[FZH] [OT]Red Hat 招聘技术支持工程师

[Liang Suilong]

帮朋友转发的。。详情请联系  ruconse在gmail.com

有兴趣的朋友可以投投简历吧。

标题注明[CV]+应聘的职位名称
公司网站： www.redhat.com
Email: ruli在redhat.com

1. 技术支持工程师
主要针对RHEL (Red Hat Enterprise Linux)方面的问题。
主要覆盖大陆和台湾的客户群, 远程电话支持和WEB支持方式。客户的问题多种多样，需要工程师良好的沟通能力和troubleshooting思路。
有机会和全球GSS的工程师一起协作。

详细的职位描述：
Title: Technical Support Engineer
The Role:
Red Hat has a unique business model built upon services such as consulting,
training, and technical support. Our Global Support Service (GSS) team is
seeking Technical Support Engineers with strong technical and customer
service skills who will act as the first line of contact for all customer
inquiries. As a Technical Support Engineer, you will have the opportunity
to work with leading open source developers to create new solutions and
customer offerings. You will also find a wide range opportunities to be
involved in global cross-functional projects with our sales, engineering,
and training teams. As a Red Hat Technical Support Engineer, you will find
yourself at the center of new developments and the latest technologies.

Primary Responsibilities:
- Act as the direct contact for customer inquiries from all locations and
across all product lines via online Customer Portal and phone.
- Analyze problems with non-functioning software to identify problem areas
and recommend corrective actions and resolutions to customers.
- Use professional concepts and apply company policies and procedures to
resolve a variety of issues.
- Collaborate with global support engineers and software maintenance
engineers to resolve customer issues.
- Document and share diagnostic steps and problem resolutions with GSS team.
- Work with Technical Support Engineers in other regions on global projects
and assignments.
- Deliver an exceptional customer service experience.
- May be required to be on call and perform night and/or weekend shift
duties on a rotational schedule.

Required Skills & Experience:
- Ability to communicate clearly and concisely to all clients with various
levels of technical experience.
- Good understanding of Linux/Unix
- Strong English language skills (written and reading).
- 3 years+ system administration or technical support experience on
Linux/Unix
- Red Hat Certified Engineer (RHCE), or a comparable combination of
experience/qualifications.
- Demonstrated understanding of OS internals, Installation, Configuration,
Scripting (Bash/Perl), Networking, Security/firewalls, Web Server and
kernels.
- Understanding of programming language (C, Python, Java, etc) and system
programming experience.
- Experience with enterprise storage solutions (SAN, NAS and Clustering) or
Virtualization.
- Degree in Computer Science or other scientific/technical field.


2. 技术支持工程师 -- 日语
主要覆盖日本的客户，和日本GSS的同事一起协作， 通过WEB相应日本客户RHEL方面的服务请求。
职位描述和上面的基本相同。要求日语有良好的读写能力。

3. 技术支持工程师 -- 韩语
主要覆盖韩国的客户。和韩国的同事一起协作。要求有良好的韩语沟通能力（听说读写）
职位描述和上面的基本相同（除语言外）。


4. 高级JBoss技术支持工程师
主要支持JBoss中间件全线产品。主要覆盖大中华区的客户群（远程电话、WEB支持）和全球的客户群（WEB）支持。
JBoss职位需要和亚太的同事紧密合作，内部的沟通会多些，可以锻炼英语读写及口语能力:lol:

职位描述：

Title: Senior JBoss Technical Support Engineer

The Role:

Red Hat has a unique business model built upon services such as consulting,
training, and technical support. Our Global Support Service (GSS) team is
seeking Senior JBoss Technical Support Engineers with strong middleware
technical skills and customer service skills who will act as the first line
of contact for all customer inquiries. As a Senior JBoss Technical Support
Engineer, you will have the opportunity to work with leading open source
developers to create new solutions and customer offerings. You will also
find a wide range opportunities to be involved in global cross-functional
projects with our sales, engineering, and training teams. As a Red Hat
Senior JBoss Technical Support Engineer, you will find yourself at the
center of new developments and the latest technologies.

Primary Responsibilities:

Act as the direct contact for customer inquiries from all locations and
across all product lines via online Customer Portal and phone Regarding
JBoss Products.
Analyze problems with non-functioning software to identify problem areas
and recommend corrective actions and resolutions to customers.
Use professional concepts and apply company policies and procedures to
resolve a variety of issues.
Work on problems of difficult and diverse scope by using good judgment in
selecting methods and techniques for obtaining solutions.
Collaborate with senior internal resources and external parties during the
problem resolution process and serve as the leader in this task.
Document and share diagnostic steps and problem resolutions with GSS team.
Serve as mentor to junior associates and help junior team members
prioritize workload.
Work with all level support engineers in other regions on global projects
and assignments.
Deliver an exceptional customer service experience.
May be required to be on call and perform night and/or weekend shift duties
on a rotational schedule.
Required Skills & Experience:

Strong English language skills (written and oral).
Ability to communicate clearly and concisely to all clients with various
levels of technical experience.
In-depth knowledge of the JVM.
Experience with RDBMS/Java DB
Prefer experience with and knowledge of one or several JEE/App Server
technologies such as JMS, Web Services, Servlets, JSP, JDBC, Hibernate,
Tomcat or Datasources.
Prefer in-depth knowledge of data modeling, database servers and/or SQL.
5+ years of professional experience in application and middleware (Jboss ,
Weblogic,
Websphere, Tomcat, Apache ) with troubleshooting skills.
Proven ability and willingness to learn new open source middleware
technologies.
Degree in Computer Science or other scientific/technical field.



Fedora && Debian User, former Ubuntu User
My Page: http://www.liangsuilong.info
Fedora Project Contributor -- Packager && Ambassador
https://fedoraproject.org/wiki/User:Liangsuilong