[Fedora-mktg-brazil] FW: RE: OLD TICKET - URGENT SOLUTION!!!

[David Barzilay]

Hugo,

Isto ajuda?

Se quiser, bate bola com o próprio Nick. Achei o nome e email dele em outro 
site como "Presidente do Atendimento ao Cliente"...

Se precisar de algo mais, é só gritar!

Abs,
--
db


>From: "Nick G. From CHIhost.com" <nickg at CHIhost.com>
>To: "David Barzilay" <dahud19 at hotmail.com>
>Subject: RE: OLD TICKET - URGENT SOLUTION!!!
>Date: Thu, 29 Jun 2006 11:06:11 -0500
>
>For what we charge we do not provide support for 3rd party scripts.
>
>Im not really sure exactly what you want us to do, or why you are wanting 
>to
>do it.
>
>Why don't you just put moin.cgi in the wiki directory?  If it has 755
>permission it can run from any directory.
>
>I show Terry wrote you and is waiting for your response:
>Did you install this from Fantastico?
>Is its phpWiki or TikiWiki?
>
>-----Original Message-----
>From: David Barzilay [mailto:dahud19 at hotmail.com]
>Sent: Wednesday, June 28, 2006 12:47 PM
>To: support at CHIhost.com; sales at CHIhost.com; marketing at chihost.com;
>nickg at CHIhost.com
>Cc: hugo at devin.com.br
>Subject: OLD TICKET - URGENT SOLUTION!!!
>
>
>Dear Nicholas Gilbert and CHIhost staff,
>
>It really surprises me the fact CHIhost is part of the BBB Online
>Reliability Program because the support we are getting doesn't match such
>reliability.
>
>I am broadcasting this email to a few email addresses because I really 
>don't
>know who else to talk to. We, projetofedora.org staff, truly hope someone 
>is
>able to solve the long-standing issue below before we have to report it to
>www.bbb.org:
>
>Support ticket #: AN-172641
>
>Message sent by hugo at devin.com.br (cc'ed), one of our webmasters:
>
>===
>Looking at all cpanel's configuration, I didn't find anything regarding
>the /wiki/ redirection to /cgi-bin/moin.cgi. Since ScriptAlias is not
>allowed
>in .htaccess, I'll need to use some mod_rewrite rules to hide the cgi-bin
>urls as /cgi-bin.
>
>It appears that in some server configuration there's a redirection that 
>when
>one accesses /wiki/, it transparently redirects to /cgi-bin/moin.cgi. In
>order to use the mod_rewrite rules, I'll need to cut this configuration 
>out,
>so /wiki/ will be not functional (404 error - Pagina nao encontrada) 
>instead
>of the MoinMoin wiki.
>
>I'm with this problem for about one month... Please help us.
>
>Thanks.
>===
>
>The message above was sent 3 times in about 40 days. Below is the last
>answer from CHIhost support staff:
>
>-----------------------------------------------
>Terry N. has responded to your help desk request.
>-----------------------------------------------
>Hello,
>
>Did you install this from Fantastico?
>
>Is its phpWiki or TikiWiki?
>
>Thank you,
>Terry N.
>===
>
>Our webamster replied stating we are using MoinMoin and installed it via
>shell, but the problem is already outlined in the original ticket. The main
>issue doesn't relate to what is installed, but with the web server
>configuration.
>
>====
>
>We got a VIP Hosting plan and expect a prompt solution.
>
>Looking forward to receive your support according to your reputation.
>
>Best regards,
>--
>David Barzilay
>Marketing Manager
>Projeto Fedora Brasil
>
>
>
>