I sent in a report to CNN about the video problem and this is what I got back.
.....Brian
---------- Forwarded message ---------- Date: Tue, 3 Jul 2007 11:21:08 -0400 (EDT) From: CNNMemberServices2@turner.com Subject: TSI Helpdesk Ticket: 33524
If you are having trouble viewing CNN Video (http://www.cnn.com/video/) then try removing Flash and reinstalling it.
* To uninstall please use the following link for instructions: http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_14157&slice...
* Once done uninstalling, use the following link to reinstall Flash: http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=Shockwa...
If you are having trouble viewing video through the Live Video player and you have installed the suggested plugins then you might try reinstalling your Windows Media Player and your Flash Player (use the steps above).
Go here to download an install file for Windows Media Player: http://www.microsoft.com/windows/windowsmedia/download/AllDownloads.aspx?dis...
Then use the following steps to optimize Windows Media Player: * Launch Windows Media player -> click tools, then options -> click the Performance tab -> Under Connection Speed click the "Choose connection speed" radio button and then select the speed that corresponds with the internet connection you have.
* At the bottom of the Performance tab look at the Video Acceleration setting. Make sure it's all the way over to "Full". (If you are using Windows Media Player 11, then it should default to the "Full" setting)
If you are still receiving no video after doing the above steps try the following: * Clear all temporary internet files and cookies (CNN related) from your browser. * Restart your PC
CNN.com Support
---------------------------------- Summary: Email Submission
On Wed, 2007-07-04 at 11:27 -0300, bdk@unb.ca wrote:
I sent in a report to CNN about the video problem and this is what I got back.
.....Brian
resistance is futile you will be assimilated
---------- Forwarded message ---------- Date: Tue, 3 Jul 2007 11:21:08 -0400 (EDT) From: CNNMemberServices2@turner.com Subject: TSI Helpdesk Ticket: 33524
If you are having trouble viewing CNN Video (http://www.cnn.com/video/) then try removing Flash and reinstalling it.
- To uninstall please use the following link for instructions:
http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_14157&slice...
- Once done uninstalling, use the following link to reinstall Flash: http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=Shockwa...
If you are having trouble viewing video through the Live Video player and you have installed the suggested plugins then you might try reinstalling your Windows Media Player and your Flash Player (use the steps above).
Go here to download an install file for Windows Media Player: http://www.microsoft.com/windows/windowsmedia/download/AllDownloads.aspx?dis...
Then use the following steps to optimize Windows Media Player:
Launch Windows Media player -> click tools, then options -> click the Performance tab -> Under Connection Speed click the "Choose connection speed" radio button and then select the speed that corresponds with the internet connection you have.
At the bottom of the Performance tab look at the Video Acceleration setting. Make sure it's all the way over to "Full". (If you are using Windows Media Player 11, then it should default to the "Full" setting)
If you are still receiving no video after doing the above steps try the following:
- Clear all temporary internet files and cookies (CNN related) from your browser.
- Restart your PC
CNN.com Support
Summary: Email Submission
on 7/4/2007 7:35 AM, Andrew Kelly wrote:
On Wed, 2007-07-04 at 11:27 -0300, bdk@unb.ca wrote:
I sent in a report to CNN about the video problem and this is what I got back.
.....Brian
resistance is futile you will be assimilated
---------- Forwarded message ---------- Date: Tue, 3 Jul 2007 11:21:08 -0400 (EDT) From: CNNMemberServices2@turner.com Subject: TSI Helpdesk Ticket: 33524
If you are having trouble viewing CNN Video (http://www.cnn.com/video/) then try removing Flash and reinstalling it.
- To uninstall please use the following link for instructions:
http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_14157&slice...
- Once done uninstalling, use the following link to reinstall Flash: http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=Shockwa...
If you are having trouble viewing video through the Live Video player and you have installed the suggested plugins then you might try reinstalling your Windows Media Player and your Flash Player (use the steps above).
Go here to download an install file for Windows Media Player: http://www.microsoft.com/windows/windowsmedia/download/AllDownloads.aspx?dis...
Then use the following steps to optimize Windows Media Player:
Launch Windows Media player -> click tools, then options -> click the Performance tab -> Under Connection Speed click the "Choose connection speed" radio button and then select the speed that corresponds with the internet connection you have.
At the bottom of the Performance tab look at the Video Acceleration setting. Make sure it's all the way over to "Full". (If you are using Windows Media Player 11, then it should default to the "Full" setting)
If you are still receiving no video after doing the above steps try the following:
- Clear all temporary internet files and cookies (CNN related) from your browser.
- Restart your PC
CNN.com Support
Summary: Email Submission
What kind of answer were you expecting? ;-)
Using the latest flash plugin and the user-agent-switcher extension, set to Netscape on Vista, will allow CNN videos to play.
David Boles wrote:
on 7/4/2007 7:35 AM, Andrew Kelly wrote:
On Wed, 2007-07-04 at 11:27 -0300, bdk@unb.ca wrote:
I sent in a report to CNN about the video problem and this is what I got
...
