Printer marker levels -

[Bob Goodwin]

I am plagued with the cryptic message:

Printer "Brother-HL-5140": ";marker-supply-low".

This seems to have begun recently, perhaps with the installation of
    F-14, I'm not certain? If I knew what it means I might be able to
    fix something, alternatively how to eliminate it if I can't satisfy
    whatever it's objecting to.

System-config-printers > Properties tells me "Marker levels
    [whatever they are] are not reported for this printer" but the
    notice keeps coming up anyway.

I print two copies each of five crossword puzzles every morning and
    this notice keeps popping up and blocking part of my screen, an
    annoyance and one more thing to keep clicking on!

Suggestions?

Bob
    --

[Robert G. (Doc) Savage]

On Fri, 2011-01-28 at 11:04 -0500, Bob Goodwin wrote:
> I am plagued with the cryptic message:
>     Printer "Brother-HL-5140": ";marker-supply-low".
>
>
> This seems to have begun recently, perhaps with the installation of
> F-14, I'm not certain? If I knew what it means I might be able to
> fix something, alternatively how to eliminate it if I can't satisfy
> whatever it's objecting to.
>
> System-config-printers > Properties tells me "Marker levels
> [whatever they are] are not reported for this printer" but the
> notice keeps coming up anyway.
>
> I print two copies each of five crossword puzzles every morning and
> this notice keeps popping up and blocking part of my screen, an
> annoyance and one more thing to keep clicking on!

Bob,

Sounds like it's time to replace your ink cartridge. Printing a
crossword puzzle probably places a heavy flow demand on an inkjet
printer. If you Google 'marker-supply-low', the first hit shows a 2007
code fragment showing this error text. The term "marker" in this context
appears to be akin to "magic marker".

Hope this helps.

--Doc Savage
  Fairview Heights, IL

[David]

On 1/28/2011 11:04 AM, Bob Goodwin wrote:
> I am plagued with the cryptic message:
>
>     Printer "Brother-HL-5140": ";marker-supply-low".
>
>
> This seems to have begun recently, perhaps with the installation of
> F-14, I'm not certain? If I knew what it means I might be able to
> fix something, alternatively how to eliminate it if I can't satisfy
> whatever it's objecting to.
>
> System-config-printers > Properties tells me "Marker levels
> [whatever they are] are not reported for this printer" but the
> notice keeps coming up anyway.
>
> I print two copies each of five crossword puzzles every morning and
> this notice keeps popping up and blocking part of my screen, an
> annoyance and one more thing to keep clicking on!
>
> Suggestions?

That sounds to me like your printer is not properly reporting the ink
levels to the software or that the software is not reading it correctly.
It does not mean that the cartridge is low, or empty (empty would not
print at all), only that the level is not being reported. This might be
a 'new feature' that you did not see before because it was not available.

I suggest that you look for a way to disable this warning temporally and
that I do not know if 1) there is a way or 2) how to do that to avoid
the annoyance but also that you report it as a bug to perhaps get it fixed.

Assuming nothing  ;-)  but this feature is expected to 'works in
Windows' by users so I would guess it is a fault of the software.

[Tim Waugh]

On Fri, 2011-01-28 at 11:04 -0500, Bob Goodwin wrote:
> This seems to have begun recently, perhaps with the installation of
> F-14, I'm not certain? If I knew what it means I might be able to
> fix something, alternatively how to eliminate it if I can't satisfy
> whatever it's objecting to.

Would be grateful if you could run this short command from the command
line (just paste it in):

python <<"EOF"
import cups
c=cups.Connection()
print [x['printer-state-reasons'] for x in c.getPrinters().values()]
EOF

There seems to be a semi-colon in that message, and there shouldn't be.
I'd like to see where it's coming from.

How is this printer connected?

