bugzilla.redhat.com internal error

[Jorge Martínez López]

Hello all,

I'm having a problem logging into bugzilla, right after I click on the login button I
am greeted by this error message:

An error occurred while performing a database operation:
DBD::Pg::db do failed: ERROR:  cannot execute DELETE in a read-only transaction [for
Statement "DELETE FROM login_failure WHERE user_id = ? AND ip_addr = ?"] at
/var/www/html/bugzilla/Bugzilla/User.pm line 2273
	Bugzilla::User::clear_login_failures('Bugzilla::User=HASH(0x)') called at
/var/www/html/bugzilla/Bugzilla/Auth/Verify/RedHat.pm line 146
	Bugzilla::Auth::Verify::RedHat::check_credentials_password('Bugzilla::Auth::Verify::RedHat=HASH(0x)',
'HASH(0x)') called at /var/www/html/bugzilla/Bugzilla/Auth/Verify/RedHat.pm line
56
	Bugzilla::Auth::Verify::RedHat::check_credentials('Bugzilla::Auth::Verify::RedHat=HASH(0x)',
'HASH(0x)') called at /var/www/html/bugzilla/Bugzilla/Auth/Verify/Stack.pm line
53
	Bugzilla::Auth::Verify::Stack::check_credentials('Bugzilla::Auth::Verify::Stack=HASH(0x)',
'HASH(0x)') called at /var/www/html/bugzilla/Bugzilla/Auth.pm line 57
	Bugzilla::Auth::login('Bugzilla::Auth=HASH(0x)', 2) called at
/var/www/html/bugzilla/Bugzilla.pm line 492
	Bugzilla::login('Bugzilla', 0) called at /var/www/html/bugzilla/index.cgi line
31
	ModPerl::ROOT::Bugzilla::ModPerl::ResponseHandler::var_www_html_bugzilla_index_2ecgi::handler('Apache2::RequestRec=SCALAR(0x)')
called at /usr/lib64/perl5/vendor_perl/ModPerl/RegistryCooker.pm line 204
	eval {...} called at /usr/lib64/perl5/vendor_perl/ModPerl/RegistryCooker.pm line 204
	ModPerl::RegistryCooker::run('Bugzilla::ModPerl::ResponseHandler=HASH(0x)')
called at /usr/lib64/perl5/vendor_perl/ModPerl/RegistryCooker.pm line 170
	ModPerl::RegistryCooker::default_handler('Bugzilla::ModPerl::ResponseHandler=HASH(0x)')
called at /usr/lib64/perl5/vendor_perl/ModPerl/Registry.pm line 31
	ModPerl::Registry::handler('Bugzilla::ModPerl::ResponseHandler',
'Apache2::RequestRec=SCALAR(0x)') called at /var/www/html/bugzilla/mod_perl.pl
line 134
	Bugzilla::ModPerl::ResponseHandler::handler('Bugzilla::ModPerl::ResponseHandler',
'Apache2::RequestRec=SCALAR(0x)') called at -e line 0
	eval {...} called at -e line 0
Traceback:

 at /var/www/html/bugzilla/Bugzilla/DB.pm line 202
	Bugzilla::DB::_handle_error(...) called at /var/www/html/bugzilla/Bugzilla/User.pm line
2273
	Bugzilla::User::clear_login_failures(...) called at
/var/www/html/bugzilla/Bugzilla/Auth/Verify/RedHat.pm line 146
	Bugzilla::Auth::Verify::RedHat::check_credentials_password(...) called at
/var/www/html/bugzilla/Bugzilla/Auth/Verify/RedHat.pm line 56
	Bugzilla::Auth::Verify::RedHat::check_credentials(...) called at
/var/www/html/bugzilla/Bugzilla/Auth/Verify/Stack.pm line 53
	Bugzilla::Auth::Verify::Stack::check_credentials(...) called at
/var/www/html/bugzilla/Bugzilla/Auth.pm line 57
	Bugzilla::Auth::login(...) called at /var/www/html/bugzilla/Bugzilla.pm line 492
	Bugzilla::login(...) called at /var/www/html/bugzilla/index.cgi line 31
	ModPerl::ROOT::Bugzilla::ModPerl::ResponseHandler::var_www_html_bugzilla_index_2ecgi::handler(...)
called at /usr/lib64/perl5/vendor_perl/ModPerl/RegistryCooker.pm line 204
	eval {...} called at /usr/lib64/perl5/vendor_perl/ModPerl/RegistryCooker.pm line 204
	ModPerl::RegistryCooker::run(...) called at
/usr/lib64/perl5/vendor_perl/ModPerl/RegistryCooker.pm line 170
	ModPerl::RegistryCooker::default_handler(...) called at
/usr/lib64/perl5/vendor_perl/ModPerl/Registry.pm line 31
	ModPerl::Registry::handler(...) called at /var/www/html/bugzilla/mod_perl.pl line 134
	Bugzilla::ModPerl::ResponseHandler::handler(...) called at -e line 0
	eval {...} called at -e line 0

The error message told me to send an email to bugzilla-requests(a)redhat.com  but that
bounces with a "554 5.7.1 <bugzilla-requests(a)redhat.com&gt;: Recipient address
rejected: Access denied" so that's a bit of a dead end.

Would anybody in this list be able to take a look, please? Or at least point me in the
right direction?

Thanks in advance!

Greetings,
Jorge

[Stephen John Smoogen]

On 22 April 2017 at 11:25, Jorge Martínez López
<jorgeml(a)fedoraproject.org&gt; wrote:
>  Hello all,
>
>  I'm having a problem logging into bugzilla, right after I click on the login button I
> am greeted by this error message:
>
>  An error occurred while performing a database operation: 
The people on this list can not do anything with the Bugzilla problem
at the moment. That is run by Red Hat and they are currently
recovering from a large outage yesterday. This is being looked at and
worked on but there is no ETA on a solution. I will notify them that
their email is not working.

-- 
Stephen J Smoogen.

[Kevin Fenzi]

On 04/22/2017 09:25 AM, Jorge Martínez López wrote:
>  Hello all,
>  
>  I'm having a problem logging into bugzilla, right after I click on the login button I
> am greeted by this error message: 
...snip...

>  The error message told me to send an email to
> bugzilla-requests(a)redhat.com  but that bounces with a "554 5.7.1
> <bugzilla-requests(a)redhat.com&gt;: Recipient address rejected: Access denied" so
> that's a bit of a dead end.
>  
>  Would anybody in this list be able to take a look, please? Or at least point me in the
> right direction? 
We don't run bugzilla, Red Hat does.

This issue is known and being worked on. It's issues from the outage
yesterday. There shouldn't be any need to notify anyone, they know and
are working on it.

kevin