Then use the following steps to optimize Windows Media Player:
- Launch Windows Media player -> click tools, then options -> click the Performance tab -> Under Connection Speed click the "Choose connection speed" radio button and then select the speed that corresponds with the internet connection you have.
(:{o} ...
Using the latest flash plugin and the user-agent-switcher extension, set to Netscape on Vista, will allow CNN videos to play.
Would you mind mentioning the actual versions and source locations that you have had success with ? Did you use rpm packages or hand compile/scripts installers ?
Thanks, DavidT.
on 7/5/2007 7:39 AM, David Timms wrote:
David Boles wrote:
on 7/4/2007 7:35 AM, Andrew Kelly wrote:
On Wed, 2007-07-04 at 11:27 -0300, bdk@unb.ca wrote:
I sent in a report to CNN about the video problem and this is what I got
...
Then use the following steps to optimize Windows Media Player:
- Launch Windows Media player -> click tools, then options -> click the Performance tab -> Under Connection Speed click the "Choose connection speed" radio button and then select the speed that corresponds with the internet connection you have.
(:{o} ...
Using the latest flash plugin and the user-agent-switcher extension, set to Netscape on Vista, will allow CNN videos to play.
Would you mind mentioning the actual versions and source locations that you have had success with ? Did you use rpm packages or hand compile/scripts installers ?
Sure.
Firefox 2.0.0.4-2 - Rpm from Fedora Flash Player 9.0.31.0 - Rpm from Adobe Firefox extension - user agent switcher 0.6.10 - xpi file from Firefox
David Boles <dgboles <at> gmail.com> writes:
Using the latest flash plugin and the user-agent-switcher extension, set to Netscape on Vista, will allow CNN videos to play.
It does not work for me with the same setup - did you have any special settings in your browser.
on 7/5/2007 9:16 AM, Mike C wrote:
David Boles <dgboles <at> gmail.com> writes:
Using the latest flash plugin and the user-agent-switcher extension, set to Netscape on Vista, will allow CNN videos to play.
It does not work for me with the same setup - did you have any special settings in your browser.
Did you add the icon to the taskbar? Else you can use the entry in the Tools menu.
Did you change from default to Netscape/Vista? The 'button' on the taskbar, if you added it, turns from grey to green.
Then you have to reload the page with Ctrl F5 so that Firefox reports itself again. Or change it *before* you try to view any videos.
This 'user-agent switcher' change does not 'stick'. Firefox goes back goes to reporting itself the original way if you close it. Or you can set it back by hand.
There is no Linux plugin for the 'Live' video feed.
On Thu, 2007-07-05 at 10:26 -0700, David Boles wrote:
on 7/5/2007 9:16 AM, Mike C wrote:
David Boles <dgboles <at> gmail.com> writes:
Using the latest flash plugin and the user-agent-switcher extension, set to Netscape on Vista, will allow CNN videos to play.
It does not work for me with the same setup - did you have any special settings in your browser.
Did you add the icon to the taskbar? Else you can use the entry in the Tools menu.
Did you change from default to Netscape/Vista? The 'button' on the taskbar, if you added it, turns from grey to green.
Then you have to reload the page with Ctrl F5 so that Firefox reports itself again. Or change it *before* you try to view any videos.
This 'user-agent switcher' change does not 'stick'. Firefox goes back goes to reporting itself the original way if you close it. Or you can set it back by hand.
Ok, noow I understand how to use the Netscape/Vista setting and CNN videos work. FoxNews is still all black. -- ======================================================================= "We have the right to survive!" "Not by killing others." -- Deela and Kirk, "Wink of An Eye", stardate 5710.5 ======================================================================= Aaron Konstam telephone: (210) 656-0355 e-mail: akonstam@sbcglobal.net
On Thursday 05 July 2007, Aaron Konstam wrote:
On Thu, 2007-07-05 at 10:26 -0700, David Boles wrote:
on 7/5/2007 9:16 AM, Mike C wrote:
David Boles <dgboles <at> gmail.com> writes:
Using the latest flash plugin and the user-agent-switcher extension, set to Netscape on Vista, will allow CNN videos to play.
It does not work for me with the same setup - did you have any special settings in your browser.
Did you add the icon to the taskbar? Else you can use the entry in the Tools menu.
Did you change from default to Netscape/Vista? The 'button' on the taskbar, if you added it, turns from grey to green.
Then you have to reload the page with Ctrl F5 so that Firefox reports itself again. Or change it *before* you try to view any videos.
This 'user-agent switcher' change does not 'stick'. Firefox goes back goes to reporting itself the original way if you close it. Or you can set it back by hand.
Ok, noow I understand how to use the Netscape/Vista setting and CNN videos work. FoxNews is still all black.
Well, by spoofing cnn as netscape via the UAS, cnn works just fine. Then I opened another tab and reset the UAS to default, went to foxnews and the first video I clicked on worked, video and audio although the audio was 10db louder than cnn's. I've watched several foxnews fab^H^H^Hstories previously today.
