer, I
> > > click on New, a little box pops up saying "Loading Printer Information
> > > Please Wait..." and then disappears.  Then the egg timer mouse cursors
> > > just sits there and the setup program does nothing.
> > >
> > > Running system-config-printer from the command line I get the following error
> > >
> > > [ram@skymoo ~]$ system-config-printer
> > > sh: line 1:  5375 Segmentation fault      perl -e
> > > 'ioctl(STDIN,0x84005001,$result);print $result' 2>/dev/null
> > > </dev/usb/lp0
> >
> > What does 'dmesg' show?  Looks like the kernel oopsed to me.
>
> Hi
>
> This is going back about a month, but I've started having the same
> problem again.
>
> When I get the error from system-config-printer, the only messages in
> dmesg are regarding hits from my firewall.
>
> Any idea where else to look?
>
> Cheers
>
> Adam

Being simple minded I would try to run printconf-tui (if that still
exists in FC3) and see what happens.

[Adam Mercer]

On Wed, 22 Dec 2004 05:56:01 -0600, [e-mail]
 wrote:
> Being simple minded I would try to run printconf-tui (if that still
> exists in FC3) and see what happens.

the same.

Cheers

Adam