First, I want to say that I am sorry you are having so much trouble. Second, I want to point out that I am not a very active developer of Fedora and I have, with the exception of the user-supplier relationship, no connection to RedHat. Now that all of the formal junk is taken care of, let's address the issues:
2008/12/26 Dan Adams <firstname.lastname@example.org>
I have read in no less than 5 places on your website how much feedback is valued, yet I have found the feedback process cryptic and frustrating.
All I wanted to do was provide a little feedback before uninstalling fedora, not join a club or create the one thousandth password that will never be used again.
Congratulations on 999 passwords(ok, I'm sorry, I couldn't resist). Seriously:
- The first thing I want to point out is the reason for the necessary evil of account creation. If everybody let whoever post/email/submit their opinion without any way of determining who was doing so, the amount of irrelevant or otherwise useless information that would be received would be come a tedious waste of time. Also, people would be able to post the same thing over and over again resulting in a heavily innaccurate idea of "customer satisfaction." There is also the fact that if you go out of your way to say something, it really matters to you.
A home-hitting example of this would be the webmaster email of the Fedora Project. There is a large percentage of email that comes through this address that is worthless and a total waste of time.(People asking us about other websites that we are not affiliated with).
- Now that that is out of the way, Bugzilla: I will admit, I have used this and I hate it with an utter and total passion. I do believe that cryptic and frustrating could be used to describe this process and I'm not entirely sure how one would provide general feedback using this.
Mailing Lists: This is probably the easiest, most effective way to provide general feedback on the project. Sign up is quick and painless(in my opinion) and those lists are often probed by the "important people." The biggest downside is that while you are on the list, you will receive a bunch of emails you most likely wouldn't give a crap about. The good news is that you can unsubscribe from those mailing lists pretty easily.
Nor read endless pages of someone else's opinions. I just wanted to pass on a comment that I though might be of some use to developers. If your developers truly want honest feedback then perhaps you might suggest to them that they create a conduit for that purpose that does not require all of the BS.
If I may ask of you, could you provide an idea of something you think would be better, keeping in mind that account creation is important.
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