--
"We have the right to survive!" "Not by killing others." -- Deela and Kirk, "Wink of An Eye", stardate 5710.5 ======================================================================= Aaron Konstam telephone: (210) 656-0355 e-mail: akonstam@sbcglobal.net
on 7/5/2007 8:44 PM, Gene Heskett wrote:
On Thursday 05 July 2007, Aaron Konstam wrote:
On Thu, 2007-07-05 at 10:26 -0700, David Boles wrote:
on 7/5/2007 9:16 AM, Mike C wrote:
David Boles <dgboles <at> gmail.com> writes:
Using the latest flash plugin and the user-agent-switcher extension, set to Netscape on Vista, will allow CNN videos to play.
It does not work for me with the same setup - did you have any special settings in your browser.
Did you add the icon to the taskbar? Else you can use the entry in the Tools menu.
Did you change from default to Netscape/Vista? The 'button' on the taskbar, if you added it, turns from grey to green.
Then you have to reload the page with Ctrl F5 so that Firefox reports itself again. Or change it *before* you try to view any videos.
This 'user-agent switcher' change does not 'stick'. Firefox goes back goes to reporting itself the original way if you close it. Or you can set it back by hand.
Ok, noow I understand how to use the Netscape/Vista setting and CNN videos work. FoxNews is still all black.
Well, by spoofing cnn as netscape via the UAS, cnn works just fine. Then I opened another tab and reset the UAS to default, went to foxnews and the first video I clicked on worked, video and audio although the audio was 10db louder than cnn's. I've watched several foxnews fab^H^H^Hstories previously today.
Hi Gene,
I am not sure if Firefox reads the config each time that it loads a page. I do not think that it does. But I do know that it reads the config the first time and that it looks to be read again, on certain screen reloads, to make the change(s) work. So I would think that it is still set to 'say Winders' when you load a new video even if you have changed the setting but did not do a full refresh. Again? Not sure.
Several people here have complained to me about this thread. I did not start it, just tried to help out.
I know what the problem is and it is not a Microsoft/CNN plot against Linux. ;-) If you care to carry on please take this to the OT. Or something else. Always enjoy your comments and posts there.
G'Night.
How about some acknowledgement that there is a problem?
on 7/4/2007 7:35 AM, Andrew Kelly wrote:
On Wed, 2007-07-04 at 11:27 -0300, bdk@unb.ca wrote:
I sent in a report to CNN about the video problem and this is what I got back.
.....Brian
resistance is futile you will be assimilated
---------- Forwarded message ---------- Date: Tue, 3 Jul 2007 11:21:08 -0400 (EDT) From: CNNMemberServices2@turner.com Subject: TSI Helpdesk Ticket: 33524
If you are having trouble viewing CNN Video (http://www.cnn.com/video/) then try removing Flash and reinstalling it.
- To uninstall please use the following link for instructions:
http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_14157&slice...
- Once done uninstalling, use the following link to reinstall Flash: http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=Shockwa...
If you are having trouble viewing video through the Live Video player and you have installed the suggested plugins then you might try reinstalling your Windows Media Player and your Flash Player (use the steps above).
Go here to download an install file for Windows Media Player: http://www.microsoft.com/windows/windowsmedia/download/AllDownloads.aspx?dis...
Then use the following steps to optimize Windows Media Player:
Launch Windows Media player -> click tools, then options -> click the Performance tab -> Under Connection Speed click the "Choose connection speed" radio button and then select the speed that corresponds with the internet connection you have.
At the bottom of the Performance tab look at the Video Acceleration setting. Make sure it's all the way over to "Full". (If you are using Windows Media Player 11, then it should default to the "Full" setting)
If you are still receiving no video after doing the above steps try the following:
- Clear all temporary internet files and cookies (CNN related) from your browser.
- Restart your PC
CNN.com Support
Summary: Email Submission
What kind of answer were you expecting? ;-)
Using the latest flash plugin and the user-agent-switcher extension, set to Netscape on Vista, will allow CNN videos to play.
On 7/5/2007 11:08 AM, bdk@unb.ca wrote:
How about some acknowledgement that there is a problem?
on 7/4/2007 7:35 AM, Andrew Kelly wrote:
On Wed, 2007-07-04 at 11:27 -0300, bdk@unb.ca wrote:
resistance is futile you will be assimilated
What kind of answer were you expecting? ;-)
Using the latest flash plugin and the user-agent-switcher extension, set to Netscape on Vista, will allow CNN videos to play.
Sure, but I seriously doubt anyone actually at CNN knows anything about this site page or how to change it. I would think that it was designed for them by a contractor. It was a beta site until last Saturday and Independence Day was Wednesday. The first time I had problems with the videos was on Tuesday evening. So it has not, this problem for Linux users, existed for very long.
This is not the first time that I have seen something like this. I used to use an application years ago named Junkbuster to spoof sites that would only accept Windows browsers. My bank was one of them.
BTW it is a setting in the Linux Firefox that causes this, the way Firefox identifies itself. The Windows Firefox, same version, works just fine.
-
Aaron Konstam -
Andrew Kelly -
bdk＠unb.ca -
David -
Development discussions related to Fedora -
Gene Heskett -
Mike C