Thanks.
Tim.
*/

[Fred Smith]

On Fri, Jan 28, 2011 at 04:46:21PM +0000, Tim Waugh wrote:
> On Fri, 2011-01-28 at 11:04 -0500, Bob Goodwin wrote:
> > This seems to have begun recently, perhaps with the installation of
> > F-14, I'm not certain? If I knew what it means I might be able to
> > fix something, alternatively how to eliminate it if I can't satisfy
> > whatever it's objecting to.
>
> Would be grateful if you could run this short command from the command
> line (just paste it in):
>
> python <<"EOF"
> import cups
> c=cups.Connection()
> print [x['printer-state-reasons'] for x in c.getPrinters().values()]
> EOF
>
> There seems to be a semi-colon in that message, and there shouldn't be.
> I'd like to see where it's coming from.
>
> How is this printer connected?
>
> Thanks.
> Tim.
> */

I must admit I'm seeing the same phenomenon on at least one printer in
the office. it's a HP Laserjet 4250, using "HP Laserjet 4250 Foomatic/hpijs"
driver.

I ran your python script and get this result:

[[u'none'], [u'none', [u'none'], [u'none']]

note that there are four printers defined on this machine.

Fred

[Bob Goodwin]

On 28/01/11 11:46, Tim Waugh wrote:

python<<"EOF"
    import cups
    c=cups.Connection()
    print [x['printer-state-reasons'] for x in c.getPrinters().values()]
    EOF

I could not copy/paste that notice and had to manually copy it from
    system-config-printer, but I assure you the semicolon is there! I do
    not know if it appears in the error message on screen. I just
    printed two pages and there was no error message?

The above command produces:

[bobg@box9 ~]$ python <<"EOF"
         > import cups
         > c=cups.Connection()
         > print [x['printer-state-reasons'] for x in
        c.getPrinters().values()]
         > EOF
        [[u'none'], [u';marker-supply-low-warning'], [u'none']]

This is one of several printers on my wireless lan. It should not be
    low on toner although I am not certain that it isn't indicating so
    prematurely. I usually fill my own cartridges but this happens to be
    one I bought new several months ago. This particular printer has
    only a USB input and uses an D-Link interface to Ethernet connected
    to a gigabit switch.

Thanks to all.

Bob

[Tim Waugh]

On Fri, 2011-01-28 at 12:06 -0500, Bob Goodwin wrote:
>     [[u'none'], [u';marker-supply-low-warning'], [u'none']]

OK, so it's been reported to CUPS that way, with a semi-colon.  So, two
things:

1. Something, either the printer, the USB adapter, or the driver, is
reporting low ink
2. Whatever is reporting it is reporting it incorrectly
> This is one of several printers on my wireless lan. It should not be
> low on toner although I am not certain that it isn't indicating so
> prematurely. I usually fill my own cartridges but this happens to be
> one I bought new several months ago. This particular printer has
> only a USB input and uses an D-Link interface to Ethernet connected
> to a gigabit switch.

It would be useful if you could run the printing troubleshooter and
attach the troubleshoot.txt file to me in private mail (NOT to the
mailing list, it will be a large file).

https://fedoraproject.org/wiki/Printing/Debugging#Printing_troubleshooter

Thanks,
Tim.
*/

[SternData]

On 01/28/2011 10:04 AM, Bob Goodwin wrote:
> I am plagued with the cryptic message:
>
>     Printer "Brother-HL-5140": ";marker-supply-low".
>
>
> This seems to have begun recently, perhaps with the installation of
> F-14, I'm not certain? If I knew what it means I might be able to
> fix something, alternatively how to eliminate it if I can't satisfy
> whatever it's objecting to.
>
> System-config-printers > Properties tells me "Marker levels
> [whatever they are] are not reported for this printer" but the
> notice keeps coming up anyway.
>
> I print two copies each of five crossword puzzles every morning and
> this notice keeps popping up and blocking part of my screen, an
> annoyance and one more thing to keep clicking on!
>
> Suggestions?
>
> Bob
> -- 

I get the same thing for my HP inkjet and it seems unrelated to the
amount of ink in the cartridge.

[Tim Waugh]

On Fri, 2011-01-28 at 13:04 -0600, Steven Stern wrote:
> I get the same thing for my HP inkjet and it seems unrelated to the
> amount of ink in the cartridge.

Yes, it was a bug in the HPLIP package, now fixed:
  https://bugzilla.redhat.com/show_bug.cgi?id=675151

Tim.
*/